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Reviews (2,837)
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All reviewsdubai creekrooftop poolthe executive loungeglasshouse restaurantfloor to ceiling windowscorner roomclose to the airportcall to prayergold soukminutes from the airporta short taxi riderose petalsan upgradejumeirah beachexcellent hotelburj khalifafree shuttle
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274 - 279 of 2,837 reviews
Reviewed 3 August 2017

We stayed at this hotel for 3 nights and could not wait to leave!

The hotel rooms and corridors are dated, dark and dingy. I was woken every night (3am) by people talking loudly outside our room. Previous guest's rubbish left in hotel robe pocket, which makes me question the cleanliness of this hotel. Safe did not work. Beer tasted of chemicals. Breakfast was chaotic, seats and floor were filthy, cutlery missing from table - very disorganised.

Would not recommend and will certainly not be returning!

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Sara69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 8 August 2017

Dear Sara69,

Thank you for your time and effort in posting a review about your recent stay at the Hilton Dubai Creek.

It is with regret that I acknowledged your extreme disappointment on your experiences while staying with us. I am equally disappointed to note that you left our hotel unhappy and very dissatisfied on our service, products, and facilities.

On behalf of the management, I would like to sincerely apologize for this experience on this particular occasion. At Hilton Dubai Creek, our mission is to provide high-quality services to our guests in order to ensure their satisfaction and loyalty and we would like to assure that all our guest commentaries are seriously taken and all respective departments are alerted in order to make changes as deemed necessary to maintain our hospitality standards.

I sincerely hope that none of the misgivings you experienced will completely hinder you from coming back and that you will reconsider staying with us again in the future, providing us the opportunity to redeem ourselves and regain your confidence in us as a Hilton hotel.

Dear Sara69, we really do hope to welcome you in the near future to regain your confidence in the service and hospitality at Hilton Dubai Creek and I strongly suggest that you please contact me directly prior to your arrival to ensure that we make your experience as comfortable as possible.

Sincerely yours,
Joachim Jacimowitsch
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

Lovely hotel. Staff friendly, polite and helpful. Amenities excellent. We upgraded to executive suite and paid extra but it was worth it because we were allocated a larger room with creek view, papers delivered and we made use of the executive lounge for breakfast which was superb. We were also able to use the lounge when we had checked out at 4pm as our flight was 3am next day so we stayed in lounge and were offered wine and a snack complimentary. We did not access the complimentary snacks and happy hour available on each evening as we were out sightseeing every day but I do recommend you make use of this service . To note, we stayed low season but if you can tolerate the intense heat in Dubai, it is worth it for the lack of queues, cheaper hotel prices and general quality.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Melfish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 10 August 2017

alexander1jed,

Very best thanks for your post in Tripadvisor. We are delighted to hear that you enjoyed your stay with us. Indeed the executive suite is one of its own in terms of view and space and it is great to know that you enjoyed the facilities in the executive lounge.

We love your feedback in terms of the Dubai summer - stay hydrated and in the shade and one can survive. Plus Dubai boasts loads of indoor activities.

Please do contact me personally if you are planning to stay again in Dubai and I shall be at your assistance.

With best regards,

Joachim Jacimowitsch
Front Office Manager

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Reviewed 2 August 2017

Great location,the staff were very friendly and accommodating in particular front desk managers/supervisors and staff (Ms Leagh, Mr Mahmmod ,Sadique,Alaaeldine and Patrick).Ms Sanam and her team at the Glass restaurant were superb so as the staff at executive club . They would go out of their way to make your stay as comfortable and enjoyable possible.

Room Tip: Generally rooms were good size . One bedroom suite is excellent so as the corner rooms with creek view
  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Khash N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded 13 September 2017

Dear Khash N,

Many thanks for your time in posting a review of your recent stay at the Hilton Dubai Creek.

We are so delighted to acknowledge your positive feedback regarding your experiences while staying with us and we're glad that you found our location, Executive lounge, Glasshouse Restaurant, and most especially the level of service you received from our team members very much to your liking. I assure that your kind words and compliments have been conveyed to them.

We are happy to know that we were able to meet your expectations of a Hilton experience. Your recommendation on TripAdvisor is indeed treasured and we look forward to welcoming you back in the nearest future so please feel free to contact me directly should you need my personal assistance with your next booking.

Sincerely yours,

Mohamed Nazih
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Mohamed.Nazih@hilton.com

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Reviewed 31 July 2017 via mobile

An excellent hotel, shame I was not here long enough to fully appreciate it! Staff on reception lovely and were upgraded so we could see views. Everyone polite and helpful from security to waiting staff. Breakfast worth getting up for! Room was comfortable and spotlessly clean, just we couldn't work out how to keep the air conditioning on! I'm sure there was a way.

Stayed: July 2017, travelled as a couple
2  Thank sarah_jane_moody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 8 August 2017

Dear sarah_jane_moody,

Thank you so much for your stay with us and the kind comments on Tripadvisor.
Your words are a great motivation for our teams in the various departments and will be shared accordingly.

We do hope to welcome you back in the neat future.

Please do contact us prior to your upcoming stay.

Best regards,

Joachim Jacimowitsch
Front Office Manager

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Reviewed 30 July 2017 via mobile

Staff is very hospitable. Executive lounge is very comfortable for meetings and a snack. Green house is great for breakfast. Rooms are very spacious and modern. Close to city center mall and gold suk. Recommend it

Stayed: May 2017, travelled on business
1  Thank ajoyk742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded 1 August 2017

Dear ajoyk724,

Many thanks for your time in posting a review of your recent stay at the Hilton Dubai Creek.

We truly appreciate your positive comments especially the kind of service you received from our team members. Rest assured that your kind words and compliments have been conveyed to them.

We are delighted to know that you were satisfied with our location, rooms, in using our Executive Lounge and you had an enjoyable breakfast experience at Glasshouse.

We are grateful for your recommendation and we are looking forward to welcoming you back in the not so distant future.

Sincerely yours,

Mohamed Nazih
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Mohamed.Nazih@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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