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All reviews close to the airport pool side rooms are clean house keeping chinese restaurant front office professional staff live music room service is food quality wonderful experience comfortable stay pakistan security services gym mr
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Reviewed 17 April 2022

We booked to stay here one night after our flight was cancelled. It did not come cheap so were expecting something special. Oh dear how wrong we were. Cheick was an utter nightmare with each of the three desks taking so long to check in those before us. When we got to the room it was dark and dingy. The Tv was not working and it took four hours, several phone calls and finally a trip to receptions to get someone round to fix it. Oh and someone's clothes were left in the ward robe.
This hotel used by airlines to house their crews so a ready made supply of corporate bookings. Maybe that is why no one cares about customer service.
I would not pay and stay here knowing how bad it is. Breakfast at least was good once you could find someone to refill the empty pots. Enough said.

Date of stay: December 2021
    • Value
    • Location
    • Service
Thank SalimM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 March 2022

Stayed for a night before my flight abroad and was somewhat bitterly disappointed - more so because these things can easily be fixed - after staying at other Ramada properties elsewhere.

Positives:

1. Location - minutes from the airport and the main travel route - Shahra-e-faisal
2. Great buffet/food in restaurant - Le T
3. Pool
4.5. Porters are good
5. Feel of a good resort, reasonably good space (but unfortunately seem to be let down by management and lack of imagination and customer focussed business sense)

Negatives:

1. Terrible housekeeping - double room with 2 pax booking had single utilities and toiletries, when complained, despite okays, no response for hours
2. No fridge or minibar in room
3 - No flat screen tvs on the wall
4. Sink tap angle is so bad that it leaks on to the floor or your shirt
5. No mosquito or insect spray, given the greenry around, had to ask for one but no response.
6. Health and Spa service is sooo bad, terrible attitude, no professional approach or understanding of basic professional massage, just smugness and cheap approach to get more money out of customers don't want to add more for now but I hope powers that be will get my point....
7. Reception is generally seems full of factionalism where one part of management or staff contradict or undermined other - usually chatting among themselves or counting cash instead of attending to customers. No professionalism, no smile, courtesy or niceness - might be different to Westerners but not so to brown skin or local folks - inferiority complex or just total unprofessionalism, not sure? Front office need a better lay out, more seating area and welcoming and professional front office management. I hope the GM and the franchise owners are reading this...
8. Bad exchange rates in house - so much difference in a bad way to outside.
9. Jacuzzi and pool need to be cleaned every two hours - had hair and rubbish in it, the guy responsible was too busy looking for tips and serving foreigners that he forgot locals and basic cleaning.
10. Cockroaches in shower, toilet and changing areas around the swimming pool, needs regular cleaning and discreet and punctual staff at all time. Also, need outside open showers in shade area for a quick wash after swim. Need to encourage family friendly atmosphere, more cleanliness and polite and on the ball management/staff for repeat or more custom.
11. Near the pool - tea, karak chai and drinks are of terrible quality and extortionately priced for what they offer. Seating needs to be slightly moved away and more loungers put in - instead of staff staring at you all the time.

Room tip: Ask for options, be clear and firm but polite
Date of stay: March 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank makk324
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Farrukh Islam, Other at Ramada Plaza by Wyndham Karachi Airport Hotel, responded to this reviewResponded 26 March 2022

Dear Mr. Mak K,

Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Karachi Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and I am saddened to hear that during your stay you had some problem about services. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Regards,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2022

A great hotel that reminds of the old glory days. Incompetent management. Great service staff. Great property with dirty windows and obstructed views.TV remotes not working and no clocks in rooms. Rates similar to what you pay in the US, but in a country with 1/10th per capita.

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank syedj519
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Farrukh Islam, Other at Ramada Plaza by Wyndham Karachi Airport Hotel, responded to this reviewResponded 21 March 2022

Dear Mr. Syed J,

Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Karachi Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and I am saddened to hear that during your stay you had some problems about services. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2022

location is good , shuttle available to airport and from airport,chinese restaurant, buffet traditional food, barbecue restaurant available. nice walking area inside hotel no need to go out. As traffic is a lot in Karachi , you may save time in traffic because of location

Date of stay: February 2022
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 380alperc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 February 2022 via mobile

Mr. Anjum specially, very generous. Mr Abbas and Mr Suhail. A good professional team. Our stay was excellent and enjoyable. I would highly recommend everyone to visit Karachi and stay at Ramada hotel . Its lovely out there. Nice swimming ‍♂️ pool and outdoor catering

Date of stay: February 2022
Trip type: Travelled with family
Thank mohammadsZ4783SD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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