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“Dissapointed”

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The Carlton Tower Hotel
Ranked #338 of 557 Hotels in Dubai
Reviewed 22 November 2011

First of all, no towels or toilet paper in the bathroom upon arrival, and I had to call room service, who brought these after 10pm.

Stayed in this hotel for 4 nights and booked as a package (Bed and Breakfast)
Tried breakfast first morning, no glasses for juice or cups for coffee available. Requested for a clean glass and cup, but even after finishing the breakfast, none available or brought to the table. Brought it under the attantion of the waiter and front desk.

Although booked for 4 nights, the room key did work only for one entry and you need to go back to front desk to activayte the room key after each use. Really uncomfortable.

Last but not the least, the rooms and the floors have a very bad mold smell. It is really disgusting and not healthy at all.

Room Tip: All the same
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  • Stayed: November 2011, travelled on business
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4  Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidya A, Group Director - Rooms at The Carlton Tower Hotel, responded to this reviewResponded 4 December 2011

Response from our Group General Manager:

Thank you very much for taking the time to bring your observations to my notice. We have taken steps immediately related to them. We would like you to know that we are currently in the process of entirely refurbishing the hotel, and a new fresh air system for the entire hotel is a part of it .
We have also checked into the functioning of the key card machine to ensure but please note that if the activated key is kept alongside any mobile or electronic gadget , the details get completely erased.
I look forward to a chance of meeting you personally here.
Thanking you and Assuring you of our best.

Kind Regards,
Hosni.A.Hadi.
Group General Manager.

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Reviews (235)
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136 - 140 of 235 reviews

Reviewed 1 November 2011

second time I am staying here. Love the central location and view of the creek. easily accessible to all other locations. Biggest swimmining pool in Diera. pool opening times are too short. I like to swim before i have my breakfast, but pool opens at 9.00am.breakfast is expensive, so i eat elsewhere. Also. I book through a reservation company and not the hotel itself. It is much cheaper. I paid 300dhm for double bed, but subject to availability !

Room Tip: higher floors recommended and view of the creek !
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  • Stayed: October 2011, travelled solo
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2  Thank emirateshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2011

Hello, I am writing this review as the alert for tourists who will stay in this hotel.
My father stayed in this hotel for 7 nights. He was on a business trip.
Previously he stayed in this hotel and he hadn't encountered any problems.
The room was a bit old. The quality of hotel service has deteriorated.
This time when he was checking out of the hotel, the reception told him that he had to pay for a consumed bottle of whisky from his room's mini-bar.
When he told them that he did not drink anything from the mini-bar, they brought a bottle whisky from his room's minibar. That bottle was full (!), but slightly opened.
You should know that my father does not consume alcohol at all.
He was in a hurry to catch a flight, so he tried to argue a bit with them, but eventually he was UNFAIRLY charged 100 Dirhams for that whisky bottle.
When he came back home, he was deeply frustrated with the management of this hotel.
That is why he asked me to write this review on his behalf.
So when you check in to this hotel, you should check the mini-bar and its contents.

  • Stayed: September 2011, travelled on business
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6  Thank Bah881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

- courtesy of front desk is very low
- Rooms displayed online are just just pictures of coming renovation not the real existing rooms. And the existing rooms are very old and do not deserve to be rated more than 1 star.
- the worst thing happened is that at night when we came back to sleep the lobby was full of drunken bar clients crawling out of the entrance and allowed music from the night club shakes the floor. worst, people coming to the night club used the same lift as hotel guests and they smell of alcohol and tobacco.
- starting from the lobby and continuing to all the rooms and the floors a smell of mold and humidity. It is really disgusting and not healthy at all.
- For us after seeing all these bad things we checked out at late night without sleeping one night.

  • Stayed: August 2011, travelled with family
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6  Thank Rana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

Well first of all, the real room are ABSOLUTELY NOT the same as those in pictures published online. When you enter the lobby you will see a picture of that lovely room with LCD tv and all with a note underneath saying this is an upcoming upgrade. The existing room however, is old fashion, with an old CRT tv, and bed sheets are, well... To me are questionable at the least. Room amenities are lacking. For example, you don't find that slipper you usually find in hotels.
When you enter the low ceiling lobby, the first thing that catches your attention is not any special decoration, but a moldy humid smell. This smell follows you up to the rooms floors, and some may get used to it but not me. And I guess this is not really hygienic...
In the evening the lobby is full of drunkards stumbling out of the really noisy night club. Also, club dwellers share the same lifts as room guests. This is barely tolerable with the smell of alcohol mixing with tobacco...
Really it's a shame because location on the Dubai creek is nice, but the hotel as is right now Is not recommendable.

  • Stayed: August 2011
    • Value
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5  Thank Astroheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlton Tower Hotel

Address: 19 Baniyas Road | Deira Dubai Creek, Dubai 1955, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#150 Spa Hotel in Dubai
#258 Luxury Hotel in Dubai
Price Range: ₹ 2,616 - ₹ 13,998 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carlton Tower Hotel 4*
Number of rooms: 158
Official Description (provided by the hotel):
Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more   less 
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Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai

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