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“Great Location”
Review of Jeddah Hilton

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Jeddah Hilton
Ranked #4 of 175 Hotels in Jeddah
Certificate of Excellence
Reviewed 8 May 2012

I stayed for the one night in March whilst on business in Jeddah. It was a Friday night and a couple of the restaurants are closed every Friday. Despite this, I was pleased with my stay and would stay at this hotel should I return to Jeddah in the future.
The room was large as was the bathroom and the breakfast buffet was excellent as one should expect from an hotel of this calibre.
Conveniently located on the corniche I found no fault with the hotel.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
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Thank JGLKI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeddahHiltonAdmin, General Manager at Jeddah Hilton, responded to this reviewResponded 10 May 2012

Thank you very much for the complements, comments like this makes me proud as a GM of this hotel.
Should your future travel bring you back to Jeddah, please do not hesitate to contact my office directly.

Sincerely,

Axel Hauser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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546 - 550 of 858 reviews

Reviewed 6 May 2012

Stayed here for a week for a business trip. I know when I was preparing, as a female professional, I had a lot of questions and confusion about what I could and couldn't do, what the rules were, etc. So hopefully this will clear some of that up as well.

Reception/lobby - The lobby area feels huge, and a little stark. There's lots of places to sit (and wait for people, for example), but they are marble benches, so not comfy sofas that you could really relax on. Check-in was super easy, they had our reservations and accessed them easily. Everyone at check in spoke English. Check out was also easy and quick. They were able, for example, to break out the room, business center, and restaurant bills. The lobby also has a coffee shop, but beware, it is expensive! For 2 American coffees, a glass of milk and 2 small bottles of fizzy water, it was about $25. It's open 24 hours. There is also a downstairs lobby with a couple of restaurants and a shop - it's elegant, and the whole hotel, grounds, restaurants, etc. remind me a little of a Vegas casino hotel. You do NOT have to wear an abaya in the hotel, although most women do (either they wear them anyhow, or if they are western, they are wearing them because to go outside the hotel they have to wear them so being in the lobby they are either on their way in or out, hence wearing them).

Concierge - there is a concierge station in the lobby, and I have to give this at best mixed reviews. Many - most - of the folks working there didn't really understand English and gave wrong information. The people in the room service phone and the front desk spoke better English. There are many people who don't speak Arabic (or English) natively, but do use English as a lingua franca, so this is important. I could have switched to German, Spanish or French, but that wouldn't have helped either. A couple of them were really great, finding out challenging and excellent information for me. The one thing that I wasn't happy with was, they push you toward the Budget rent-a-car also in the lobby, there is no hotel car to hire (by this I mean something that the hotel connects with, so you aren't taking a taxi as they pull up, you pay a little more, but not the same rates as the Budget folks). Budget charges 100 riyals per hour or to drop off/pick up (each time) to go to al-Balad and the souks (al-Adel and Badu) there. (Note - if you do this, stay strong! You do NOT need a driver to accompany you, especially at the rate of 100/hr - they will try to convince you that you do, but really you don't, and it would be awkward anyhow, not to mention expensive.) But they also wanted 60 for a 10-minute drive away which was kind of a ripoff. One of the concierges did come through for us on that one, with a private friend.

