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“great hotel....Gorgeous rooms” 5 of 5 bubbles
Review of Grand Excelsior Hotel Deira

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Grand Excelsior Hotel Deira
Ranked #208 of 545 Hotels in Dubai
Newcastle upon Tyne, United Kingdom
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“great hotel....Gorgeous rooms”
5 of 5 bubbles Reviewed 27 March 2012

We stayed in this hotel for one night on a trip back from India, we chose this hotel due to its close proximity to the airport (10 min taxi ride) - only costing £7.
When we checked in, one of our rooms wasnt ready, so they upgraded our rooms to a suite. They were amazing!!!!! We could not fault this hotel at all. The hotel is a good taxi ride from all major attractions, but the taxis are cheap enough anyway, we did a 2hour taxi tour for £30 and it was fab.
We ate at the hotels restaurant, the food was lovely and wasnt badly priced either. The drinks however are not cheap £6-7 per drink. Overall a meal for four with drinks was around £50-60.
Loved Dubai and cant wait to return. This hotel is ideal if you want to be close to the airport.

Room Tip: Suites are amazing
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SarahandNeil1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 15 April 2012
Dear SarahClark17,

Thank you for your very recent stay with us at Sheraton Deira Hotel!

We also appreciate your positive highlights on the hotel’s product and services. Moreover we are happy to note that you were a happy guest at Sheraton Deira by your statement – open quote” They were amazing!!!!! We could not fault this hotel at all”- you have made our day

Again, thank you for choosing to stay with us and we are looking forward to welcoming you back soon.

Sincerely,

FW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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779 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
131 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 21 March 2012 via mobile

Not a bad hotel, friendly and efficient staff. The restaurant off the lobby is quite good. Rooms are pretty good too. The biggest issue is it is RIGHT under the approach/take off for Dubai airport so you have the noise of a plane every minute or so 24 hours a day. It's a pity

Stayed November 2011
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 27 March 2012
Dear Mark A,

Greetings from Sheraton Deira Hotel.

Thank you for taking the time to offer your feedback on the associates, the hotel and services at Sheraton Deira Hotel whilst you were a guest recently.

We appreciate your comments including that of the plane being close to the flight path as Sheraton Deira Hotel is very close to the Dubai International airport. We do apologize for the noise caused due the coming in & take off of planes despite that our windows are double glazed to keep off sound.

Looking forward to welcoming you back soon.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
76 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 14 March 2012

Great rooms with the famous Sheraton beds. Breakfast buffet is great and the swimmingpool at the roof gives you a nice view. Only disadvantage is the distance to the airport. This is quit close so easy for arrivals and departures however every 5 minutes an airplane flies over the hotel which can be quit noisy.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MartijnG3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 27 March 2012
Dear MartijnG3,

Thank you very much for posting a review on trip advisor regarding your recent stay at Sheraton Deira Hotel. We are continuously striving to meet our guests need with satisfaction.

However, I am very sorry to read that you were not very happy on the noise issue because of the planes flying close above the hotel as we are indeed very close to the airport flight path. However our windows are double glazed to keep off maximum sound. Please accept our regrets for the inconvenience caused because of this.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 13 March 2012

Stayed here for three nights recently and would definitely recommend it. Staff are all excellent, very friendly and overall the service was top notch. Rooms are fine, food in the restaurant is of a very high standard and the hotel is within 5-10 minutes walking of the Metro. It is also a short taxi ride to the airport so very handy in that respect. Facilities such as a supermaket and pharmacy are only across the road too.

Only downsides are the 18 Euro a day Wi-Fi and the fact that the hotel is in the flight path of most planes from the airport but neither particularly bothered me.

Would highly recommend it.

Room Tip: I was on the 4th floor - business centre with Internet and Printers is Third Floor so very near.
See more room tips
  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BrianOHDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 27 March 2012
Dear BrianOHDublin,

Thank you for your very recent stay with us at Sheraton Deira Hotel! We're so glad to note that you recommend us to other fellow travelers.

We also appreciate your positive highlights on the hotel’s product and services as well as the room tip of the business center. We have taken note of your feedback regarding the internet fee which is very much in keeping with the surrounding hotels and the noise of passing planes as we are strategically situated close to the flight path.
Again, thank you for choosing to stay with us and looking forward to welcoming you back soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 12 March 2012

The rooms at this hotel have recently been renovated to a high standard and represent excellent value for money. The hotel is relatively close to the airport which makes it handy for a short stop-over as long as you aren't going anywhere else in Dubai. Otherwise, it is a long way from the major business districts and tourist attractions in something of a traffic blackspot. Food from room service is excellent but otherwise, F&B options are pretty limited. The service everywhere in the hotel is, if anything, over-attentive. I am a SPG Platinum, and the fuss they made over me prolonged rather than shortened the check-in. In a similar vein the bellboys were so eager to help that they were falling over each other and both on the way in and the way out, succeeded in dropping my laptop bag...

Room Tip: The only rooms with anything resembling a view are the ones facing Al Muteena Street. The hotel is d...
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Julian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, 27 March 2012
Dear Jhlati,

Thank you for writing such a positive TripAdvisor review regarding your stay at the hotel. We are delighted to read such encouraging comments.

Reviews like yours is what makes our job 100% worthwhile as positive news and comments regarding the services of our associates are rare (very seldom do we get told that they overdo it) but so much appreciated by us all. I have posted your review on our staff notice board for all to read.

Once again thank you and look forward to welcoming you back to our hotel in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Excelsior Hotel Deira

Property: Grand Excelsior Hotel Deira
Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#151 Business Hotel in Dubai
#154 Luxury Hotel in Dubai
Price range (per night): ₹ 4,846 - ₹ 12,012
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Official Description (provided by the hotel):
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Asiatravel.com Holdings, Hotels.com and Expedia so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai

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