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“Great experience. Colonial splendor.”

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The Luang Say Residence
Ranked #2 of 71 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 19 July 2012

As a special present to ourselves we decided to stay at the Luang Say. Everything about our stay was wonderful.
Each room was like a suite and the pool was spectacular. We had dinner at the resturant the day we arrived because we were exhausted from traveling and had such a good experience we had our final dinner in Luang Prabang there also. It is located away from the city center but close enough to bike to everything.

  • Stayed: March 2012
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Thank napman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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374 - 378 of 616 reviews

Reviewed 11 July 2012 via mobile

This was one of the most beautiful hotels we have stayed at, in terms of personal customer service, attention to detail and gorgeous rooms and pool. Travelling with husband and 2 children- 9 and 11, we were greeted with a beautiful birthday cake for my son, who turned 11 on the day we arrived. Brilliant breakfast, who needs a buffet when you can have personal, made to order eggs Benedict? Pool service fantastic - towels available immediately. Shuttle service excellent - happy hour with superb cocktails. A wonderful 5 day stay- thanks so much.

  • Stayed: July 2012
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1  Thank bobby1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

We spent 20 days in Southeast Asia and the was the most accommodating and genuine staff we experienced. We were sad to say goodbye after only two nights. The setting of the gardens, pool and buildings of guest rooms provides an oasis in the beautiful town of Luang Prabang. Our room was very large with a porch and well appointed bath. Housekeeping was immaculate. Pick up at the airport with chilled water and a chilled face cloth was a great way to cool off. The hotel has free bikes and this is the way to see the town. It is just 10 to 15 minutes by bike to the sites of town. Breakfast pastries and fruits were fresh. I am an eggs benedict connoisseur and these are the best I have ever had.

  • Stayed: June 2012, travelled as a couple
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Thank denalitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

We had the chance to stay at the Luang Say Residence Hotel during our first time trip to Laos.

The Luang Say Residence is a great hotel in general, with attention to detail and great service.

The Breakfast was delicious, please do try the Eggs Benedict ! It was the first time of my life i have ever tasted these kind of eggs, i promised myself to try another breakfast style but couldn't resist so i did order them twice on my stay !

The room and bathroom was large and equipped with complete set of manenities.

Internet connection was very fast for this kind of poor country.

This is a wonderful 5 stars service hotel and please do try the Lao Tasting Menu that is recommended in the La Belle Epoque Restaurant of the Luang Say Hotel, you can get a full taste of many local specialties while just staying in the hotel.

Even if the hotel is located a little outside the main city, please do request the free shuttle service provided, they will drop you right in the middle of the town near the night market !

Room Tip: Higher Floors have a more beautiful view
See more room tips
  • Stayed: May 2012, travelled as a couple
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Thank BKongkaew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2012

We stayed at Luang Say for five nights after reading some very positive reviews on trip advisor. The rooms are nice, a good size, with  good amenities, but the overall service, attention to detail and the quality of the breakfast was disappointing, certainly not what we would expect in this class of hotel. It really spoilt out overall experience at the hotel.

A few examples:

- the breakfast was a la carte, limited,  ordinary, horrible bread  with no choice, poorly cooked eggs and accompaniments 
- pressure placed on us to eat in the hotel restaraunt was unpleasant
- we did not eat at the hotel restaraunt as it was very expensive and we had no interest in trying it after our breakfast experiences. There are terrific choices in town  for a fraction of the price -  see our other reviews
-provisions in the room were not replaced until they had run out. Consequently we ran out of  tissues and toilet paper. Of course you can ask for more but this is not what we expect in this class of hotel
- on a few occasions we could not find towels at the pool and had to wander around the grounds to draw this to their attention. We were not given any drinking water at the pool. Disappointing as it is a nice pool.

The are all little things, but not expected in this class and price range.
 
Luang Say is a little out of town but the hotel has a drop off service which runs to a timetable and are reasonably flexible other times. They have bikes available and there is much to see in Luandg Prabang by bike, we recommend it whenever you stay.

We would not return to ls as it was not good value for money and we think 5 stars overrates it for service and attention to detail..

  • Stayed: June 2012, travelled as a couple
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4  Thank Fitzroytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 June 2012

Dear Annajosh 92,

Thank you for having chosen The Luang Say Residence during your recent 5 nights stay in Luang Prabang. In our quest for excellence we are committed to providing you with the highest quality service and your feedback is extremely important to us, so thank you for sharing your comments with us today.

We have not had any complaints previously with regards to the quality of our breakfast, on the contrary our guests constantly praise our high food quality and the fact that we serve an “ A la carte breakfast “ which enable us to offer high quality and fresh dishes at a decent price since breakfast is included in the room price.

We are here to serve you and make your stay the most enjoyable.
It was a shame that you did not bring this comment about the breakfast to the attention of someone so that it could have been rectified right away for you to enjoy it.

Please feel free to contact me directly (gm@luangsayresidence.com) to give me further details on your overall stay as we did not get direct comments from you during your stay even though we provide our guests with a dedicated guest comment form.

Your comments will help us to improve and ensure the comfort and enjoyment of future guests is kept up to a high standard.

I am sorry that some of the amenities we offered were not to your expectations; we will look at these to see where improvement can be made.

Thank you again for your candid comments.

We all look forward to welcoming you back to The Luang Say Residence on your next trip to Luang Prabang.

Warm regards,

Rodolphe Gay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
Price Range: ₹ 12,628 - ₹ 28,061 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Official Description (provided by the hotel):
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 
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Also Known As:
The Luang Say Residence Hotel Luang Prabang

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