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“Amazing stay, easily the best place to stay in Luang Prabang!”

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The Luang Say Residence
Ranked #1 of 68 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 12 August 2017

Our 4-night stay at the Luang Say was brilliant in every way. This is truly a luxurious property with well maintained rooms and grounds, but what makes it even special is the attention management and staff pay to make sure their guests are well looked after.

Rooms are spacious and ours had a small balcony as well with seating for afternoon tea. The hotel organises daily activities that are a great way to get an insight into the local culture, cooking, markets, etc. without the hassle of planning it out! One morning they evening organised a visit to the main street for Tak Bat (though they should do a better job of warning guests to not be intrusive like the many tourists who only want a good picture). The breakfast was easily the best we have had in a long time, served in a lovely spacious dining hall with additional lovely seating in the verandah outside. Lunches and dinners were equally delicious, we never regretted eating in. They also provide complimentary drop off and pick up to the town area which was great, as well as valuable suggestions on places to visit and eat. Look out for their 2-night/3-night offers - ours came with so many complimentary stuff thrown in we couldn't even use most of it during our stay! :) We can't wait to visit Luang Prabang again and stay at this wonderful place!

Room Tip: All rooms are great, so unless you have specific preferences just stick to the basic rooms
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  • Stayed: February 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Chetan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 16 August 2017

Dear Chetan M, It was a great pleasure having you stayed with us recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor.
Thank you so much for your positive comments on our property, service and staff, which makes the difference.
Thank you and we are Looking forward to welcoming you back soon.

Kind Regards
Francis.

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Reviews (592)
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10 - 14 of 592 reviews

Reviewed 7 August 2017

This was a great hotel! the place is super charming, rooms are large, pretty and clean. The grounds are so well taken care of, beautiful grounds and pool. Service was really great as well!! I had one of the best breakfast of the trip here. Loved it!
Thank you Luang Say for a great stay!

Room Tip: All rooms were the same
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  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Monica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 10 August 2017

Dear Monica, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your lovely feedback about property and services on TripAdvisor. This is motivate my team to strive for more perfection.
Thank you again and we look forward to welcoming you again soon.

Kind Regards,
Francis.

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Reviewed 30 July 2017

This visit was our second so we knew how good the Luang Say is and it did not disappoint.(too much)
We had 3 nights in one of the Explorateur suites which are excellent. The decor and furniture is beautiful and a sit on the balcony is a treat.
Breakfast is tasty and the service is exemplary.

Unfortunately the hotel is next to a busy road so the pool area is affected, it woul have been good to know that they are constructing a restaurant beside the pool but it was as discreet as possible!
Secondly, the manager organised our transfer to Vang Vieng and I am thankful for this as I got exactly what I wanted. However, on talking to the owner/driver of the vehicle I found that I had paid 50% more than the driver charged. Now I know that everyone has to make a profit but I just feel a tinge of sourness. I would prefer to have seen the driver get paid more!

Lastly, the Residence is a great hotel for Luang Prabang and a big thank you to all the staff.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
6  Thank big a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 August 2017

Dear big a, It was a great pleasure having you stayed with us again recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor.
Thank you for your lovely comments on our decor and furniture of the property, and for the breakfast service and staffs, I will share these comments with my team, which will motivate them to continue to strive for more perfection.
My Sincere Apology for the work going on and for the discreet noise beside the pool during your stay, i have addressed this issues already and it will be resolve at the earliest.
Thank you also for mentioning us about your transfer to Vang Vieng, i have investigated it further and have mentioned this issue to our Travel Agents who work with us to handle this and to fix these issue at the soonest.
Thank you again and we look forward to welcoming you back again soon.

Kind Regards
Francis.
Hotel Manager.

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Reviewed 26 July 2017

This hotel is absolutely beautiful- rooms are very large and luxurious, with colonial style decor and beautiful bathrooms. Fresh fruit and lovely bathroom products are wonderful touches, as well as the little gift left by housekeeping each evening. Beautiful gardens and charming, kind, thoughtful staff. World class hotel.

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Parisava26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 28 July 2017

Dear Parisava26, Thank you so much for spending your quality time to provide us with your valuable feedback on TripAdvisor.
It's a great pleasure to know that you had a enjoyable time with us. Thank you for your kind note on our beautiful property, services and kind and thoughtful staffs. Your positive thoughts have been shared with the entire team, which will motivate them to strive for more.
Thank you again and We look forward to your next visit to Luang Prabang soon.

Kind Regards
Francis
Hotel Manager.

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Reviewed 13 July 2017

Absolutely fabulous, very welcoming, kind and caring staff, food was great, very large and spacious room, pool was a great place to unwind as well as the great bar area, airport pickup & drop off was on time & very good value. We can't recommend it enough! 10 out of 10.

Room Tip: Every room is very spacious, if you don't want a room above the main entrance, there are other a...
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ATWett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 28 July 2017

Dear ATWett, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your lovely feedback on our spacious rooms, Kind and caring staffs and service facilities.
We are looking forward to welcoming you again in not too distant future.

Kind Regards,
Francis.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
Price Range: ₹ 19,598 - ₹ 28,523 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Official Description (provided by the hotel):
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 
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Also Known As:
The Luang Say Residence Hotel Luang Prabang

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