Room - All of the rooms are on the diagonal - what I've been thinking is Saudi feng shui, as I saw this in Riyadh in a different hotel chain as well - but I like it. It affords more privacy than the standard way. Your entrance is more private, and your little outdoor balcony (table, 2 chairs, even on the 8th floor!) is also very private this way. My room was quite large. There was a sofa, a chair with ottoman, and a table. The bed and pillows were firm, and super comfortable. Probably the most comfortable bed I have EVER been in. I didn't want to leave it! I had a king size and there was plenty of space, plenty of pillows. You control your own air-con, and mine was constantly going because it was never as cold as I wanted it to be. They leave you the newspaper on your door in the morning in your chosen language. My room had views of the water and the Corniche, including some of the fantastic sculptures there. The one odd thing was the closet - the hanging clothes rod was from back to front, rather than side to side, so you couldn't see all your clothes at once, everything was in front of behind everything else. The rest of it, the shelves, were fine and there was this enormous safe in the closet as well. Great safe! There were lots of hangers, so no worries there. The plugs were sort of strange. The one right by my desk didn't work, it was blocked or something, so I had to charge my things on the floor then use them on battery. The plug by the windows only worked if the lights on that side of the room were on. It wasn't horrible, just needed to be mentioned. The bathroom was really big, with a hair dryer, bidet, Crabtree and Evelyn shampoo and shower gel. The tub was low - no vaulting over the side hanging on for dear life before you slip and fall - and the shower head is a regular kind, no rainshower or hand held type, but the water was consistent in temperature and the curved-out shower curtain bar was nice as well - again affording more space. There was a nice tea area supplied with a kettle, and they give you bottled water in the bathroom every day. (So, don't use the 20-riyal Evian!). There is a minibar but don't use it, it is hideously expensive! There's a shop in the lobby that you can buy sundries much much cheaper. There is a flat panel TV with cable, there are 3-4 each of English speaking news and movies.

Restaurants - so expensive.... The Iranian one is so-so. Manhattan, the burger place, was okay. Neither was super, and both were really, really expensive. OTOH, the room service was really excellent! I ate from them a couple of times, and they got every order correct. The hammour grill was super - cooked perfectly and very tasty - and the chicken tenders were amazing. And comparatively cheap! I asked for mine with Buffalo sauce (Manhattan does buffalo) and they brought it and it tasted really, really good. Not the spiciest, but the perfect wing sauce flavor. The tenders - I think they use Panko. They are probably the best chicken tenders I've had. I was there for a meeting and we had lunches provided on some days, and the food was excellent for that.

Fitness Centers - So, ladies, this is what you want to know. There IS a place for us! The Hilton itself has a fitness center that has all kinds of everything, even indoor and outdoor pools, open 6 am until 11 pm, but that's just for men. We have a gym too - kind of. About 50m next door to the Hilton is another hotel (it's actually more luxurious, from the looks of the public spaces, but I never saw anyone actually there), and it's in that hotel that there's a women-only spa. This spa is located on the top floor, you have to ask the front desk to punch in the code so you can take the elevator to the top. It's a spa, too - it felt a little artificial and awkward to me. I don't need the fuzzy slippers, etc., I just need to work out! But what is nice is they have lockers that you program the lock for, so you can keep your things locked up and not worry about it. So when you enter, it's a true spa, and then you have to fill out a form with all your health info etc. I don't know if the men's does that, when I've just been in hotel fitness centers about all you do is sign in and out with your name and room, not fill out a pretty detailed and kinda invasive form. But whatever. So then there's a really decent gym there - there's a circuit with weights, and then there's 3 each of ellipticals and treadmills. It is very quiet - almost no one was there when I was - and smells good. I didn't see that there was the little towels or water, but there might have been. There is a pool, and this is where I spent my time. It is rectangular, but it is shallow and short - maybe 15m (?) - and there are jets all over the place in it - it's some kind of special pool - and there are these beds at the end with jets too. But it was okay, not the easiest to do laps but okay. It was also really warm - no doubt because it's under this glass bubble that the sun comes shining in. (Unfortunately, no ladies outside pool.) There was a jacuzzi, it was pretty cool as far as jacuzzis go, and also a sauna and steam which I did not use. There are showers with shampoo and body gel and toilets in various areas scattered throughout, which was kind of interesting. There were hair dryers and changing rooms. They give you towels for showering (they are big) and also this blue cloth, I guess to cover yourself, but from what I'm not sure - since this is a ladies' only area, I was fine with my bathing suit and workout wear. (I wore the abaya to go between hotels.) Unfortunately, this spa and everything in it, doesn't open until 11 am - so you can't work out and shower and start your day that way.

