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Review of Atlantis, The Palm

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Atlantis, The Palm
Ranked #120 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed 3 August 2012

My husband (boyfriend at the time) surprised me with a trip to Dubai for my 30th Birthday. This place was absolutely stunning. I have to admit, I did not want to return home. The food was great and service impeccable. The club was also better than I expected. This was a very pricy trip but in my opinion it was definitely worth the price.

  • Stayed: November 2011, travelled as a couple
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2  Thank Yanique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11,976 - 11,980 of 17,952 reviews

Reviewed 3 August 2012

My problem with Atlantis is again it's front desk. After coming back for the third time this summer they are still the same. No personal value service is there. People waiting for long time and they offer rooms based on mood...etc. During my visit I did not feel any special service is there. Moreover, they charge money for everything even the kids club! The prices of swimming Dolphins is exaggerated. Food as well, in resturants, room service, and acquaventure. I come back here because my children likes acquaventure. Rather than that I will never come back. The loung that they offer for check--out guests is poor in service. The drinks that they offer are cold and if you ask for hot ones they will ask you to order from the room service! The internet in the lounge is chargable? They only thing that was really nice in the loung was the shower. Rather than thatnothing else. This place has a touristy feelings with normal rooms, luxury lobby area and nice aquaruim.

Room Tip: Rooms in West wing are farer from resturants and acquaventure
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  • Stayed: July 2012, travelled with family
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1  Thank q8wara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

Atlantis was great!really njoyed our stay! Wish it cud have been longer! Was glad it was away from central dubai! A world on its own truly amzng!water park was great!swimming wth the dolphins is a must!!

  • Stayed: February 2012
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3  Thank sadiyyahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

I know - Its a VEGAS style RESORT hotel...with unique features and a water park...Yes, thats why we went, but I can honestly state I have never been so under impressed by anything - The rooms are smelly and dank, nylon carpets, tacky features - we had to be moved due to the smell of smike and stains on our bed covers.
Scags in the carpet - just a little tardy. Their saving grace is the uniquness - and a water park, which in itself was not fantastic? Leap of faith was the only thrill - rest were just rows of dark tunnels???
We had food in SharkBites - this did not start well. Wait time (we were the only ones in there - early) was 40 mins - for a burger? The lemonade tasted of strong chemicals and my Niece and Husband needed to spit it out, these things happen - we were OK at this stage - THEN they replaced and it happened again - my Niece went back again and they ARGUED WITH HER - for quite a long time stating it was not chemical or wrong- my goodness - you could even smell it - it was cleaning chemical of some discript - my niece had to stand her ground - the staff insisted it was OK and they had tried it - this really upset my niece.
The veggie burger was disgusting - swimming in dirty dark fat - go for the chicken burger - its much nicer.
So - our visit will not be repeated..thats for sure - shame!

  • Stayed: July 2012, travelled with family
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1  Thank BURFORDLOVERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

just spent a week here with my 15 year old son in a deluxe room on half board.the room was spactious and the bathroom very nice with rainfall shower. beds were plenty big enough. flat screen tv. just felt it lacked a little character and arabian feel. tv pictures were freezing every few minutes on every channel which was annoying. water park was fine it a little boring on the rides front, and the £8 charge for a locker every day grated a bit(at least as a hotel guest we didnt pay for towels like everyone else). half board seemed a good idea as prices in a remotely located 5 star hotel are always going to be ott. however it made us feel like second class citizens with a much reduced menu in each place with ridiculous supplements for certain dishes ( extra £10 for lasagne in the italian!!) The hb vouchers were for a starter , main and desert but the resticted choices didnt go together- club sandwich as a starter followed by steak main in the french restaurant? pool service was hit and miss on 1 day only did we get cooled towels and an ice lolly. the other days nothing. having visited numerous jumeriah beach hotels service here does not compare and we were not left feeling looked after or special at all which at this price level i expect. very business hotel with lots of day visitors walking around the hotel all day, making it feel like the large vegas hotels.the buffet restaurants are set up for volume and the daily free for all at breakfast and dinner, although bearable, are not of the food quality or ambience expected of a 5 star. ( lots of cold food and luke warm coffee)

Room Tip: if staying here a trip to the supermarket on the walk to pick up cans of soda at 30p each. then take...
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  • Stayed: July 2012, travelled with family
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2  Thank mndTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#74 Spa Hotel in Dubai
#106 Luxury Hotel in Dubai
Price Range: ₹ 17,609 - ₹ 72,558 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Official Description (provided by the hotel):
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity. From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai

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