I went to eat there with my boyfriend on Sunday for the first time. I stayed for a period in Italy, so I was really happy to find a place in Brasov that had the POTENTIAL to be a good Italian restaurant. The setting is really nice and the menu is quite impressing for an Italian restaurant in Romania. We ordered and were quite happy that we were going to enjoy some Italian food. BUT everything was ruined when I FOUND HAIR in my pasta. I called one of the waiters, a girl, and told her about the hair. She took the plate and went with it to her coleague and her manager to tell them. She came back with the plate after a few minutes, apologized and asked us if we want another serving of pasta. I said yes. After waiting another half an hour, I received some new paste, BUT THEY WERE POORLY MADE. After the incident with the hair and after receiving some new poorly made pasta, my appetite was lost, so I didn’t eat anymore. The waiter that came to take our plates was surprised that I didn’t eat the pasta. After telling him the reason I didn’t eat anymore, he had an improper attitude. We asked to talk with the manager. He came to our table and after telling him what happened (he ALREADY KNEW, but still asked us what happened), he apologized saying that “IT WAS JUST AN EYELASH” and offered us some Limoncelo. I have a background in Horeca and I know exactly how situations like this should be handle. The manager from the restaurant DIDN’T HANDLE THE SITUATION PROPERLY. We had a serious discussion with him. In the end, he offered us the pasta for free. If you go to eat here, CHECK YOUR FOOD FOR HAIR !!!
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