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“Great stay in excellent location”

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Hilton Dubai The Walk
Ranked #113 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 30 March 2012

We stayed at the Hilton residences, which are right next to the Hilton hotel. All the facilities of the hotel are available. The residences were very clean, big rooms and great accommodatios. Check in was easy. We had a king studio with views of the beach. The room was quite large. We had plenty of space, and there was small kitchen area if needed. Great large fluffy towels. Had a nice fitness center on 35th floor with sep facilities for men and woman.
Location couldn't be beat. The hotel had a private beach with nice facilities. There was a pool at the residences but was mostly in the shade so we used the hotels pool and beach. Water sports are available.
Hotel is on the walk with all shops and restaurants. Think of a strip like Miami beach. Great people watching. Of course all of Dubai and this area is expensive but there are good reasonable restaurants on walk. Very safe area. Also close to metro which we enjoyed taking to malls and other locations. So clean and safe. Nice walk over the Marina area to get to station..
we had a great time!

  • Stayed: March 2012
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3  Thank de113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,258 - 2,262 of 2,824 reviews

Reviewed 26 March 2012

Booked the cheapest room and it was very big with a king sized bed! The staff was really nice and very good room keeping. There's also a small kitchen and a washing machine in the rooms. And the biggest + is that you get access to all Hilton Hotel facilities across the road (beach, sea, lounge, gym, bar.... and so on).

We checked in 5:00am and they did not charge us extra for all the hours til 2:00pm when we had time for check in.

  • Stayed: March 2012, travelled as a couple
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2  Thank Perast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

Hilton Dubai Jumeirah Residence
Studio Apartment Courtyard

We stayed here for a four day break from 15th March. When we booked in at 9.00a.m. the receptionist apologised(!) for our Studio being unavailable and offered us an upgrade to a beautiful apartment in one of the higher floors. Since we did not expect access to our room until 3.00p.m. we were very pleasantly surprised. We found the staff friendly and helpful. The public areas were always clean and tidy. At certain times of the year Half Board is offered and we ate in the Hartisan Restaurant. This was of the buffet type and was very good. The Hotel is situated adjacent to the beach and "The Walk". It is only a ten minute stroll to Jumeirah Lakes Metro Station.
We enjoyed our stay here and would thoroughly recommend it.

  • Stayed: March 2012, travelled as a couple
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2  Thank EdandLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

Firstly the good......great location, great staff and good food. The hotel was full when we stayed and as a result the staff had to work really hard to stop everything from falling apart. This was true at breakfast as after 0900 you would have to wait for a table. Also the beach bar after 1200 would be full and again you would be put onto a waiting list. I thought the staff did an excellent job in managing, what was at times clearly quite a stressful situation (due to over demanding fellow guests!) In fact the staff were outstanding in every respect.

Now the not so good and I am really just echoing what others have said! Firstly a hotel with over 40 floors has just 3 small lifts (max 14 people per lift but no way could you squeeze more than 8 people in and we are normal size!) It was a joke that you always had to wait around 5 to 10mins for a lift. On more than one occasion the staff at breakfast showed us to the service lift! When we were in the service lift another guest got in who said he now used them all the time, as he had given up on the normal lifts. Also the shower had no water pressure at all and was so poor my wife had a bath one night. We had friends staying with us and reported the same problem.
When went to get a sun bed around 1030-1100 everyday, the place was over run with towels on beds but no persons on them. I know that this happens at a lot of hotels but at least at others I have at least seen the staff try to not let it happen or there are enough sun beds for everyone. We were lucky that we just managed to get a sun bed even if it was not in the location we wanted. After 1100 you would be out of luck and we did see staff taking quite a lot of abuse because of this. I'm guessing that as you now have an extra maybe 2-300 extra guests from the Residences that can use the main hotel, they clearly do not have the extra capacity. Also whilst the staff were very hard working we did have to go to the bar to order drinks, even though they give you a flag for staff to serve you.
Overall it was a great trip let down by small things like the lift and shower. I honestly would not go back until some solution was found to the shower and the lift problem. I would however book into the main hotel.

  • Stayed: March 2012, travelled as a couple
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3  Thank Backpackernomore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverKesseler, Director of Operations at Hilton Dubai The Walk, responded to this reviewResponded 19 March 2012

Dear Guest,

As it is feedback from our valued guests that enables us to improve our services, we thank you for posting your review following your recent stay with us.

We truly regret to know of your disappointment particularly the guest lift and showers in the guest room.

Please accept our sincere apologies for the inconvenience the above incident has caused you.

Rest assured that these comments of yours have been brought serious attention to the concerned department heads, for consideration and necessary action.

On the other hand, we appreciate your positive comments towards the services provided by our team members and the quality of food.

We do hope that the above misgivings will not hinder you from considering staying with us again in the future, an opportunity for us to serve you even better.

Yours sincerely,

Oliver Kesseler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2012

We went to the residences for my husband's birthday and the hotel went out of their way to make it a special and memorable occasion! We were upgraded on arrival to a 2 bed 3 bath appartment and treated to a beautiful chocolate cake on the day itself! Breakfast and evening meals were of a good standard with a plentiful choice of international cuisine! Unfortunately as the residences had only recently opened for holiday lets, they had no licence for alcohol so the bar on the 35th floor was not open and only soft drinks were served with the evening meal. It was only a walk over the road to the Hilton resort bar so was no issue to us! The beach at the resort was lovely! You're quite tightly packed in but the beach staff always do their best to accommodate your sun bed requests!
Location wise, the residences is right on the promenade and offers a wide choice of restaurants and cafes. There is also a lovely little market on a Wednesday & Thursday night by the Sofitel!

  • Stayed: March 2012
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Thank Helsbels08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Dubai The Walk

Address: The Walk | Jumeirah Beach Residence, Dubai 2431, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #113 of 556 Hotels in Dubai
Price Range: ₹ 13,590 - ₹ 37,471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Dubai The Walk 4*
Number of rooms: 362
Official Description (provided by the hotel):
Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah Resort, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Nearby attractions include two of Dubai's premier golf courses and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area, the Marina Mall and Ibn Battuta Mall. Complimentary WiFi is available in public areas. ... more   less 
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