Location - The location is I guess a good one. It's right on the Corniche and has nice views, and doesn't seem to be far from anything (although al-Bilal is about 40 mins. away and more with bad traffic). But there isn't really anything you can walk to. You could walk up and down the Corniche and look at the artwork, or go to the water, but in the sun and heat (and in an abaya) it is really a daunting and unmotivating idea. The grounds are quite large so getting off the hotel in those circumstances is in itself a feat!

Amenities (shops, pools, grounds, beaches, etc.) - There are some shops in the lobby and then another, antiquities-style shop in the lower lobby. The latter is crazy expensive. The lobby level shops are varied. There's a sundries shop that is pretty decent. They sell cans of soda for 3 riyals (as opposed to the minibar price of 21 riyals, and the souk price of 1.5 riyals) and munchies, as well as random gifts (purses and costume jewelry made in China, books about the Saudi soccer team, Zamzam water). There's also a place to get your thobe, a wedding cake shop (where I assume you'd look at catalogues and place your order, there's no bakery as far as I could see or smell), a hair salon, and a parfumerie with lots of oils, although they don't really speak English there, so you have to do a lot of pointing. They are also expensive, although not prohibitively so, if you have nowhere else to get souvenirs. (Bottles of oil cost 50, 100, 200 - as opposed to in the souk where the same sizes were 5, 10, 20 or maybe they were 10, 20, 50 - anyhow, a lot less!) But they were nice, they gifted me a small bottle of the Jasmine scent. It is such a nice experience to go in and smell the different oils, they are really nice.

Business Center - This was a bit frustrating. I had to get the room internet (500 riyals for the week or 100 per 24 hours), but I also had to get an internet card to use the computers in the business center because I need to print out documents. Unfortunately something weird was happening with their system and I couldn't get Gmail to come up in any kind of useful manner, so I couldn't scroll down to get my documents. Eventually I was able to but it was strange, and random, how I could or couldn't. The IT guys couldn't figure it out either, and in the meantime I lost 22 of my 30 purchased minutes. They didn't charge me for the internet card for that, because of that. Also, there are different prices for color and black and white printing, but I didn't have a choice to print. B/W would have been fine with me, but they came out color - and they charged me only for the B/W. But if I had known prior, I would have just asked for B/W printing only and seen if they could have done that.

All in all - there are some bumpy spots I wouldn't expect of a Hilton. However, I was impressed by the rooms, the room service food, and the fact that there is a place for women to work out.

  • Stayed: April 2012, travelled on business
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6  Thank philsdottir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeddahHiltonAdmin, General Manager at Jeddah Hilton, responded to this reviewResponded 8 May 2012

Dear Guest,

Thank you for sharing your detailed experience during your stay with us. I am pleased that you still have overall enjoyed your stay with us. I will be delighted to share your views with my team.

I have carefully noted your comments and will make sure that it will be properly address and action.

Should travel brings back you at the Jeddah Hilton, please do not hesitate to contact my office directly.

Sincerely,

Axel Hauser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2012

The location is very good as you are facing the red sea with an easy access to the city. The rooms are big, clean and very well presented. The service is outstanding and it's really a nice place to stay while in Jeddah. The food is good with nice variety of restaurants available in the hotel and in the surrounding area.

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Toney A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeddahHiltonAdmin, General Manager at Jeddah Hilton, responded to this reviewResponded 5 May 2012

Thank you very much for the kind comments regarding your stay at the Jeddah Hilton, feedback like this makes me proud as a General Manager.

I look forward to welcome you once more at the Jeddah Hilton if ever travels bring you back here.

Sincerely,

Axel Hauser
General Manager

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Reviewed 28 April 2012

I had a week here and it was fine. Typical poor service you expect in KSA, but hotel was clean and the food good.

The views are good and the rooms a good size. I got the overall impression though that staff resented guests and did not enjoy their work. This reflects badly on the Hilton brand.

