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“Worst hotel I've stayed in”

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Landmark Plaza Baniyas Hotel
Ranked #332 of 565 Hotels in Dubai
Reviewed 12 August 2017 via mobile

We were placed in this hotel by Emirates Airlines due to a 12-hr layover. The concierge had very poor customer service. They did not communicate information unless we asked. We had to inquire about the free buffet we were told we would get; which they denied. After many complaints from us and others, they agreed to open it but not until 10:30pm. I have 4 children who needed to be up by 4am to catch a flight, that is way too late to offer dinner. They did give us a voucher for room service; however, the lentil soup and biryani were so spicy, I couldn't eat it. One of our rooms had tiny cockroaches all over the bathroom. Another smelled of mold, which was throughout the bathroom. The high-speed internet was too slow for my phone to connect. Overall, the unfriendly staff and lack of clean rooms are enough for me to not stay here or recommend to others.

Stayed: August 2017, travelled with family
Thank sillieshellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hari Kumar U, General Manager at Landmark Plaza Baniyas Hotel, responded to this reviewResponded 13 August 2017

Dear Guest,

Thank you for writing your review on Trip Advisor.

I would like to thank you for taking the time to let us know about your experience with us on your visit at Landmark Plaza Hotel Dubai.

And pleased allow me to apologize for the inconvenience you had encountered during your stay with us . We rest assure that your concerns will be escalated to the concerned department for intervention.

We look forward to welcoming you back again soon.

Meanwhile, please feel free to let us know how we can further assist you on any upcoming stay.

Thank you & Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 184 reviews

Reviewed 9 August 2017 via mobile

Negatif points:

-lift comes every 10 mins after you call it
-in the bathroom, u can't adjust the water temperature... cold or hot side, water comes out burning...
-a lot of people were singing very loudly in the middle of the night in the hallway.
-same thing at the breakfast..... for 5 days it was becoming boring...
-you book the room, you come at 5 am, they don't allow you to enter before 2 pm. I don't get the point... howewer i think if someone comes like that, they should understand we have luggages, we are tired from a 30 hours flight. If they have to charge you it should be half price or 40% of the price. They charged me 1 full time rate for coming at 5 am... i had a 5 night booking... (thank you, really good customer care)
-concierge gets annoyed when you tell them to get ur luggages or packages in your room.
Room service comes at 8 am every morning keeps knocking ur door... i dont think they understand that we have to sleep sometimes... ok cool

Positive points:
-just right opposite to metro station
-all restaurants are near by
-baniyas is animated.

Stayed: August 2017, travelled on business
Thank Maltonien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hari Kumar U, General Manager at Landmark Plaza Baniyas Hotel, responded to this reviewResponded 10 August 2017

Dear Maltonien,

Thank you for writing your review on Trip Advisor.

I would like to thank you for taking the time to let us know about your experience with us on your visit at Landmark Plaza Hotel Dubai.

And pleased allow me to apologize for the inconvenience you had encountered during your stay with us . We rest assure that your concerns will be escalated to the concerned department for intervention.

We look forward to welcoming you back again soon.

Meanwhile, please feel free to let us know how we can further assist you on any upcoming stay.

Thank you & Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017

Nice view rooms and strategically allocated and good food plus nice hotel staff always smiling and helpful I will recommend families to visit and have to stay at this nice wonderful hotel and experience the best

Room Tip: Oh Woooh a lovely experience
See more room tips
  • Stayed: December 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank wandafreight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hari Kumar U, General Manager at Landmark Plaza Baniyas Hotel, responded to this reviewResponded 7 June 2017

Dear Wandafreight,

Thank you for writing your review on Trip Advisor.

It is a delight to know that you enjoyed your stay at the Landmark Plaza Hotel Baniyas. We continue to be committed in providing all our guests with the highest standard of service in the industry and your comments will help us serve you and all our guests better in the future .

We look forward to welcoming you back again soon.

Meanwhile, please feel free to let us know how we can further assist you on any upcoming stay.

Thank you & Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017 via mobile

This is a centrally located Hotel property. Close to Baniyas Square Metro Station, near the machinery market. Good business hotel. Rooms are good and breakfast served is good as well. Had a comfortable stay.

Stayed: March 2017
Thank brijeshboza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hari Kumar U, General Manager at Landmark Plaza Baniyas Hotel, responded to this reviewResponded 1 June 2017

Dear Mr. Brijesh,

Thank you for writing your review on Trip Advisor.

It is a delight to know that you enjoyed your stay at the Landmark Plaza Hotel Baniyas. We continue to be committed in providing all our guests with the highest standard of service in the industry and your comments will help us serve you and all our guests better in the future .

We look forward to welcoming you back again soon.

