Situated about a 20 minute walk from the city centre or about 5 minutes by car. Selected this hotel as the ones we usually stay at - Hilton and Ramada - were fully booked. Don't really know where to begin with this review. At first glance the building looks modern and clean with its own handy parking spaces at the front. Inside however your are immediately struck by the complete lack of decor and rather clinical aspect to the reception area. You could quite easily mistake it for a hospital foyer. Check in was OK but no dialogue whatsoever by the person attanding us (self, wife and teenage daughter). Rooms large and clean with decent enuite facilities but furniture somewhat cheap and destined to a short life span I suspect - all veneer and completely impractical for the sink area in the bathroom. Mid-afternoon and off to the restaurant on the ground floor adjacent to the reception. Typical enormous 'Soviet-style' canteen sort of place one used to find in Romania (and still do in older premises) with rows of tables and some separate tables at the window and in the middle of the room. Large undecorated concrete pillars adorn the restaurant giving the impression of a building site. Once seated it was immediately apparent that the table cloths had never seen soap or water - filthy and most off-putting. Moving to any other table to find a cleaner one was a fruitless enterprise. The food itself was pretty dreadful and totally uninspired which matched the waiter service. Cheap enough but couldn't wait to get out of the place. Breakfast the following morning was even worse. We arrived later than most but still well within the time allocated. Tables everywhere with used breakfast dishes and the same dirty table cloths. At the buffet bar there was absolutely nothing that any of us wanted to touch finally settling for a cup of tea before a speedy departure. No. This simply won't do. In 2011 in a fairly modern and forwarding thinking Sibiu compared to other towns this was just an appalling experience other than having a decent nights sleep on fairly comfortable beds. To the owners and management I offer the following advice - clean up your act and start embracing something approaching customer service otherwise your hotel is doomed to failure. The Ramada is a far better option for similar price and the Hilton better although a touch more expensive.
- Official Description (provided by the hotel):
- Hotel Libra a 4 star hotel, 5 minutes away from the old city center, awaits its guest with 64 rooms, 15 Single, 8 Single superior, 21 Double, 18 Double superior, 1 Apartment, 1 Apartment Deluxe. All rooms have air-conditioning, Internet connection, cable TV, telephone with external connection, hair dryer, and bathroom. Build your business in our conference hall with 100 seats and enjoy relaxation in our Spa area, with sauna, fitness, and swimming pool. ... more less
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