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“great hotel.”

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Sheraton Dubai Creek Hotel & Towers
Ranked #47 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 6 March 2012

everything was good except for no free wi-fi..else were good..

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
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Thank jazzy2289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this reviewResponded 10 March 2012

Dear jazzy2289,

Thank you for taking the time to write your feedback about your recent stay at our hotel. Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.

We are looking forward to your next stay with us.

The Management

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1,433 - 1,437 of 2,041 reviews

Reviewed 26 February 2012

I had stayed in another 5* Hotel in Dubai a couple of years ago and I was expecting the same high standard of service... but I was left feeling very dissapointed.

Myself & 2 colleagues arrived at approx 02:00 on the 19th Feb for just the 1 night. The lobby is on the ground floor & the reception on the 1st floor. Now whilst I dont want to sound all 'uppity', we had to take our own bags up the escalators to reception. We waited in a queue for 10 mins to check-in and at no time did anyone offer us water, juice, flannels etc. After we had finished checking in... I then had to ask...where are the lifts?, what time is breakfast?, what time is check-out? There were then no porters to take our bags up to our rooms. As I say I dont want to sound like a 'drama queen' and I am used to staying in hostels etc....... but when you pay 5* prices in a 5* Hotel you expect a standard of service....and we didnt receive that standard of service.

The rooms itself was supurb, very large & clean with a great view of the creek, and there was a floor to ceiling window which slid open.... an excellent novelty, as most hotel rooms in Europe dont have windows that open.

Breakfast was very good and then it was into Dubai for a few hours before check out. The hotel was ok, but 1st impressions count.....and ours wasnt good. Would I reccoment this hotel to others? Nope

Room Tip: Ask for a creek view on the top floor for terrific views of the creek.
See more room tips
  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank TartanSeagull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this reviewResponded 1 March 2012

Dear TartanSeagull,

Thank you for staying at the Sheraton Dubai Creek Hotel & Towers in February 2012 and for your comments concerning your stay. It is our goal to satisfy our guests, so every comment we get is a great help to improve our services.

Please accept our sincere apologies that we have been unable to satisfy your needs during this visit. You mentioned that you had a waiting time upon check in. We agree that it is not comfortable to wait late at night. Thank you as well for the suggestion to offer water or a welcome drink to short the waiting time. We will consider this and we will look into various options how to make a waiting time, if appear, as comfortable as possible.

Furthermore you stated that you did not received information about the hotel during check in. Please also accept our apologies for that. We will make sure that our guest services team undergoes an additional training in regards to this. We find it important to get information about the hotel and the facilities during check in and we fully agree that a guest should not ask for getting information.

Even though this was not the most comforting stay with us, we would like to welcome you back in the near future to show you that our standards are much better from those you have seen this time.

We are looking forward to your next stay with us.


The Management

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Reviewed 25 February 2012

Very disappointing experience at this hotel. Being a SPG platinum member and having booked connecting rooms 3 weeks in advance it was a very unpleasant surprise to be informed at check in that "connecting rooms could not be booked in advance" or that there had been a "communication error". We ended up having two smoking rooms not close to each other.
Management contacted the next day profusely apologized but we left the hotel nevertheless as this was not the first problem related to room allocation.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
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Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this reviewResponded 27 February 2012

Dear Oursdur,

It’s great to see you took time to share your valuable feedback with us. Thank you. We have since reviewed your feedback with our associates including the Front Office and Reservation. We have looked into improving our processes/work flow to offer better service to our guests including the room allocation.

We are disappointed to hear about your unpleasant surprise during your check-in, nevertheless we have reemphasized and spoken firmly to our associates on the need to the more accurate with regards to room allocation.

Thanks again for sharing and we hope that this isolated case will not prevent you from using our hotel again in the future and if there is anything at all that we can do for you, please do not hesitate to contact us.

The Management

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Reviewed 24 February 2012

The hotel is a bit older but still nice. We had a creek view room which was great, nice seeing the boats go by and the tall city buildings in the backround. Union Station Subway just around the corner. City Centre Shopping mall is very close. Only about 10 minutes from the Airport ($10.00 taxi ride). The taxis are not expensive and readily availablle.
The Sheraton rooms are nice, outside pool is great. We had the breakfast buffet one morning which was great but a bit pricy (about $28.00/person). The internet in your room will cost you about $28.00 per day as well. The staff at the hotel were friendly but we had a few problems with our check out date, we had booked 3 nights but they kept callign us asking us when we were going to check out on the 2nd day. We had to explain to them 3 times that we had 3 nights paid.... a bit annoying.
Overall the hotel is pretty good and I would stay there again.
The Wild Wadi watrer park which was alot of fun.

  • Stayed: February 2012, travelled as a couple
    • Value
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Thank Dwyrwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this reviewResponded 27 February 2012

Dear Dwyrwas,

Thank you very much for the compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities and location met your expectations. It’s great to see you took time to share your valuable feedback with us. Having taken our guests’ opinion into consideration, we are planning for a renovation of our guestrooms which we hope to commence soon.

We are disappointed to hear about the few problems you had regarding your check-out date, nevertheless we have reemphasized and spoken firmly to our associates on the need to the more accurate when interacting with guests.
Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management

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Reviewed 19 February 2012

Checked in for a quick stop over. I got a huge 2 room suite with two bathrooms. Very clean, quite luxurious, and all sorts of little extras like tootbrush, toothpaste, razor, etc. right in the room. I will definitely visit again, hopefully for longer than 6 hours.

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LittleJoPeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this reviewResponded 20 February 2012

Dear LittleJoPeep,

Thank you very much for your kind compliments which you expressed in your review of our hotel. We are delighted to know that you have enjoyed your quick stop over in our hotel

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Creek Hotel & Towers

Address: Baniyas Road, 1/3 | P.O. Box 4250, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Dubai
#25 Business Hotel in Dubai
#30 Romantic Hotel in Dubai
#35 Spa Hotel in Dubai
#44 Luxury Hotel in Dubai
Price Range: ₹ 8,607 - ₹ 21,033 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Creek Hotel & Towers 5*
Number of rooms: 268
Official Description (provided by the hotel):
Sheraton Dubai Creek Hotel & Towers is a newly renovated 5-star landmark hotel, which for over 36 years has extended warm hospitality to discerning guests on the trade waters of Dubai Creek. The 268 guestrooms and suites provide a relaxing escape from the bustling city for both the business and leisure traveller. The fully refurbished and brand new rooms offer the perfect setting of style and technology. All guestrooms feature enhanced technology with a 42 inch LED television, media hub and WiFi, the signature Sheraton Sweet Sleeper(R) Bed, Shine for Sheraton bath amenities, in room safe, iron complete with ironing board, tea and coffee facilities and much more. The hotel offers a wide array of restaurant options to please all palettes, including Italian restaurant Vivaldi by Alfredo Russo, Indian restaurant Ashiana by Vineet and Creekside Japanese Restaurant. ... more   less 
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Also Known As:
Dubai Sheraton

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