We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (666)
Filter reviews
666 results
Traveller rating
381
162
71
35
17
Traveller type
Time of year
LanguageAll languages
More languages
381
162
71
35
17
Show reviews that mention
All reviews camara boierului english bar the executive lounge romanian restaurant great spa spa area astra museum five star hotel excellent hotel royal suite minute drive very nice experience breakfast buffet is quiet area city centre comfortable rooms business trip
Filter
Updating list...
4 - 9 of 666 reviews
Reviewed 5 weeks ago

The hotel itself and its surrounding are very nice, not in the center but close to Astra open museum and to the zoo. We spent 4 nights in the hotel. As Hilton gold members we got the top floor. The executive lounge and breakfast was OK but not as good as other Hilton in East Europe. There are two main problems in this hotel. The first is that during weekends wedding parties are taking place in the hotel. We didn’t know it in advance. The noise was terrible and we insisted on switching to another room, not heading the garden. We were upgraded to a beautiful suite, which was quiet. The second problem is the maintenance. For example, the safe was not fix, it was just a portable box. Another example: for more than 24 hours there was not hot water… first we were told that there was a general problem. Then we were told that it has been handled but something is wrong in our room… so every time before taking a shower we called maintenance…. Despite all those cons, the hotel is relatively extremely expensive, which actually results in very low value for money.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Gila_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this reviewResponded 4 weeks ago

Dear valued Guest,

Thank you for taking the time to write a detailed review about your recent stay with us.
I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Also It gives me a great pleasure to see that our location,and the upgrade were highly apreaciated.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Beautiful building, great location just off a park. The restaurant had delicious traditional food and wine. We loved our room! The balcony was a nice addition. The spa services were great! The breakfast was really good too.

Stayed: September 2018
Thank sightingsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this reviewResponded 4 weeks ago

Dear Sightingsarah,

Thak you for taking time and offer us a feedback regarding your stay here with us . It is a great pleasure to see that our Hotel, the restaurant , the room , balcony, Spa and breakfast were highly appreciated. It is our aim to offer all our best to all our Guests. Hope to see you again soon with us.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Our family had a gathering at this property ! We loved spending time in the lounge and Roxana was very helpful .loved the spa,jacuzzi , sauna and swimming pool ! We will come back and we definitely recommend it !

Stayed: September 2018
Thank Iulia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this reviewResponded 4 weeks ago

Dear Iulia G,

Thank you for reviewing your experience with us. It is a great pleasure that you gathered here at us with your family and that the Lounge and the Spa was highly appreciated. Also I shared the feedback with my colleague Roxana from the Executive Lounge and she is happy that she made your stay special. Anytime you plan to visit us again it will be our pleasure.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

We stayed for 2 nights, nice hotel but a liitle outadated, not 5 stars. It should be refurbished in general.
Very large room, good breakfast, very nice placed near Dumbrava forest. However pool smelling a lot like chlorine, small parking place with fee but you can park easily and safe near by.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GeorgeBld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2018

We spent three nights at the Hilton Sibiu during our three-week trip in July. We had booked using Hilton Honors points and were welcomed as members. We were upgraded with complimentary breakfast and executive lounge privileges during our stay. The room was comfortable and had standard Hilton amenities. Although this is an older hotel, we felt the services were fine. The evening reception in the executive lounge provides some hot and cold food options as well as coffee, tea, soda, juices, wine and beer. The lounge was not staffed, but someone came in and cleared tables and refreshed food and beverages while we were there. There was not a large crowd during our stay and at most there were 10 to 12 people using the lounge during our weekend stay. The breakfast buffet had many options and offered something for everyone. We booked this hotel as a base for day-trips into the surrounding areas and it met our needs quite well.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank linmikga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews