We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pure luxury & indulgence!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Palace at One&Only Royal Mirage Dubai
Ranked #10 of 545 Hotels in Dubai
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Pure luxury & indulgence!”
Reviewed 11 September 2012

Stayed here in December 2011 - bit late with my review! We stayed for 4 days & only wish it could have been longer, we were in Dubai for a family wedding. From the moment the private taxi collected us from the airport - warm lemon handtowels to freshen up & cold bottled water - perfect! Upon arrival at the hotel you are welcomed into the hotel by a gong being hit, made us feel rather special! Check in was easy, drinks provided whilst this was done. Our bags were promptly bought to our room.
We had a twin room on the ground floor overlooking the 'Adult' pool, beautiful location & peacocks often strolled passed our terrace while we sat out. Our room was beautiful with an amazing bathroom with seperate shower cubicle. Whilst we were there it was my mother'sbirthday & she was left by housekeeping a beautiful chocolate cake & flowers, then from management a polo shirt & a Spa treatment - just amazing!
The hotel itself is just truly beautiful, little courtyards with covered seating areas, outside the grounds are immaculate & the pool so realxing. The pool staff come round with cold drinks & flannels - a lovely touch. We ate at Eau Zone & The Beach Bar, both fantastic locations & delicious food. Breakfast was an excellent array of hot food, cold meats, cheeses, breads, cakes etc, fresh tea & coffee made to order. Word of warning - if eating outside on the terreace the birds are rather cheeky, we saw a bird swoop down & swipe a chunck of bread from a gentleman's plate!!
I really cannot find fault with this hotel, the staff seem to second guess your requirements & are at hand in a discreet manner. Will definately return & can't wait to do so!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dibble007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenceandspa, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 8 October 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,710 reviews from our community

Traveller rating
    1,325
    231
    87
    41
    26
See reviews for
389
927
32
93
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (386)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
devon
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 September 2012

Having just stayed at Jumeirah hotels this was a little disappointing. My sister and I pulled this 'out of a hat' in a way but thought it would be good being a One and Only. The gold club area was rather plain and beige. The other areas looked a bit tired and in need of some TLC.
Our room was OK with quite a nice bathroom but we had to ask for tea/coffee facilities and fruit arrived in our room on the last evening of 5!! The sound proofing was very poor so corridor noises streamed in.
Staff were friendly apart from the exec club manager who just about managed good afternoon as he stalked the room.
Tried dinner in Rotisserie one night and although the food was good the room was literally awful. It reminded me of an eastern block hotel just after the wall came down. A terrible smell filled the room too.
Food generally good. Best Mother of Ali.
Beach lifeguard not ever at post and very few extra touches on beach, just sun glass cleaning and water. View from beach is not great with dredging and building sites to gaze out at. Palm and tower blocks behind are pretty at night.

Sadly I will not stay here again but perhaps may try One and One the Palm which looked so much nicer if a bit more expensive.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjawDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenceandspa, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 8 October 2012
Dear Guests,

Thank you so much for sharing your experience related to your recent stay with us. We indeed apologize if we have come short of meeting some of your expectations and rest assured that each comment is reviewed with members of the concerned team and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectation and to amend your latest views.

We look forward to such opportunity in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 5 September 2012

From the moment our car delivered us to the door and the gong sounded our welcome it was luxury.
on arrival we were shown to a seating area in the lobby where there were drinks and croissants to be had,our passports had already been taken and after we had eaten Rochelle came to find us and took us to the gold club lounge where she explained everything to us while apoligising that our room was not ready as the hotel was full.we were shown to a room where we could change into our swimwear so we could use the pool while we waited.but not before we had been introduced to Jaggar in the club lounge who brought us more coffee and told us to help ourselves to more food if we were hungry.
We used the pooll and got a call to say our room was ready after about 90 minutes,again Rochelle took us to our room and as we walked in was wow it was beautiful,she explained how everything worked and gave us the code for complimentary wifi which we were not expecting at all.
the room we were in 543 was all we had hoped for, a lovely super king size bed which was so big it felt like you were sleeping alone and was so comfy.
The bathroom had 2 sinks a walk in shower and a bath that took 2 minutes to fill with lovely toiletries to enjoy including a lovely bag of bath salts.
Loads of hanging space with plenty of coat hangers with a light that came on as the door was opened.
The fridge and drawer were topped up with drinks choc nuts suncream deodrant etc although we didnt use any of it (a bit pricey)
We had a lovely bouquet of white roses and lilys in our room as we were celebrating our wedding anniversary while there we also got given a lovely photo frame and card.
we asked for a kettle which was brought promptly with teabags and individual milks.
The club lounge entitles you to continental breakfast hot and cold drinks all day,afternoon tea which consisted of a selection of sandwiches cakes biscuits scones cream and fresh strawberries,then alcohol between 6pm and 8pm which was served by the very efficient Raja who remembered what everyone drank.he makes a mean pimms.thanks raja.
the pool was amazing and even though the hotel was full it never felt crowded,you were brought cold water every 10 mins or so cold flannels sunglass cleaning.you could also get an ice bucket to put your own drinks in.
They have water volleyball every day and also a table tennis table near the pool to burn off the calories.We didnt use the gym so cant comment on that.
we tried olives both for breakfast and dinner but we preffered the rottiserie which we used for 8 days out of 10,the cooked to order steaks were just perfect as was the creme brulee.
we also went to the beach bar and grill where we had the half board menu which was a lovely meal and the atmosphere there was also good.
We didnt use the other restaurants as the 155dhs would of only got us a main course and we liked the choice at the rottiserie.The singer also kept us entertained while we ate.
The room boy was fantastic and done a good job he was also very trust worthy,i left my diamond ring in the bathroom one day but it was still there when i returned thankyou prabha for keeping our room clean and for the fresh flowers when our others had died.
The staff were fantastic always had a hello for you. special mention to PRABHA our room boy,RAJA in the club for giving us great service and sharing stories about his family in India with us you are an asset to the hotel.JAGGA also in the club in his lovely gold jacket we had a few laughs with him while he was telling us his stories
George in the rotisserie for waiting on us,also Junior the manager in the rotisserie he was always friendly and stopped for a chat.
rochelle in the club who was always on hand with any help that we needed.
Thankyou for a great stay we will be back.

Room Tip: pay the extra for the gold club you will save a fortune on drinks.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roadtrippersx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenceandspa, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 8 October 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 August 2012

We have been going to dubai for the last 15 years every year and have been staying at 5 star hotels all the time. This time the travel agent recommended the One and Only Royal Mirage Palace for the 21st Aug for 7 nights. We were promised an early check in but on arrival were made to wait until 2.00 pm for a check in. Food was terrible we are vegetarians and had booked the half board option but on the last night before departure we were made to wait 2 hrs at the rotisserie before the manager in charge had the decency to tell us that we will not be serving the food we had promised you! What a nightmare when the last we had food was the breakfast which again wasn't anything to write home about. Apart from a sorry nobody said anything!!! Never again. Please check other more decent hotels as this is a terrible let down.
The hotel is not a cheap one so please do check others as i am sure you can get much better service at other 5 star hotels. This was one time when I couldn't get home quick enough.

Room Tip: The 5th floor are better rooms as they are more better views otherwise you get garden view
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happyholidays01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenceandspa, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 8 October 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 August 2012

My wife & I stayed at The O&O Royal Mirage for 5 nights mid August. We have stayed at the property several times over the past few years & my wife as recnetly in June .
Alstough this is an exceptional hotel we have notices standards not being what they were or that we would expect and have had in the past.
Our check in was our first poor experience with the girl who checked us in, she sat us down and stood up her self to talk to us which was quite in personable, her knowledge of what was happening during Ramadan was limited and had no idea what restaurants would be open on resort or at the O&O The Palm or if the boat service was available. We were not offered a refreshement drink on our arrival although another couple who were checking in at the same time were! Inasked if I could get a cup of coffee after we had completed checking in formalities, Inwas told if we went to Breakfast it was available there, It was not mentioned that I would be charged for 2 full breakfasts as we were on a half board basis which I believed unreasonable.
The charge of WiFi is unreasonable in a 5* hotel as it should be included , it is certainly something I look towards when booking a hotel as I ofter work whilst away. This is in any hotel not just the O&O but maybe something to think about.
I found The Rotisserie did not have the selection it once had , there was limited fish option available, where this was once the best Buffett I had ever experienced.
Really dissapointed with 101 at The Palm, the food was not upto standard, the manager was very apologetic and amended the bill, it was the first night opening after Ramadan so maybe a few teething problems. I must say the staff were excellent in the 101
The pool was very busy and all the beds taken or pre booked with the guys around the pool ,where bed were left empty until late afternoon or not at all , this is unfair to other hotel guests.
On check out I explained my dissatisfaction with the check in & breakfast to the check out manager and was going to get back to me, I'm still waiting .
Maybe all the attention is at The Palm Hotel .
Not sure if I will visit The Royal Mirage again love the O&O resorts , been to SA, Mauritius, Makdives resorts for the high standards & service. This time we felt let down, maybe a time for a change.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SallyChesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residenceandspa, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this review, 8 October 2012
Dear Guests,

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Kind Regards
Anthony Pollocks
One&Only Royal Mirage Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
Atlantis, The Palm
#98 of 545 in Dubai
16,395 reviews
Show Prices
Show Prices
Show Prices
Jumeirah Zabeel Saray
#49 of 545 in Dubai
5,007 reviews
The Marina
Grosvenor House Dubai
Raffles Dubai
#2 of 545 in Dubai
3,301 reviews
Show Prices
Show Prices
Show Prices

Been to The Palace at One&Only Royal Mirage Dubai? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Palace at One&Only Royal Mirage Dubai

Property: The Palace at One&Only Royal Mirage Dubai
Address: Al Sufouh Rd | Jumeirah Beach, Dubai 37252, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dubai
#4 On the Beach Hotel in Dubai
#9 Luxury Hotel in Dubai
#25 Family Hotel in Dubai
#41 Romantic Hotel in Dubai
#97 Business Hotel in Dubai
Price range (per night): ₹ 11,507 - ₹ 60,896
Hotel Class:5 star — The Palace at One&Only Royal Mirage Dubai 5*
Number of rooms: 231
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and Expedia so you can book your The Palace at One&Only Royal Mirage Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
The Palace At One And Only Royal Mirage Dubai
Royal Mirage Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing