It was an awful experience! I am not hard please but I do work in customer service and have certain expectations on customers should be handled. First if there is a problem with my reservation, dont have me sit in the bar for 20 mins while you try and sort it out. Second if a customer comes and says that his room key doesn't work not once but twice get someone to check it out what are the odds of 2 room keys not working. Also if you are going to have the audacity to tell me that I am not allowed to bring hookers up to my room from outside at least dont have hookers sitting in the coffee shop looking at me as you say this to me. There room they put me in wasnt bad but it was just above the hotels club and all I heard all night was the beat of the club. If I could have given this experience a 0 out of 5 I would they were rude and incompetant. I would never recommend this hotel to anyone.