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Reviewed 19 October 2021 via mobile

John and his co-captain were amazing hosts. Would definitely recommend going out on the SeaWave. Lovely tour around the marina finishing off with a swim around the marina. We got to drive the boat. A fab time had by all on board.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Emblem38
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm, responded to this reviewResponded 20 October 2021

Dear Emblem38,

Thank you very much for writing your review on TripAdvisor.

I am honored that you chose to visit Atlantis, The Palm and it is truly delightful to know how wonderful your experience was.

Your compliments are highly valued and will be shared with the team.

We look forward to welcoming you back again soon.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 19 October 2021

Staff outstanding special mention to Don at the imperial club lounge nothing too much trouble. Only 4 Stars as we booked an imperial club room I emailed hotel beforehand we had a Juliette balcony on arrival the picture on the website showed a full balcony you can sit out on ( imperial club room) we used the messaging service to try and get our room changed despite several messages this was not resolved they did say they would try and move us but never came back even with a no.
For a hotel of this standard really not acceptable indeed even the email I had before we visited didn’t acknowledge fully what I had addressed in my email.

Hotel very dated rooms I need of a update .

Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank holiday012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm, responded to this reviewResponded 20 October 2021

Dear holiday012,

Thank you for sharing your feedback on TripAdvisor.

While we are pleased to read your positive comments, we are saddened to know that we were not able to fully meet your expectations. All are rooms at the resort do have balconies, some standing while the other with seating arrangement, Our front office team do try their very best to ensure special request are met, however are still subject to availability, Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action.

Thank you once again and we look forward to welcoming you back at Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm"

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Reviewed 19 October 2021

Exceptional hotel! Kudos to the team for a memorable experience. Extravagant buffets, over the top room services. Jus the check in and check outs were slow due to high rush. Rest is just perfect, a must visit place if you’re in Dubai!

Date of stay: March 2021
Trip type: Travelled with friends
1  Thank ipunitagrawal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm, responded to this reviewResponded 20 October 2021

Dear ipunitagrawal,

Thank you for taking the time to write about your experience with us on TripAdvisor.

We are delighted that you had enjoyed your visit at Atlantis, The Palm. Moreover, you can be assured that we have shared your comments with the team to continually improve our products and services in order to consistently meet the expectations of our guests.

Thank you once again and we look forward to welcoming you back at Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 19 October 2021 via mobile

The Atlantis exceeded our expectations in every way. We had not expected such a large hotel to be so well run and accommodating. We took the half-board package (AED225 per adult, half price for kids, additional charges for the steakhouse and Nobu) and was pleasantly surprised by the choice of restaurants. Bread street (nice bar) and Nobu were particularly good.

Some tips for families:
- The water park is free for guests and very conveniently situated. It took us under 10 minutes from our room in the East Tower right into the water park. Hotel guests are issued wrist bands that can be used to charge any purchases to your room if you let the hotel place a AED500 hold on your credit card - well worth the convenience. From the hotel entrance to the park, it is less than 5 minutes walk to Splashers Island (kids water play area), where there’s plenty of loungers to put your bags on and a towel station (free for guests). You can use the area as a base while wandering around. You will need water shoes or slippers because the ground can get very hot - there are places to leave your shoes and hats at the entrance of the rides.
- The desert tour is worth going on. It is AED2000 for 4 persons. You leave around 3pm and get back around 9pm. You can walk barefoot on the sand dunes and at the camp and there’s no need to be too covered up since it will be around sunset when you arrive.
- The gold souk in the old town is not worth the visit unless you want to buy something. It is basically a single street with normal gold shops. The kids were very bored and very hot.
- the Wavehouse bowling alley and small arcade was a hit with the kids and a good way to amuse them before bedtime after long day out. You can call guest services to book the bowling lanes in advance.
- if you’re in a rush to get breakfast done, don’t have it at the steakhouse. It’s a much classier experience than the buffet breakfast at kaleidoscope but you do have to wait for at least half hour to be served your food.

An excellent 7 nights at the hotel. I usually have comments on any downsides to a vacation or hotel but I genuinely cannot find one in this case. 5 stars, Atlantis!

Date of stay: October 2021
Trip type: Travelled with family
2  Thank MemeWolf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm, responded to this reviewResponded 19 October 2021

Dear MemeWolf,

Thank you for your review on TripAdvisor.

Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. I am delighted to pass this on to all colleagues, as we all strive to make our guests’ stay as special as yours.

Once again, we thank you for your kind feedback and we look forward to welcoming you back at Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm

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Reviewed 18 October 2021 via mobile

We had a fantastic stay and it's an amazing experience. Considering the size of resort, service levels are high. The entire team with whom we interacted were kind, informative and professional. Look and feeI of the property is fresh and crisp. I have stayed in some of the best hotels around the world but would remember Atlantis for a very long time for its hospitality. Guess this is what makes the difference.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Scenic03286265543
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ATP GuestRelations, Guest Services / Front Office at Atlantis The Palm, responded to this reviewResponded 19 October 2021

Dear Scenic03286265543,

Thank you for your positive review on TripAdvisor.

It is always a great pleasure to read feedback such as yours. We are very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.

We are certain that the whole team looks forward to having the opportunity to welcome you back here at Atlantis, The Palm.

Best regards,

Guest Relations Team, Atlantis, The Palm

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