I stayed in hotel from 18 September 2019 to 24 September 2019. I had an amazing time with the hotel. The facilities at the hotel were just amazing. Me and my family truly enjoyed the stay for all the time we were there.
However on the last day after I checked out from the hotel i.e. on 24 September I had a very bad experience with 1 of the hotel staff Aulin from concierge while waiting for my drop to the airport from hotel. I asked him for a bottle of water on knowing I had checked out from the hotel he denied me bottle of water and in fact started using harsh words for me. The staff like Aulin must be given proper training I guess on the behavior. All the while I was there it was great but on the last day everything turned bad with Aulin. I guess once you checkout from their hotel they don't care or value you for being their guests for the whole time is what the message was conveyed to me by the concierge. The hotel deserved 5/5 but due to the incident I gave 3/5. Hope it doesn't happen again with anyone.More
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