The hotel was nice enough. No frills however clean. The evening meal was complete chaos so I did complain to reception, the receptionist that evening didn't like that I had complained and asked me to pay my bill for the rooms there and then, I declined as it was after 9pm and the arrangement was to pay on the morning, I asked at that point for my passports and she refused to give them and then started to walk away and shut reception, I went to the waitress and explained what has happened and managed to speak to the manager on the phone who said I didn't have to pay until the morning and I should be given my passports, I found the receptionist who still refused and at first refused to speak to her boss on the phone, eventually she did speak to her boss and then slammed my passports on the counter and then shouted at me in bulgarian aggressively, it unfortunately made our stay uncomfortable
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