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“Unexpected gem”
4 of 5 bubbles Review of Hotel Kazbek

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Hotel Kazbek
Ranked #10 of 66 Hotels in Dubrovnik
Certificate of Excellence
dorset
Level Contributor
146 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Unexpected gem”
Reviewed 8 April 2012

My daughter and I stayed in the Kazbek for 5 days recently. The staff were absolutely charming and willing to do whatever they could to help us enjoy our visit.

Hotel: small and friendly. Lovely pool and terrace great for watching the sun go down. Room very comfortable. Fans and opening shutters did cause tensions with trying to work them. Instructions would be helpful.

Food: dinner was lovely. Wine list ok. Breakfast delicious and ample. Room service willing to be flexible.

Location: cross the road and you're at the waterside. A fit person could walk in easily but we preferred the taxi.

Would we come again? Definitely.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beaminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 11 April 2012
Dear beaminster,

Thank you very, very much for your lovely review and for such kind words for our hotel, food, location, staff... Please accept our apologies for the trouble you experienced with fans and shutters.

We are indeed very happy to know that you would come again and we look forward to it.

Regards from Dubrovnik,

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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337 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Walchwil, Switzerland
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 April 2012

Met all it promised. Lovely restored building. Nicely decorated rooms with all possible amentities one could think of - comfortable beds, tea/coffee facilities, good working hairdresser (very important for us women), hot hot water and so on. Warm and forthcoming personnel that went out of their way to meet all we asked for. Breakfast was surperb with fresh fruit, meats, cheese, breads and anything else one wanted. Even the restaurant food at dinner was very good and not over priced. Would recommend it over all the restaurants in the old town. Which brings me to resting the minds of those with concerns about its location. Yes it is outside the old city but its quiet, overlooks the water too and as we found out, with the help of the reception, just a 3 minute walk to a bus stop where buses go every 10 minutes to the old town. The bus ride is only 10 minutes and only costs 10 kuna one way if you buy your ticket brought at the newspaper stand. So you can park your car at the hotel and leave it there for your stay. Finding parking at the old town is impossible as far as we could see. We would recommend this hotel to anyone. Good value for money.

Room Tip: Pictures given are realistic if the rooms.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hellbraun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 11 April 2012
Dear Hellbraun,

It is such an honor to be deemed "best place to stay in Dubrovnik'.
Thank you so much for your wonderful review and for mentioning so many details about our hotel and especially our location. Just like you said: it is outside the Old City, but in a quite location and the Old City is so easily accessible.
We do look forward to welcoming you back some day soon!

Warm regards from Dubrovnik,

Pave Miloglav
Sales & Marketing Manager
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San Francisco
Level Contributor
103 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 13 December 2011

One of the top places we have stayed in our travels, and not sure if I can rave enough about it. To note, it is outside the old city, but that was fine with us. We liked the more peaceful atmosphere and it was an easy bus ride.

When you hear the story of the place and the owner, you will be even more impressed. It was so pain stakingly remodeled, with every detail taken into account that you know it was definitely more a work of love then a business.

They have the finest staff of almost anywhere, both the lobby and restaurant staff. We stayed three nights, but would have loved to have stayed four just to spend a whole day at the hotel. The pool is inviting, the restaurant with the cave atmosphere is not only visualy delightful, but the cuisine is worth a visit even if you are not staying there.

We had a room with the view of the pool. There are not rooms with harbor views, but it really is ok. It's one of those rare places that it is actually even nicer than the website. We enjoyed a night drink on their roof top which has a view of the harbor.

The breakfast...a class of its own. We had such a wonderful selection, and then, they offer to make you anything you want. It's all personal, table service.

We loved Croatia, and thought it would be a once in a life time trip, but we will go back, and definitely, we plan to come back to the Hotel Kazbek. I regret I didn't make the time to send a personal note to the owner on how wonderful his team is there and how much we enjoyed his hotel.

Room Tip: The hotel has so many great spaces, that it is the one time, the room location was less important to...
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank ViaggiatoreSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 14 December 2011
Dear ViaggiatoreSF,

Thank you so much for the wonderful review of your stay at the Kazbek hotel in May 2011 and for being so gracious to share it with all the Tripadvisor users.

