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“Bad experience when returning to an old favorite” 2 of 5 bubbles
Review of Sheraton Dubai Creek Hotel & Towers

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Sheraton Dubai Creek Hotel & Towers
Ranked #39 of 545 Hotels in Dubai
Certificate of Excellence
Luanda, Angola
Level Contributor
179 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Bad experience when returning to an old favorite”
2 of 5 bubbles Reviewed 25 February 2012

Very disappointing experience at this hotel. Being a SPG platinum member and having booked connecting rooms 3 weeks in advance it was a very unpleasant surprise to be informed at check in that "connecting rooms could not be booked in advance" or that there had been a "communication error". We ended up having two smoking rooms not close to each other.
Management contacted the next day profusely apologized but we left the hotel nevertheless as this was not the first problem related to room allocation.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 27 February 2012
Dear Oursdur,

It’s great to see you took time to share your valuable feedback with us. Thank you. We have since reviewed your feedback with our associates including the Front Office and Reservation. We have looked into improving our processes/work flow to offer better service to our guests including the room allocation.

We are disappointed to hear about your unpleasant surprise during your check-in, nevertheless we have reemphasized and spoken firmly to our associates on the need to the more accurate with regards to room allocation.

Thanks again for sharing and we hope that this isolated case will not prevent you from using our hotel again in the future and if there is anything at all that we can do for you, please do not hesitate to contact us.

The Management
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1,802 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (564)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Toronto, Canada
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

The hotel is a bit older but still nice. We had a creek view room which was great, nice seeing the boats go by and the tall city buildings in the backround. Union Station Subway just around the corner. City Centre Shopping mall is very close. Only about 10 minutes from the Airport ($10.00 taxi ride). The taxis are not expensive and readily availablle.
The Sheraton rooms are nice, outside pool is great. We had the breakfast buffet one morning which was great but a bit pricy (about $28.00/person). The internet in your room will cost you about $28.00 per day as well. The staff at the hotel were friendly but we had a few problems with our check out date, we had booked 3 nights but they kept callign us asking us when we were going to check out on the 2nd day. We had to explain to them 3 times that we had 3 nights paid.... a bit annoying.
Overall the hotel is pretty good and I would stay there again.
The Wild Wadi watrer park which was alot of fun.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dwyrwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 27 February 2012
Dear Dwyrwas,

Thank you very much for the compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities and location met your expectations. It’s great to see you took time to share your valuable feedback with us. Having taken our guests’ opinion into consideration, we are planning for a renovation of our guestrooms which we hope to commence soon.

We are disappointed to hear about the few problems you had regarding your check-out date, nevertheless we have reemphasized and spoken firmly to our associates on the need to the more accurate when interacting with guests.
Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania, USA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

Checked in for a quick stop over. I got a huge 2 room suite with two bathrooms. Very clean, quite luxurious, and all sorts of little extras like tootbrush, toothpaste, razor, etc. right in the room. I will definitely visit again, hopefully for longer than 6 hours.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LittleJoPeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 20 February 2012
Dear LittleJoPeep,

Thank you very much for your kind compliments which you expressed in your review of our hotel. We are delighted to know that you have enjoyed your quick stop over in our hotel

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

This hotel has everything. It is expensive, but you get your money's worth.
Make sure you bring your swim shorts, even if you're on business for a couple of days, they have a lovely triangular pool overlooking the city skyline.

Room Tip: Try to book a room overlooking the creek.. great view of the city's skyline.
See more room tips
  • Stayed March 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sherebex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 20 February 2012
Dear Sherebex,

Thank you very much for the compliments which you expressed in your review of our hotel. We are delighted to know that you have enjoyed your brief stay with us and that our facilities and location met your expectations.

If your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LONDON
Level Contributor
105 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

Business trip for 5 days and as business was in the Deira area it seemed logical to stay nearby.
I will be going back soon and I would definitely pick this hotel again for the sake of its location, though I know I am compromising on some of the glitzier opportunities available in town.

The entrance is pretty grand but smells a bit musty. Overall impression here is good though, and all the restaurant/dining options are off this main hall.

Check-in lacked charm but was entirely efficient (and they let me check in at 7 am so really can't complain at them at all on this point. What a relief!)

Room - my room faced the road but was on a high floor as requested. I got a club room in fact. The room was nothing amazing but functional and comfortable - just a little bit dated. They did put me in a room right behind a lift shaft (my pet hate) but ear plugs did the trick. Or maybe it was just that I was so tired from flight/aircon/work etc! Bathroom rather dated and the fixed shower head is another pet hate. Rubbish for hair washing (girls will understand). Anyhow, everything worked and they had a couple of decent tv channels. Only slight complaint was that it was a bit cold! I called down for a robe and that took nearly 36 hours and 3 requests to materialise. They have since emailed me to apologise about this so I can honestly say that they take complaints seriously.

Club lounge was a nice touch - I expected it to be more basic than it actually is (based on other reviews) - but service was friendly and really you can't underestimate the convenience of being able to pop in for a quick beer/snack on the way back up to your room after a long day in somebody elses office! Plenty of space. Could possibly do with a slightly darker/homier corner for relaxing - it is a bit airport lounge - but still, not bad. Also they will bring up coffee to your room if you order it the night before (not charged as room service). I thought that was a very nice touch. Though my room rate included breakfast I still chose to get my coffee here every morning - a fair selection of breakfast food and no wait whatsoever whereas the restaurant would have taken much longer to get seated/served I am sure.

Food. I visited the pub once. It was very smoky and the football was very loud. Still I did get to see Thierry Henry score for Arsenal which was a sight I never thought I would see again. I ate every evening in the Italian restaurant. It was a bit cold for the terrace (and people smoke out there) but the view over the creek and skyline is very nice. You have to make the most of this as you aren't in town to see it all close up. Service was really sweet and attentive. Food was very good. I didn't visit the Indian or the Asian (which was a buffet on the night I did decide to try it).

Gym. Good. 3 treadmills but only 2 in working order. 2 bikes. Quite a few weight machines and free weights. Only thing is that it is so humid in there. It is next to the saunas so that probably explains it. A very nice assistant showed me round the sauna/hammam facility on the morning I arrived - I did intend to use it but in the end I didn't have time.

Pool. Bit chilly when I was there, and I got back too late to use it in the evenings. It has a very nice aspect right next to the creek and the boats so really quite a pleasant spot.

So all in all really pretty good and I will definitely go back for business in the area. Though if business was in town then I would go elsewhere. The hotel is only about 10 mins from the airport so that is handy (especially if you have a 02h40 flight home like I did!) The hotel can organise a shuttle car to pick you up at the airport (I called them to ask about something else and they mentioned this by chance, so if you are booked into a club room and are a SPG guest then do give them a ring and request this service).

Room Tip: ask for a room overlooking the creek - it will be quieter. Though I think you pay a premium.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank OverworkedUnderpaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 20 February 2012
Dear OverworkedUnderpaid,

It’s great to see you took time to share your valuable feedback with us. Having taken our guests’ feedback into consideration, we are planning for a renovation of our guestrooms which we hope to commence soon.

If your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Creek Hotel & Towers

Property: Sheraton Dubai Creek Hotel & Towers
Address: Baniyas Road, 1/3 | P.O. Box 4250, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Dubai
#25 Business Hotel in Dubai
#29 Spa Hotel in Dubai
#30 Romantic Hotel in Dubai
#37 Luxury Hotel in Dubai
Price range (per night): ₹ 6,058 - ₹ 18,499
Hotel Class:5 star — Sheraton Dubai Creek Hotel & Towers 5*
Number of rooms: 268
Official Description (provided by the hotel):
Sheraton Dubai Creek Hotel & Towers is a newly renovated 5-star landmark hotel, which for over 36 years has extended warm hospitality to discerning guests on the trade waters of Dubai Creek. The 268 guestrooms and suites provide a relaxing escape from the bustling city for both the business and leisure traveller. The fully refurbished and brand new rooms offer the perfect setting of style and technology. All guestrooms feature enhanced technology with a 42 inch LED television, media hub and WiFi, the signature Sheraton Sweet Sleeper(R) Bed, Shine for Sheraton bath amenities, in room safe, iron complete with ironing board, tea and coffee facilities and much more. The hotel offers a wide array of restaurant options to please all palettes, including Italian restaurant Vivaldi by Alfredo Russo, Indian restaurant Ashiana by Vineet and Creekside Japanese Restaurant. ... more   less 
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Also Known As:
Dubai Sheraton

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