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“Great views of the creek”
Review of Hilton Dubai Creek

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Hilton Dubai Creek
Ranked #99 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 4 August 2017

This is a nice hotel with great views of the creek. I had a dual aspect room which was terrific. But the service lets the hotel down. Club facilities are good but reception staff are not wonderful and several things I ordered did not materialise and took a lot of chasing.

Room Tip: Get a creek view if you can.
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank c0cteautwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 8 August 2017

Dear c0cteatwins,

Thank you for your time in posting a review of your stay at the Hilton Dubai Creek.

Whilst we are pleased to note that you were satisfied with our hotel, the view from the room and the club facilities, we regret to acknowledge your disappointment particularly in the overall service and follow up on your requests.

We are sorry that we were not able to meet most of your expectations of a Hilton experience on this particular occasion and rest assured that we have taken your feedback on board. In order to better understand your experience and to concentrate on an improving ourselves, may I kindly ask you to share the exact details of your challenges with our duty manager team (dxbdc_dutymanager@hilton.com)?

Your feedback is valuable to us as we hope that the slight misgiving you experienced will not hinder you completely from coming back and that you will consider staying with us again in the nearest future. Please do not hesitate to contact me should you need my personal assistance with your next booking.

Sincerely yours,

Joachim Jacimowitsch
Front Office Manager

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39 - 43 of 2,543 reviews

Reviewed 3 August 2017

We stayed at this hotel for 3 nights and could not wait to leave!

The hotel rooms and corridors are dated, dark and dingy. I was woken every night (3am) by people talking loudly outside our room. Previous guest's rubbish left in hotel robe pocket, which makes me question the cleanliness of this hotel. Safe did not work. Beer tasted of chemicals. Breakfast was chaotic, seats and floor were filthy, cutlery missing from table - very disorganised.

Would not recommend and will certainly not be returning!

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Sara69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 8 August 2017

Dear Sara69,

Thank you for your time and effort in posting a review about your recent stay at the Hilton Dubai Creek.

It is with regret that I acknowledged your extreme disappointment on your experiences while staying with us. I am equally disappointed to note that you left our hotel unhappy and very dissatisfied on our service, products, and facilities.

On behalf of the management, I would like to sincerely apologize for this experience on this particular occasion. At Hilton Dubai Creek, our mission is to provide high-quality services to our guests in order to ensure their satisfaction and loyalty and we would like to assure that all our guest commentaries are seriously taken and all respective departments are alerted in order to make changes as deemed necessary to maintain our hospitality standards.

I sincerely hope that none of the misgivings you experienced will completely hinder you from coming back and that you will reconsider staying with us again in the future, providing us the opportunity to redeem ourselves and regain your confidence in us as a Hilton hotel.

Dear Sara69, we really do hope to welcome you in the near future to regain your confidence in the service and hospitality at Hilton Dubai Creek and I strongly suggest that you please contact me directly prior to your arrival to ensure that we make your experience as comfortable as possible.

Sincerely yours,
Joachim Jacimowitsch
Front Office Manager

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Reviewed 3 August 2017

Lovely hotel. Staff friendly, polite and helpful. Amenities excellent. We upgraded to executive suite and paid extra but it was worth it because we were allocated a larger room with creek view, papers delivered and we made use of the executive lounge for breakfast which was superb. We were also able to use the lounge when we had checked out at 4pm as our flight was 3am next day so we stayed in lounge and were offered wine and a snack complimentary. We did not access the complimentary snacks and happy hour available on each evening as we were out sightseeing every day but I do recommend you make use of this service . To note, we stayed low season but if you can tolerate the intense heat in Dubai, it is worth it for the lack of queues, cheaper hotel prices and general quality.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Melfish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 10 August 2017

alexander1jed,

Very best thanks for your post in Tripadvisor. We are delighted to hear that you enjoyed your stay with us. Indeed the executive suite is one of its own in terms of view and space and it is great to know that you enjoyed the facilities in the executive lounge.

We love your feedback in terms of the Dubai summer - stay hydrated and in the shade and one can survive. Plus Dubai boasts loads of indoor activities.

Please do contact me personally if you are planning to stay again in Dubai and I shall be at your assistance.

With best regards,

Joachim Jacimowitsch
Front Office Manager

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Reviewed 2 August 2017

Great location,the staff were very friendly and accommodating in particular front desk managers/supervisors and staff (Ms Leagh, Mr Mahmmod ,Sadique,Alaaeldine and Patrick).Ms Sanam and her team at the Glass restaurant were superb so as the staff at executive club . They would go out of their way to make your stay as comfortable and enjoyable possible.

Room Tip: Generally rooms were good size . One bedroom suite is excellent so as the corner rooms with creek vi...
  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Khash N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this reviewResponded 1 week ago

Dear Khash N,

Many thanks for your time in posting a review of your recent stay at the Hilton Dubai Creek.

We are so delighted to acknowledge your positive feedback regarding your experiences while staying with us and we're glad that you found our location, Executive lounge, Glasshouse Restaurant, and most especially the level of service you received from our team members very much to your liking. I assure that your kind words and compliments have been conveyed to them.

We are happy to know that we were able to meet your expectations of a Hilton experience. Your recommendation on TripAdvisor is indeed treasured and we look forward to welcoming you back in the nearest future so please feel free to contact me directly should you need my personal assistance with your next booking.

Sincerely yours,

Mohamed Nazih
Director of Operations
Hilton Dubai Creek
T: +971 4 2127201 | Email: Mohamed.Nazih@hilton.com

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Reviewed 31 July 2017 via mobile

An excellent hotel, shame I was not here long enough to fully appreciate it! Staff on reception lovely and were upgraded so we could see views. Everyone polite and helpful from security to waiting staff. Breakfast worth getting up for! Room was comfortable and spotlessly clean, just we couldn't work out how to keep the air conditioning on! I'm sure there was a way.

Stayed: July 2017, travelled as a couple
2  Thank sarah_jane_moody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Front Office Manager at Hilton Dubai Creek, responded to this reviewResponded 8 August 2017

Dear sarah_jane_moody,

Thank you so much for your stay with us and the kind comments on Tripadvisor.
Your words are a great motivation for our teams in the various departments and will be shared accordingly.

We do hope to welcome you back in the neat future.

Please do contact us prior to your upcoming stay.

Best regards,

Joachim Jacimowitsch
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Creek

Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#55 Family Hotel in Dubai
#56 Business Hotel in Dubai
#64 Spa Hotel in Dubai
#90 Luxury Hotel in Dubai
Price Range: ₹ 7,614 - ₹ 21,541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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