If you are booked here by your company - relax it will be OK. But if you have a choice I suggest looking elsewhere on TripAdvisor.

  • Stayed: July 2011, travelled on business
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Thank tonyb_174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeddahHiltonAdmin, General Manager at Jeddah Hilton, responded to this reviewResponded 1 May 2012

Dear Guest,

Thank you very much for sharing your experience with us which is fully noted. We greatly appreciate valuable comments made by our guest for us to constantly improve our services and guest satisfaction.

Should travel brings you back to Jeddah Hilton, please do not hesitate to contact my office to make sure that it will be a memorable one.

Sincerely,

Axel Hauser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2012

I stayed at this hotel for 6 nights during my business trip to Jeddah, but i have been accompanied by my spouse and daughter.

The hotel in nice district of Jeddah on front on Jeddah cornich but nothing near by. This hilton facilityis really huge and nicely decorated and good furnished.

The in room service is quick and the menu is having wide variety.

The tiny things that i didnt like about this hotel but makes big difference at least for me:

First, i have been located in the second floor although i am diamond memeber and i have in my file my preference of higher floors but it is not attended. Moreover, the recieptionst didnt discuss with me about the availibility or non availibilty of upgrades!

Second, being a diamond memeber, i didnt get a welcome letter niether fruit basket which i always get whenever i check in at any hilton hotel or resort.

Third, i didnt get automatic free internet access and i have to clarify it a the check out to deduct the charged amount.

i am always wondering why always five stars hotel ar e kind of ignorant to their loyal guests compared to their properties outnof the kingdome, i think it is the management ! That's why i rate this hotel as an average, but it has a potential to beat itself if its staff paid more attention to Hilton's standards.

By the way, i got an automatic survey email from the GM asking my opinion about my stay and i raised the same above points but i never gotten any feedback.

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank desert_legend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeddahHiltonAdmin, General Manager at Jeddah Hilton, responded to this reviewResponded 29 April 2012

Dear Mr. Turki,

Thank you for sharing your recent stay with us.
Indeed please accept my sincerest apologies for the inconveniences you have experienced particular upon check out. Please rest assured that I have discussed the matter with my team and necessary actions have been taken, while the refund is currently in processed.

Finally I would also like to thank you as to your encouraging feedback on the property.
In closing should your future travel ever bring you back to Jeddah, it would be my pleasure, if you could drop me a few lines in advance as it would be my pleasure to reinstate your trust towards Hilton Jeddah.

In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely,


Axel Hauser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jeddah Hilton

Address: 7909 Corniche Road, Jeddah 21362, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Jeddah
#4 Luxury Hotel in Jeddah
#5 Business Hotel in Jeddah
Price Range: ₹ 13,134 - ₹ 25,569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jeddah Hilton 5*
Number of rooms: 388
Official Description (provided by the hotel):
With event space for up to 3500 delegates, Jeddah Hilton is one of the city's largest hotel conference centers. Set along the Corniche and overlooking the Red Sea, this Jeddah hotel offers stunning views and a convenient location within easy reach of the airport, city center and the Holy City of Makkah. Expect an elegant ambiance the moment you step into the spacious lobby, adorned with waterfalls and fountains. The 388-room Jeddah Hilton Hotel boasts a range of accommodations from comfortable Guest Rooms, Executive Rooms, and spacious Suites with a variety of floor plans and views available. Extensive amenities include a shopping arcade, top-floor Executive Lounge with panoramic sea views and five restaurants serving the finest Persian and international cuisines. Take a stroll through the tropical garden, relax with a shiatsu massage at Hilton Fitness, or enjoy a swim in the indoor or outdoor pool after a game of squash or tennis. Customer service is paramount at Jeddah Hilton Hotel and our dedicated staff is available around the clock for all your needs. ... more   less 
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Also Known As:
Hilton International Jeddah
Hilton Jeddah
Jeddah Hilton Hotel

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