Meanwhile, please feel free to let us know how we can further assist you on any upcoming stay.

Thank you & Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2017

This hotel is about 10 mins drive from the airport and 25 seconds (Yes I timed myself) Walk from Baniyas Metro Station. If you plan to take the metro from airport it is about 10 mins ride you stop off at Union station then take the green line to Baniyas it will cost around 10 Dirhams per person (A Taxi would cost around 35). In terms of getting around Dubai this hotel is such a perfect location.

You have the fast food outlets nearby Mcdonalds opposite the road and KFC few doors away, as well as a bunch of resturants, banks, places to shop etc. The Location is just perfect and ideal can't really complain about it, Gold souk is about 10 mins way away, same with the Abra (Water Taxi) all within walking distance, Best to go in the evening as its cooler


The hotel itself seems to be in some mini Plaza (Mall - Dead Mall nothing to see here) and the check in counter you need to go to the second floor and once you arrive at the hotel there is a bunch of stairs where you have to lug your luggage up, not the best start. Hotel Concierge is on the left hand side as you walk in. Bit of a Strange setup for a hotel.

Once you reach get to the second floor (the lifts are EXTREMELY Fustrating and take ages to come on a few occasions we have waited around 3mins plus just for the lifts to arrive). Once you arrive go to Second floor and check in then you go back to your room.

The hotel retains your passport for the duration of your stay for some reason and you will also have to pay 10 Dirhams per night tourism cost at the end of your stay.

We just opted for the room. Our room was huge very spacious and comfortable too although the bathroom was really cramped and so was the bath, but generally room was tidy and clean and they provide complimentary bottle of water, shampoo, soap, towels etc. Nice selection of TV Channels and comfortable bed. If you want somewhere just to crash out and relax then this place is ok for you. it does the job and its basic.

Free Wifi too which was great.
Corridors and hotel looks a bit outdated but if this does not bother you then it is fine.

As we were out for around 10-12 hours per day this hotel was ideal for us in terms of location and just to get a good nights rest. Nice views from the balcony we had facing the park and metro station.

Would I come here again? I am sure there are better hotels out there, but for price and location Yes i would, if you want to go out and about in Dubai like we did then this place is ideal

We decided to buy a day pass travel card 22 dirhams (£5 or so) and this provides unlimited day travel so you so we decided to take the metro on both the red and green line and travel through every stop. you get to see some nice views and sights along the way all the way to the end and back takes around and hour or so but you can hop on hop off at various points (Malls etc) so good way to see Dubai.

Just one thing found a bit odd though if you decide you need to pop out really late at night for a drink you may find random guys coming to you and saying the word "Massage" to you,on two occasions needed to pop out to get some water and got approached by 2 different guys simply saying "Massage" lol

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank whoimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hari Kumar U, General Manager at Landmark Plaza Baniyas Hotel, responded to this reviewResponded 11 May 2017

Dear Whoimi,

Thank you for writing your review on Trip Advisor.

Thank you for your great comments regarding your recent stay in our Landmark Plaza Hotel. It is very pleasing to hear that overall you had a great stay.

We continue to be committed in providing all our guests with the highest standard of service in the industry and your comments will help us serve you and all our guests better in the future .

Meanwhile, please feel free to let us know how we can further assist you on any upcoming stay.

Thank you & Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Landmark Plaza Baniyas Hotel

Address: 8 St | Baniyas Square, PO Box 42222, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #332 of 565 Hotels in Dubai
Price Range: ₹ 3,240 - ₹ 9,268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Landmark Plaza Baniyas Hotel 3*
Number of rooms: 127
Official Description (provided by the hotel):
Landmark Plaza Hotel - Baniyas located in Deira at Al Nasser Square, Just next to Baniyas Metro Station in the heart of Dubai’s shopping and commercial area, just 10 minutes drive from the Dubai International Airport and the Dubai International Exhibition Center and the famous shopping malls and walking distance to the Gold Souk and the wholesale markets. The hotel atrium lobby also has its own shopping center featuring 50 different shops. Offers 127 luxurious standard rooms including 33 Queen Sized rooms, 65 Twin rooms, 17 King Size rooms, 12 Triple rooms. Each air-conditioned room is equipped with parquet flooring, working desk, IDD telephones, Free WIFI facility, satellite television with in house movies, and a hair dryer and mini bar. 24 hours room service and coffee shop, Delight Multi Cuisine Restaurant everyday serves sumptuous Buffet Breakfast and Buffet Lunch. Al Sadeeq Cafe offer variety of snacks and refreshments. ... more   less 
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Also Known As:
Landmark Plaza Dubai
Landmark Hotel Dubai
Hotel Landmark Plaza

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