I made a booking through Expedia at this hotel and was pleasantly surprised to see that free breakfast and internet was included in the pretty reasonable rate.
However, when I went to check in, I was told that breakfast was not included. Because I had made the booking on the road, I'd not printed my confirmation email. They actually made me go to my laptop, save a PDF version of the confirmation on to a memory stick to give to them. Then they conceded that yes, it was included.
THEN they informed me that "free wi-fi" actually meant one hour free per day. Normally I would not bother to argue, but I didn't have much else on that day so I decided to make it my objective to get my promised free wi-fi. I argued with the hotel manager for a good 30 minutes about it - I've never come across someone so stubborn!
I spoke to Expedia who were very helpful, (and agreed with me BTW) but they were not able to get in touch with the hotel as they were conveniently not answering their phones. In the end, my wi-fi stayed mysteriously connected.
Anyway, I really enjoyed my stay, it was a great room, clean, quiet and very good value (even WITHOUT the free stuff!) The customer service though in general was absolutely atrocious. (eg. they don't supply water in the gym "because the guests drink it all!") Actually I would stay there again, (and probably will for the right rate), but if you are considering it, make sure you have everything printed in black and white! Oh, and don't bother emailing them as, needless to say, they don't check emails.
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- Also Known As:
- Grand Midwest Media City Hotel Dubai