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All reviews infini pool jumeirah beach luxury room sea view infinity pool public beach excellent service special thanks excellent hotel club room house keeping special mention thank you so much aoc ragi tariq kumara
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Reviewed 17 September 2017 via mobile

Stopped in Dubai for 2 nights on the way to Bali and stayed at the Sofitel.

Such a great decision, we arrived really early (around 9am) and despite check in not being until 3pm they still let us check in as rooms were available - this was ideal after a long flight and much appreciated!

The room and infinity pool were amazing, with great views over the palm! The ice cream macaroons handed out around the pool were a nice touch.

Would definitely stay again if stopping over in Dubai!

Date of stay: September 2017
Thank jordanlitz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelDubaiJBR, Responsable relations clients at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 September 2017

Dear Mr. Jordan,

Thank you for your review.

We are thrilled to read that you had an awesome stopover in our property. I will share your comments with our team and I am sure that they will be more than happy to read about your experience. Despite your early arrival, you were lucky enough to have a room be ready for you, and we are glad we were able to accommodate you.

We look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

Every thing was so nice during this short week-end at the end of school holidays: Nice people, nice place, nice hotel, nice room, nice breakfast, nice club lounge, nice pool, nice sauna and steam room and specially nice price.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Trip521842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelDubaiJBR, Responsable relations clients at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 September 2017

Dear Mr. Jean-Michel,

Thank you for your nice comments.

We are glad to read that you will remember us and your stay as a "nice" souvenir. You can never be too nice, and it is great to see that you have enjoyed everything. I will share your compliments with our ambassadors and I am sure that they will be as pleased as I am. This will serve as an encouragement as we strive to offer the best quality of services.

We look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Omg, I give this hotel 10🌟 ...... from the moment you walk in your treated with a refreshment & a 😁.
We had a jr suite with a private butler who took great care of us.
Breakfast was very good. Overall I would go back.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank honeybelle1121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelDubaiJBR, Responsable relations clients at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 18 September 2017

Dear Valued Guest,

Thank you for your positive feedback.

We are delighted to read that you had an outstanding stay with us. Your compliments are the best reward we could expect and I won't miss sharing them with the rest of our team.

We look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

Sure there is a beautiful beach, an equally wonderful pool,and all the facilities one could need in this resort BUT what makes this hotel stand out from other 5 star properties is the SERVICE and Customer CARE which my wife and i found to be truly exceptional.

From Reception to Room Service, House-keeping to Pool Service the care shown to each and every guest was, I observed to be exceptional. The resortalso offers a truly wonderful spa, quality restaurants, water-based activities, and a Kids Club-all providing the same superb service and care.

This resort is truly outstanding due to its staff. Thanks to all for a truly memorable break.

Room tip: Loved the ocean view rooms
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank warra69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelDubaiJBR, Responsable relations clients at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 17 September 2017

Dear Valued Guest,

Thank you for taking the time to share your feedback.

We are truly delighted to read about your experience and I won't miss sharing any detail with our ambassadors.

We look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

Lovely Welcome to the Hotel, Staff were very helpful, went through check in procedure at 09.00 and got into our room about 14.30. We were able to use facilities and get changed while waiting on our room. Our room was lovely, great size, bed was excellent and a great sea view. We opted for hop on hop of sight seeing bus as we were told taxis were expensive and you are unable to walk every where due to the vast area covered by Dubai. It worked out really well with 3 different Bus Routes we chose what we wanted to see and do and used our buses wisely. Located close to the Dubai Marina there are plenty of walking areas and we enjoyed walking in the sunshine and getting the use of air con in The Malls when required. We allowed approx £200 a day as only B&B and we were amazed to come back having only spent half our holiday budget, would highly recommend the Hotel and will definitely use it again. Breakfast was excellent and plenty of choices.
One negative was a seat anywhere near the Pool was just about impossible, unless you go in the middle of the night.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank dougiem2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelDubaiJBR, Responsable relations clients at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 17 September 2017

Dear Mr. Dougie,

Thank you for your positive feedback.

We are delighted to read that you have enjoyed your holiday with us. Our staff will be more than happy to know that they were able to meet your expectations throughout your journey. Your comments will definitely serve as an encouragement as we strive to continuously improve the quality of our services.

Thank you again for your enthusiasm, we look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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