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All reviewsfrench colonial styleorganic gardenla belle epoquemain buildingtuk tukbeautiful propertyin towncolonial feelturn down servicehuge bathroomfour poster bedlush gardensbeautiful poolrooms are spaciousoverlooking the gardenthe general managereach evening
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Reviewed 30 June 2017

This is a beautiful property with lovely rooms, about 5 minutes away from Luang Prabang town.
The highlights of the hotel are:
- Friendly staff
- Shuttles to and from town: Although the hotel advertises a nightly shuttle that runs once an hour, we found they were usually willing to drive us to and from town whenever we wanted to go. This could be because it was low season.
- Excellent food and cocktails. We only ate breakfast but it was delicious. The charming bar served excellent cocktails. They are very expensive for the area (2-3x the price) but worth it to get a high quality drink.
- Comfortable rooms with nice amenities.
- Overall great value for the price.

There were only a couple drawbacks to our stay. First, the pool was under repair. The staff did take us to a very nice pool at another hotel whenever we wanted to, though, so this was a minor inconvenience, but not the end of the world.
Next, the location is not great. It's nice that they provide shuttle service to town, but being walking distance would certainly be more convenient. Finally, the A/C took a long time to cool down the room, and the rooms got VERY hot. They did get cool enough, but we had to be patient.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Christine5376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 July 2017

Dear Christine5376, It was a great pleasure having you stayed with us recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor.
We are glad to hear that you enjoyed our beautiful property, good service and friendly staffs, which will motivate us to continue to strive for more perfection.
We apologize for the pool being closed for urgent maintenance during your stay, also your Air-condition in your room not cooling fast, we have taken note and have fixed these issues already.
Thank you and we are Looking forward to welcoming you back soon.

Kind Regards
Francis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2017

We had a wonderful stay at the Luang Say Residence. The rooms were large and beautiful. The beds were were very comfortable. Staff were very attentive and helpful. They arranged the transport and the days trips for us, with no hassle. Food was good though more expensive then what you will get in town. But lots of food were made in-house, including the yoghurt and jams, which was delightful. We stayed through the Family package and my son was delighted to be able to eat whatever he wished from the Kids menu throughout the stay at no extra charge. The hotel is about 5 mins drive away from Luang Prabang town. While Luang Prabang town is great for walking, the area around the hotel is not that interesting. The other let-down was that the pool was under renovation during our stay though the hotel had arranged for us to swim at a pool in another hotel. Overall, it was a lovely hotel and service was top-notch.

  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank ALShen2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 July 2017

Dear ALShen2017, Many thanks for sharing your positive feedback following your recent stay with us at The Luang Say Residence. we are happy to hear that you had a wonderful stay with us.
Also,Thank you also for your kind note in regards to our pool closed for maintenance, as it was very urgent, we had to make this decision, which has been completed now.
Thank you again and we look forward to welcoming you again to Luang Prabang soon.

Kind Regards,
Francis Fernandes
Hotel Manager.

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Reviewed 30 May 2017 via mobile

Definitely worth a SL hotel. hotel is realy nice and has the old colonial feeling eventough the hotel is only 8 years old. We visited LP with our 3 kids. The hotel people were adorable with them. Always smiling and helpfull. Dinner and breakfast was delicious. the swimmingpool is realy beautiful and again the personnel was amazing to us and the children. Fantastic stay and certainly to recommend!

Stayed: May 2017, travelled with family
2  Thank luxury08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 June 2017

Dear Luxury08, Thank you for spending your quality time to provide your valuable feedback about The Luang Say Residence.
It gives me great pleasure to see that you and your family enjoyed your time with us. Thank you for your lovely comments on our helpful staffs. Your positive thoughts have been shared with the entire team.
We look forward to your next visit to Luang Prabang soon.

Kind Regards
Francis

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Reviewed 29 May 2017 via mobile

Stayed at the Luang Say Residence over New Year 2017 with my Partner. The breakfast was one of the highlights of our stay; it was the best that we have eaten in Luang Prabang. Definitely recommend the egg omelette, pho Noodles and roasted potatoes!

The Service was also another highlight for us - it was extremely professional and intuitive, without being intrusive. It was also consistent across the team. During checkout time, the butlers were waiting outside our door to receive our luggage (we did not call for one, but had planned to do so). And even though we were rushing and had crossed the checkout time, the butlers did not call or hurry us. We were so pleasantly surprised to see them when we opened the door. We really appreciated these little gestures that made our stay comfortable.

Room: comfortable, colonial design. I slept like a baby on the bed. :-)

We also attended the New Year Eves Gala where there were traditional performances and a baci ceremony - cocktails and canapés were served and the food was good.

There were also a few bunnies in the residence; unfortunately some of them were injured - hope they are all recovered and well now.

We also stayed at The Sofitel during this trip (which was also pleasant); and had also went to check out a few other accommodations for lunch / dinner - but for us, Luang Say would be our top choice if we ever plan to visit LP again!

Stayed: January 2017, travelled as a couple
1  Thank yannyp2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 1 June 2017

Dear Yannyp2015, Thank you for choosing Luang Say Residence and for sharing your feedback on Trip Advisor.
I am delighted that you loved your stay with us. It is wonderful to hear that you were very impressed with our Breakfast and Services from staffs, i will share it with them, which will encourage them to strive for more.
Thank you and we look forward to welcoming you again soon.

Best Regards,
Francis
Hotel Manager.

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Reviewed 8 May 2017

This is a beautiful hotel situated about 10minutes from the centre of town. It is made up of french style houses with 4 bedrooms in each house. The garden is beautiful and the pool a great place to cool off, it was 38 degrees while we were there. The staff are very pleasant and happy to help arrange trips, dinner reservations etc. There are lots of bikes available to use and these are a great way to see Luang Prabang. There is an elegant but relaxed restaurant and bar with delicious food and fun drinks. I would be happy to stay here again. For those looking for a spa and gym they are in the process of building these.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Belinda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 31 May 2017

Thank you Belinda H for the post! Highly appreciate it.
Thank you also for your lovely comments on our property staffs and services. Yes, we are in the process of Spa, which will be ready by October 2017.
Thank you and looking forward to seeing you again soon.
Best Regards
Francis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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