Good stay, yoga on the beach Sunday morning with Roxy was the highlight, just what I needed after an early morning swim in the pool! Gym was also very well equipped and rooms were good, nice and quiet with amazing views out onto the palm. Would recommend.
Dear Valued Guest,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Kindest Regards,
Guest Relations Team
The vibe is great, the view is amazing and the staff is awesome a specially mandoli and md sale. The food is amazing and the pool is very clean. This was the best holiday i ever had. You can see its a 5 starr hotel. Even kids has the best time. Never had an experience like this
Dear valued guest!
Thank you for reviewing your recent stay in our Rixos Premium Dubai. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Thank you for referencing our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Kindest regards,
Guest Relations Team
The Rixos premium Dubai was the best experience which I had in my life.we visit there with my friends.we have so much fun there specially the lobby was super cool and amazing.Btw we visit the lounge called Godiva omg!!There so friendly and professional the guy who assist us ( Dilshan ) & the lady who served us (andela) was giving the best service all the time!!! sooo the best place to get relax and have the best drinks from professional Batista's is godiva cafe.
THANK YOU!
Dear M. Vishmis,
Thank you for the time you spent to share your feedback on your recent stay at our Godiva lounge.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Kindest Regards,
Guest Relations Team
Pleasant Stay
We have been to Dubai a couple of times so are comparing this to other hotels we have stayed at. We are party of 3 including our 8 month old baby stayed at the Rixos for 10 nights in room 3306.
Pre-arrival I sent an email to reservations team, this wasn’t ready properly and I felt just got a blanket response back.
Arrival - we didn’t receive a particularly good welcome. The hotel is situated directly on Al Mamsha Street and doesn’t really have much of a driveway so you are dropped off in a busy area. I only ever saw 2 concierge staff working here, they always seem busy and there never seems to be someone to help with doors/bags/pram. This is the same on exit/arrival from hotel. When you leave or arrive back at the hotel no one seemed to say hello/welcome back etc.
Just a nice touch at other hotels which is missing here.
The street itself is really busy with slow moving traffic from early afternoon - late at night. Just FYI nothing to do with hotel.
We arrived around 22:00 and didn’t receive a welcome drink/towels on arrival. Again nice touch usually received at other hotels.
Hotel were quick to check us in and deliver luggage to room. Housekeeping were also quick to get us a cot and baby chair for our room and help with removal on mini bar (we needed the space to put things)
Room - we opted for a one bedroom suite as we like to have space when travelling with a baby. The room is lovely, finished well. Pillow menu available too with large choice.
There isn’t anywhere near enough storage at all. There are no drawers in the room to put anything, there are two bedside drawers that are perhaps thin enough to slide a newspaper in nothing more. One wardrobe however we really struggled to put everything away as I normally like to for long stays.
We had to keep our daughters things out in the room on the bench that runs along the bedroom window.
Our view was mostly of the building site of the new Five hotel next door. But this is Dubai there’s always building works.
Housekeeping in our room was good - sorry I can’t remember gentleman’s name however room was kept clean and he was always very polite when we saw him.
Breakfast - seating is a little chaotic, sometimes you are shown to a table and sometimes not. Sometimes you receive warm welcome, sometimes not. Food was nice with lots of options to vary your meals throughout your stay. Georgette was very efficient and friendly, especially with our daughter. Chef who makes the omelettes also very friendly.
Pool area - I would say this area is the best from any hotel I have stayed in Dubai. Pool itself is huge and quite deep but there are lots of different levels, seating etc.
Staff here are really efficient - Musa from housekeeping was wonderful assisting with getting a bed in the shade everyday for our baby. He is really pleasant and always happy. All lifeguards we encountered were really friendly however always efficient at their jobs.
We ate in Azure most days - food was lovely and staff pleasant. Archie was really friendly around the pool area.
Spa - myself and partner had 60mins Thai massage. This was wonderful - my therapist Linda was really welcoming and great at her job. Relaxation area post treatment is beautiful overlooking the pool/sea - they also had a violinist here which was a nice touch.
Godiva- we had coffees/cakes here a couple of times. Food and drink was nice. Live musicIan’s in this area too which is lovely.
Check out - we were assisted by Bibam who was absolutely wonderful, his level of hospitality was excellent. When he heard us booking a taxi he offered hotel vehicle complementary due to our long stay in a suite. He was everything I felt the hotel was lacking for our stay.
Overall there just seems to be a friendliness level of hospitality missing from the hotel. Check out was the first time we received a truly warm welcome which was a shame.
This is the most we have paid for a stay in Dubai and feel the amenities in the hotel match up however I felt we had received better hospitality at other hotels.
Dear M. Aimee,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
Moreover, we are glad you enjoyed the beauty of our pool area.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Kindest Regards,
Guest Relations Team
We had an amazing stay at this hotel! The pool area was the highlight. A special shout-out to Musa from the pool team for his outstanding service. He was always attentive, friendly, and went above and beyond to ensure a great experience. Highly recommend this place for a relaxing getaway!
Dear Valuable Guest,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Rixos Premium Dubai hotel and are delighted to read that we were able to match your expectations.
Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Best Regards,
Guest Relations Team
