We booked 3 months in advance with the Tourico's website. Got a good rate €91,00 p. night without breakfast for 2 Pax. I have contact the reservation dept. for asking to be assigned a room on a higher floor and were informed that this will be subject to availability. OK, we were fine with that. When we were arrived at 2am in morning our room was surely ready because we have paid for the night before. The room was on the 3rd floor with an amazing view facing the hotel carpark and a construction site. To be mentioned we were there 5 nights. The room was good but there was a crack on the wall just right by the bathroom entrance. The Bed was great as the pillows. The most annoying thing was the service by Front Office staff. Everytime we entered the lobby we were never been greeted by any of the staff. Not even one Hello. To be honest 2 of the staff said hello to us just the day before our departure. Come on, Hello and how are you are the first two important words for the FO staff! They were up to 10 staff pro shift standing there but to me they are likely a decoration in the lobby than someone whois there to host you. We have encountered the concierge. 1 Of them, the filipino, was the best. He was very good in what he is doing. But that was the only one at the frontdesk. Otherweise the HSK as well as the Bar staff are great and very helpful. Birthday cupcakes were a nice surprise. One day i was told i could use a PC on the 2.Floor so i went up only to be told from the east european lady sitting behind the desk that i have to go to the reception desk since no one was there- i was sadly surprise that i just have encounterd with NO ONE but whom am i talking with?? The staff at the Deck on 11.Floor are useless too. They will just only make eyecontact when you wave them with dollar notes i guess. The FO attitude need to be improve or you rather put more flowers in the lobby and using less staff.
- Official Description (provided by the hotel):
- The Bonnington Jumeirah Lakes Towers - Dubai, located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road just opposite Dubai Marina, is a 5-star hotel with 208, all non-smoking, rooms and suites, 272 luxurious serviced hotel apartments, 5 restaurants and bars, 6 conference suites, a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam, sauna as well as a ladies' hairdressing salon. ... more less
- Reservation Options:
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- Also Known As:
- Bonnington Jumeirah Lakes Towers Hotel Dubai