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“Sofitel Dubai”

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Sofitel Dubai Jumeirah Beach
Ranked #66 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 1 March 2012

A great hotel in a fantastic location with lots of shops and resturants all around the area, across from the beach.The rooms are bright and spacious with the most comfortable beds,the breakfast is great everything you could wish for.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
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Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 4 March 2012

Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. I also want to thank you for appreciating the location, the rooms, the beds and the breakfast. I am sure your review and the pictures you posted will help fellow travellers make a decision about their stay. If you wish to share more pictures, please email me on customer.service@sofiteljbr.ae and I will share with all the stakeholders.

I look forward to welcoming you back on your next stay.

Sincerely,

Sami Nasser
General Manager

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Reviews (5,740)
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3,834 - 3,838 of 5,740 reviews

Reviewed 28 February 2012

  • Stayed: January 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
1  Thank eelco2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 4 March 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 February 2012

We have booked a luxury room with seaview including breakfast in this hotel. The location of this hotel is great. There are plenty of cafe, restaurants and some shopping areas within walking distant to the hotel. Go to Mary Foot Spa for your massages or reflexology. They are great and not expensive. When we checked in the staff is really friendly and always have a smile on their face. The check in is quick and simple. The room was great and the view to the beach was amazing. We can even see the sunset and The Atlantis hotel from the distant. The bed is very comfortable. Although our room is facing the beach and this is where majority of the restaurants are, it is not noisy at all. I tried out their Spa. It was great experience. However with the price that they charge I don't think I will go back there again. The product use is great but there is nothing special for you to wow about. The buffet breakfast is great. There is a lot of choice to choose from. If you have eaten breakfast there, I do not think you will need to eat lunch. We love the plantation room that we sit in for one of the mornings. This hotel provide free wifi and free shuttle bus to some of the major malls such as Mercato Hall, Mall of the Emirates etc.

One of the drawbacks are : inconsistency of their conceirge staff. Do not get me wrong they are all very professional, friendly and smiley. However, when comes to ideas of where to go or recommendations or information, they are not that forthcoming except for one. (we have dealt with 3 different staff).

The changing room in the fitness centre can be changed. The staff never let you know in advance that you need to get body lotion or hairdryer before you go to the changing room. I cannot understand why a 5 Star hotel changing room does not have a hairdryer. The products in the changing room use is not consistent. Shower gel and shampoo are all Elemis products. However when you asked for body lotion it is not an elemis product.

  • Stayed: February 2012, travelled as a couple
    • Value
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    • Cleanliness
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1  Thank EastmeetsWestAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 7 March 2012

Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent visit to Dubai. Also, thank you for taking the time to write this review on TripAdvisor. We value all the feedback we get and work on them to improve our service standards further. I am happy to know that you liked the location of the hotel allowing the Luxury rooms to have a full view of the sea. I am also pleased to learn that you were satisfied with the amenities in the room, the breakfast buffet, the Spa services and the Plantation lounge.
However, I would like to apologise if you found the Concierge services unsatisfactory. I discussed your review with the team and we have scheduled a training for the Concierge Ambassadors to present various ideas to our guests for their leisure. It is also unfortunate that you had a bad experience in the changing room with regards to the hair dryer. Due to its, misuse we had to replace it and I checked myself, a hairdryer has been placed back in the changing room. My housekeeping team is in contact with the suppliers of our Spa products and are working on having a consistent range of products in the Spa as well.

I really appreciate your feedback and hope to welcome you back soon.

Sincerely,

Sami Nasser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

Location and service was impeccable! Concierge staff and bellboys could not do enough to make our first visit to Dubai spectacular! We will return....Thank you Sofitel Team! Breakfast was superb, so many delicious choices. Night life all within walking distance of the hotel's front door. Excellent hotel.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rebekah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 4 March 2012

Dear Guest,

Thank you for staying at Sofitel Dubai Jumeirah Beach on your recent trip to Dubai. I also want to thank you for taking the time to write this review. It is a pleasure to learn that your stay was impeccable. I shared your review with the team and we all appreciate your kind words.

I look forward to welcoming you back on your next visit to Dubai.

Sincerely,

Sami Nasser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cato G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelDubaiJBR, General Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 5 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Dubai Jumeirah Beach

Address: The Walk | Jumeirah Beach Residence, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 On the Beach Hotel in Dubai
#35 Romantic Hotel in Dubai
#38 Family Hotel in Dubai
#45 Business Hotel in Dubai
#61 Luxury Hotel in Dubai
Price Range: ₹ 12,520 - ₹ 36,263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai Jumeirah Beach 5*
Number of rooms: 438
Official Description (provided by the hotel):
Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more   less 
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Also Known As:
Sofitel Dubai Jumeirah Beach Hotel Dubai

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