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Reviews (715)
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All reviewsfrench colonial styleorganic gardenla belle epoquetuk tukmain buildingbeautiful propertyin towncolonial feelturn down servicehuge bathroomfour poster bedlush gardensbeautiful poolrooms are spaciousoverlooking the gardenthe general managereach evening
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103 - 108 of 715 reviews
Reviewed 7 August 2017

This was a great hotel! the place is super charming, rooms are large, pretty and clean. The grounds are so well taken care of, beautiful grounds and pool. Service was really great as well!! I had one of the best breakfast of the trip here. Loved it!
Thank you Luang Say for a great stay!

Room Tip: All rooms were the same
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Monica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 10 August 2017

Dear Monica, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your lovely feedback about property and services on TripAdvisor. This is motivate my team to strive for more perfection.
Thank you again and we look forward to welcoming you again soon.

Kind Regards,
Francis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

This visit was our second so we knew how good the Luang Say is and it did not disappoint.(too much)
We had 3 nights in one of the Explorateur suites which are excellent. The decor and furniture is beautiful and a sit on the balcony is a treat.
Breakfast is tasty and the service is exemplary.

Unfortunately the hotel is next to a busy road so the pool area is affected, it woul have been good to know that they are constructing a restaurant beside the pool but it was as discreet as possible!
Secondly, the manager organised our transfer to Vang Vieng and I am thankful for this as I got exactly what I wanted. However, on talking to the owner/driver of the vehicle I found that I had paid 50% more than the driver charged. Now I know that everyone has to make a profit but I just feel a tinge of sourness. I would prefer to have seen the driver get paid more!

Lastly, the Residence is a great hotel for Luang Prabang and a big thank you to all the staff.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
7  Thank big a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 August 2017

Dear big a, It was a great pleasure having you stayed with us again recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor.
Thank you for your lovely comments on our decor and furniture of the property, and for the breakfast service and staffs, I will share these comments with my team, which will motivate them to continue to strive for more perfection.
My Sincere Apology for the work going on and for the discreet noise beside the pool during your stay, i have addressed this issues already and it will be resolve at the earliest.
Thank you also for mentioning us about your transfer to Vang Vieng, i have investigated it further and have mentioned this issue to our Travel Agents who work with us to handle this and to fix these issue at the soonest.
Thank you again and we look forward to welcoming you back again soon.

Kind Regards
Francis.
Hotel Manager.

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Reviewed 26 July 2017

This hotel is absolutely beautiful- rooms are very large and luxurious, with colonial style decor and beautiful bathrooms. Fresh fruit and lovely bathroom products are wonderful touches, as well as the little gift left by housekeeping each evening. Beautiful gardens and charming, kind, thoughtful staff. World class hotel.

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Parisava26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 28 July 2017

Dear Parisava26, Thank you so much for spending your quality time to provide us with your valuable feedback on TripAdvisor.
It's a great pleasure to know that you had a enjoyable time with us. Thank you for your kind note on our beautiful property, services and kind and thoughtful staffs. Your positive thoughts have been shared with the entire team, which will motivate them to strive for more.
Thank you again and We look forward to your next visit to Luang Prabang soon.

Kind Regards
Francis
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

Absolutely fabulous, very welcoming, kind and caring staff, food was great, very large and spacious room, pool was a great place to unwind as well as the great bar area, airport pickup & drop off was on time & very good value. We can't recommend it enough! 10 out of 10.

Room Tip: Every room is very spacious, if you don't want a room above the main entrance, there are other area's away from the main building.
  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ATWett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 28 July 2017

Dear ATWett, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your lovely feedback on our spacious rooms, Kind and caring staffs and service facilities.
We are looking forward to welcoming you again in not too distant future.

Kind Regards,
Francis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017

This was my second visit to the Luang Say Residence. This time, I brought my family (husband, 2 children aged 3 and 6, and parents - 2 seniors). We got three rooms. This may be my favorite hotel in the world. The customized, personal service is impeccable.

Staying at the Luang Say Residence is like staying at home with a family. We had a package the provided free children's meals for our kids so long as an adult also ate with them. We looked forward to breakfast every morning. The room was well appointed and large. The wifi was strong enough for both kids to stream netflix (peppa pig) simultaneously on their Kindles.

Luang Prabang is one of the nicest and most beautiful cities to visit, but the reason I'll go back is to stay at the Luang Say Residence. It's like staying in a home with close family that care deeply for you and your happiness.

Room Tip: Every room is magnificent. The rooms are large enough for an extra bed if you need to stay 3 to a room.
  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vidhya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 10 July 2017

Dear Vidhya R, Many Thanks for the post! We are very pleased to have you stay with us at The Luang Say Residence again and this time with your family.
It is truly encouraging to know that staying at The Luang Say is like staying at home. Also, Thank you for your positive comments on our caring services provided by my team, your compliments will be shared with the team which will encourage them to strive for more.
Thank you again and we hope to seeing you again soon for an even better experience.

Kind Regards,
Francis
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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