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“Pasta Surprise - but I liked it.” 4 of 5 bubbles
Review of Sheraton Dubai Creek Hotel & Towers

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Sheraton Dubai Creek Hotel & Towers
Ranked #39 of 543 Hotels in Dubai
Certificate of Excellence
Northumberland
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pasta Surprise - but I liked it.”
4 of 5 bubbles Reviewed 16 April 2012

Stayed over two nights by way of a break from our journey from Australia to Newcastle. We arrived just after mid-day and were well received at reception which dealt reasonably quickly with registration. The room was Creek facing which was very pleasant with the ever changing river scene viewed from the bedroom window. We had dinner at night on the verandah where the service was very good although at breakfast the next morning it was excellent,well staffed with plenty of choice from the buffet. The pool was very quiet while we were there and the attendants proved to be first class in ensuring a comfortable shaded area was provided and in attending to drink and snack orders through the day.A special word of praise for the young Ethiopian managing the Cafe area who was delightful, friendly and and went about her business with a smile. Regretfully I did not get her name. I believe I warranted a little more attention as a Gold SPG member such as an upgrade or the likes but on the whole a very pleasant stay.(A word of warning on some disparity in pricing however. My wife had a pasta dish at dinner but in browsing through the room service menu it turned out to be half the price of the restaurant meal! )

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank churchburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear churchburn,

Thank you very much for the overwhelming comments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities, food and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

With regards to the price disparity, we are currently in the process of updating the menus and rest assured that this will be taken care of and that all the prices will be in line.

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (535)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

We had a great brunch at this creek-side restaurant. Beautiful view over the creek with all its marine traffic. Great selection of food from Sushi, through Asian to British Roast. Good choice for my veggie wife and staff were fantastic.
Such a refreshing change from some of the more raucous venues further out of town. After brunch, take a stroll through Deira, part of the original port of Dubai, and enjoy the hubbub of life on a Friday afternoon.
We'll go again, and again, and again. You should try it too!

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Alex D,

Thank you very much for the compliments which you expressed in your review of Vivaldi. We are happy to know that you have enjoyed the brunch and our food selection met your expectations.

We are looking forward to welcome you again.


The Management
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Silverspring
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

Sheraton Dubai is a First Rate hotel in Dubai, Customer service is excellent Luggage was brought to the room. Lobby is excellent the rooms are of excellent quality, very helpful staff, Good location closer to airport and many locations. If the Hotel can add the WIFI to the rooms that will be excellent. I would recommend the hotel to my family and friends.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Syed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Syed H,

Thank you very much for the compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities, staff and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

Everything in our opinion was good at the Sheraton DUbai Creek Hotel. First of all customer service was excellent, nothing but smiles and friendly faces as our luggage was brought in to the hotel. After checking in we were given a tour of the hotel and it was explained to us what was entitled to Club Tower guest. The room was elegant and the view was amazing. The view was overseeing the Dubai Creek with the skyline of the city buildings to include the Burj Khalifa. Our luggage was brought to our room and the cleaning personnel did a great job on ensuring we had clean towels and our refrigirator was stocked with goodies. The concierge in the lobby was very helpful in assisting us on locating things to do in Dubai. The lobby was nice and even had a piano on which an entertainer played relaxing music in the evening. There was a coffee shop with pastries, an Italian restaurant, Indian Restaurant, Japanese Restaurant, and an English Pub. The Club Lounge was also available to us with snacks, drinks and even a happy hour. The breakfast was free and was offered at the Creekside Restaurant since the Vivaldi was undergoing remodeling. We had breakfast outside on a nice cloudy day and it was great to feel the breeze. We are glad that the Vivaldi was open a few days later as it had a creekside view. There is also a gift shop in the lobby with other essential items and a Hair Saloon that wasnt opened when it was suppose to. The gym was small but had the main equipment required for a good workout. The swimming pool was nice but in a triangular shape, definitely not for diving. The hotel also provided massage services and offered discounts for those residing in its hotel. The hotel is not so close to Jumeirah Beach and other popular destinations but we didnt mind it. The City Centre was so close to the Sheraton as was the Wafi Mall and other shopping establishments. The hotel also had a fleet of Lexus cars that provide transportation services to hotel guest at a good price. The hotel security did a great job of remaining vigilant and paying attention to detail when a item of ours was misplaced. It was located immiedately and returned to us. Overall we had a good time staying at the Sheraton Dubai Creek Hotel and would consider going there again on our future visit to Dubai.

Room Tip: Definitely stay in a Club room since it comes with perks like access to the lounge, free breakfast...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GeminiTaurusKuwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear GeminiTaurusKuwait,

Thank you very much for the overwhelming compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

The Sheraton is a class act. Any hotel can be made or broken by its architecture and the Sheraton does not fail to impress with the enormous central atrium and water feature. Rooms are excellent quality even on the classic floors. Breakfast was high quality in a nice setting and staff could not have been more helpful. There is no wifi which is simply a stupid omission given the demands travellers make today. If you can get the right deal, this is an excellent option in Dubai.

Room Tip: 341 is an attractive room but with no creek view.
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Alex S,

Thank you for staying at the Sheraton Dubai Creek Hotel & Towers in April 2012 and for your comments concerning about our hotel’s architecture, rooms, breakfast and our staff. We are happy to know that you have enjoyed your short stay with us and that our facilities, staff and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

It is our goal to satisfy our guests, so every comment we get is a great help to improve our services. Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.

We are looking forward to your next stay with us.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Creek Hotel & Towers

Property: Sheraton Dubai Creek Hotel & Towers
Address: Baniyas Road, 1/3 | P.O. Box 4250, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Dubai
#25 Business Hotel in Dubai
#30 Spa Hotel in Dubai
#30 Romantic Hotel in Dubai
#38 Luxury Hotel in Dubai
Price range (per night): ₹ 7,414 - ₹ 27,701
Hotel Class:5 star — Sheraton Dubai Creek Hotel & Towers 5*
Number of rooms: 268
Official Description (provided by the hotel):
Sheraton Dubai Creek Hotel & Towers is a newly renovated 5-star landmark hotel, which for over 36 years has extended warm hospitality to discerning guests on the trade waters of Dubai Creek. The 268 guestrooms and suites provide a relaxing escape from the bustling city for both the business and leisure traveller. The fully refurbished and brand new rooms offer the perfect setting of style and technology. All guestrooms feature enhanced technology with a 42 inch LED television, media hub and WiFi, the signature Sheraton Sweet Sleeper(R) Bed, Shine for Sheraton bath amenities, in room safe, iron complete with ironing board, tea and coffee facilities and much more. The hotel offers a wide array of restaurant options to please all palettes, including Italian restaurant Vivaldi by Alfredo Russo, Indian restaurant Ashiana by Vineet and Creekside Japanese Restaurant. ... more   less 
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Also Known As:
Dubai Sheraton

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