I can’t tell you how much we all love receiving such amazing reviews about our guests experiences when they stay with us, it really makes us all very proud of what we do.
We can’t wait to welcome you back…

Warm regards,

Pave Miloglav
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 October 2011

This is the first time that I provided feedback on the web. Most of the time I really don't bother.
My recent stay at Kazbek, however, was so pleasant that I felt it almost my responsibility to share it with the rest of the world.
Wonderfull location, building beautifully restored...once of these unique experiences where thre reality matches the marketing/website pictures.
Moreover, the friendly and helping staff provided the cherry on the cake.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank pieter d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 31 October 2011
Dear pieter d,

You review made me very proud to be a member of the great Kazbek team.
Thank you so much for posting it.

We look forward to welcoming you back some day!

Kind regards,

Pave Miloglav
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kyiv
Level Contributor
320 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 1,022 helpful votes
Reviewed 26 October 2011

Looking for accommodation in Dubrovnik, we wanted a place outside the Old Town (we had a car), very comfortable (stayed between two busy driving days) and quiet (love boutique hotels). Kazbek seemed to fit perfectly.

BOOKING

But for our last-minute trip we succeeded to book the only remaining room (Deluxe) for no more than 1 night; the hotel was fully booked. Many other places we researched didn’t allow short-time (i.e. 1-2 nights) stay at all.

Booked directly through the hotel’s web-site and were pleasantly surprised by the special offer of 40% discount; good deal.

LOCATION

If you look for the closest possible stay to the sights and/or the beaches of Dubrovnik, Kazbek is not your top choice. The Old Town is in about 10-15 min drive away (depending on traffic). And the waterfront of the hotel is a no-swimmable small harbour with moored yachts and boats.

Kazbek is situated on the narrow one-way street. We overshot it upon arrival and, being followed by a public bus, couldn’t back up. Walked back to ask where their parking was, and a hotel’s staff member kindly offered his services to drive our car back to the hotel around the quarter of one-way streets. It was much appreciated after the long day of driving.

PARKING

For such a small hotel, there were amazingly many parking options in Kazbek, from an open air large lot in front of the hotel across the street to a private garage by its right wing. Our car was given a space in the outdoor covered garage. It was wonderful to have it not heated by the sun before the long driving next day. Parking is free of charge.

Willing to explore Dubrovnik with no need to rush back, we checked out early. Wanted to go by taxi, and were once again pleased to learn that Kazbek allows their guests’ cars to stay at their parking up to three days after check out, at no fee; must be excellent for the islands trips.

ROOM PLUS BATHROOM OF MY DREAM

Can’t tell what exactly made the room look cosy and welcoming – at first sight, it seemed to be a typically decent hotel room. But it was the room we were hesitant to leave. It appeared larger than expected based on reviews and pictures, and consisted of the room, small wardrobe room and huge bathroom. Can’t think about a single amenity I normally use that was missing there.

Also, Kazbek was one of the two out of six hotels we stayed in Croatia that offered Wi-Fi in the rooms, and it was free, and with decent speed.

The bathroom was truly the one of my dream! Very spacious (rather long than wide), it was divided into the bath and the shower areas, with ample space around the sink and a mirror wall. Impeccably clean.

Large king-size bed of a proper hardness promised perfect sleep. Sadly it wasn’t; for two reasons.

There were several windows at two opposite walls of the room, one facing the hotel courtyard and entrance and the harbour behind it, and another turned to the pool area and the city. We arrived on a very windy day, and the shutters and window frames were clattering loud all night.

ROOM SERVICE: BE CAREFUL WHAT YOU ORDER!

Another reason was the food poisoning my travel partner got that evening. We suspect the anchovy’s salad that we ordered for dinner through the room service. We spent all day on the road and ate nothing else that could cause any stomach troubles. My partner being a doctor, we didn’t call for emergency, but the night turned into a nightmare.

Not a seafood lover, I was luckier – everything I had for dinner was good.

Room service wasn’t too fast, and the staff accepting the order didn’t speak confident English.

SWIMMING POOL

There are no open hours for the swimming pool, and I was glad I could go there later at night upon arrival for a swim before dinner.

The swimming pool is rather small (you can’t expect anything large in a boutique hotel, anyway). And it was not heated. On the windy October night the water was very chilly. No wonder there was nobody by (let alone in) the pool, and I enjoyed a refreshing swim in privacy.

BREAKFAST

My partner was still suffering from poisoning, so I went for breakfast alone and was the only guest in the restaurant that early in the morning. It was still very windy, but not cold, and the breakfast was served outdoors, in the hotel courtyard.

I cannot say I found the way the breakfast was arranged very comfortable. I join those who prefer to see what they can have rather than being asked what they would want. If I fancied borshch or pyrogy, any chances I would get them?

But everything eventually served was fresh and delicious. Espresso deserves a special mention as really good and strong. Service was fast, but non-intrusive.

STAFF AND SERVICE

The only minor issue that we noticed was lack of porters. Once I had to carry the bag taken later out of the car myself as there was no one around, the other time the most enthusiastic lady – front desk manager – gave us a hand.

Otherwise service in Kazbek was the best out of all hotels we dealt with in Croatia, and very personalised. And I can’t praise enough both front desk managers that were on duty during our stay.

RECOMMENDED?

For the nearly sleepless night that we had I was inclined to give no more than an average rating. But fairly, despite this and few other minor issues (fully compensated by the top notch customer service), the hotel was really good.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Cora_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 7 November 2011
Dear Cora_v,

Thank you very much for your very nice review and for mentioning so many positive details about your recent stay at our Kazbek hotel.

Although the title of your review is a bit shocking we are actually very proud that you as an extensive traveler and review writer found our hotel really good with excellent customer service.

We are however very upset about your statement regarding the food poisoning and knowing how sensitive this subject is, we have an obligation to give our side of the story.
Namely our hotel implemented Hazard analysis and critical control points (HACCP) and is used in the food industry to identify potential food safety hazards, so that key actions can be taken to reduce or eliminate the risk of the hazards being realized. Although we are taking the actions to minimize food poisoning, there is always a minor chance that it happened in our Kazbek hotel, but honestly neither you nor we can say that with 100% accuracy. Furthermore we had anchovy salad ordered from other guests the same night and we served it as well as a complimentary starter in our restaurant those days and nobody reported any similar problem.
In any case we are very sorry and we deeply apologize for all the troubles your travel partner and you went through due to stomach problems and we hope that your stay with us will remain in a good memory.
Thank you and all the best.

Pave Miloglav
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kazbek

Property: Hotel Kazbek
Address: Lapadska Obala 25, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Dubrovnik
#6 Family Hotel in Dubrovnik
#9 Luxury Hotel in Dubrovnik
Price range (per night): ₹ 7,630 - ₹ 19,629
Hotel Class:5 star — Hotel Kazbek 5*
Number of rooms: 13
Official Description (provided by the hotel):
A sophisticated boutique setting with only 12 superior and deluxe bedrooms and 1 suite, the Kazbek Hotel is a 'home from home' for many discerning Dubrovnik visitors looking for a high degree of privacy and modern facilities in a historical ambience. The Kazbek is situated in Gruz bay only 10 min of drive from UNESCO protected Dubrovnik Old City. The former residence of 16th-century nobility now protected as a cultural monument is fully renovated to the highest standards and has regained its original beauty and function. Refined and graceful rooms all individually designed, perfectly combine classical style with 21st century amenities and comfort. Each single piece of furniture has been handmade to add to the historical experience. You will love breakfasting on the beautiful courtyard terrace, sunbathing and relaxing at the private pool area. The rich and varied gastronomic cultures of Croatia can be tasted at the restaurant, where only the freshest and locally produced ingredients are used. The Kazbek Hotel features 3 elegant dining and cocktail venues. The main restaurant has a courtyard terrace and a terrace overlooking the lively Gruz bay. ... more   less 
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Also Known As:
Kazbek Hotel Dubrovnik

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