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Reviews (448)
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All reviewsvilla dobricthe main hotelsmall luxury hotelold cityminutes walk from the mainroman emperorroom hotelwonderful boutique hotelthe hotel staffwithin the wallschurch bellsjunior suitestone wallsyour luggageferry ticketsno elevatorrooms are small
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Reviewed 15 August 2017

My spouse and I stayed at the Vestibul Palace for two nights in late August 2016. We booked our stay online through the hotel’s website, although you can also reserve online through their partnership with Small Luxury Hotels (SLH). (If you book through SLH, you will accrue credit for your stay.) Originally, we reserved a room at sister hotel Villa Dobric (also called the “Annex”), but we were thrilled to be upgraded upon arrival to a room in the Vestibul Palace. Since our visit, the hotel has acquired a third lodging option called Residence by Vestibul. Both Vestibul Palace and Villa Dobric are located within the palace walls, about 0.2 mile or a 5-minute walk apart, whereas the Residence is located outside the walls, about 0.7 mile or a 15-minute walk from Vestibul Palace.

The Vestibul Palace is located within the historic walled city/old town of Split, between what was once the Emperor’s chambers and the main square (called the Peristile). Be sure to ask for detailed directions to the door of the hotel; because it is located within the walls, the “streets” are pedestrian only, and you must walk from the port, parking lot, or nearby vehicular street through a maze of passageways. The hotel includes detailed directions to the property in your confirmation email.

The exterior building exhibits design elements from three different architectural periods: Gothic, Renaissance, and Romantic; however, the interior features contemporary décor and furnishings. You enter the hotel from a small terrace that offers tables where you can dine or drink outdoors. (If you are lucky, the nearby klapa acapella singers will perform for your listening pleasure. “Klapa” is one of the intangible UNESCO “sites” [experiences].) The small hotel reception desk is staffed around-the-clock. Nearby, a glass atrium dining area offers one shared padded banquette fronted by tables and chairs in front for dining or lounging. The small main (windowless) Diocles dining room offers additional seating, a tiny bar, and service tables that hold the buffet breakfast; Diocles also serves dinner in the evenings, as well as room service. The breakfast buffet offers both hot and cold options including cereal, fruit, breads and pastries, cold meats and cheeses, eggs, and juices. You can order a plated hot entrée as well, and an employee prepares fancy coffees and smoothies upon request.

The Vestibul Palace offers seven modern accommodations (two suites and five rooms) within its historic walls. Because we reserved a duplex suite at the Villa Dobric, we were assigned a similar suite in the Vestibul Palace. Note that because of the remarkable location of the Vestibul Palace, the hotel does not have an elevator, so you must climb stairs to reach your room. The rooms seem to be spread among four half-floors, and our suite was located nearly at the top. We did not mind the exercise, but we want to warn prospective mobility challenged guests.

Our gorgeous modern duplex luxury suite offered space on two levels. We entered on the main living area level, which features high vaulted ceilings that highlight the exposed brick/stone wall that was part of the original emperor’s palace. Furnishings include a long leather sofa and matching armchair, glass-topped coffee table, desk with chair, wall-mounted television with a piece of furniture below it, and a matching piece of furniture that held the minibar. The wall in the main living area hides the large free-standing closet (which held the safe) and a dresser next to the bathroom. The bathroom contained a large bathtub/shower combo (which even for us tall people was a bit high to step into and out of), vanity with sink, bidet, and toilet. The hotel provides Molton Brown toiletries, including shampoo, conditioner, shower gel, body lotion in two sizes (miniature single-use bottles as well as slightly larger bottles). Both the living room and the bathroom contained windows (with privacy shades) that we could open, although we did not because our air-conditioning worked well. The second-floor mezzanine bedroom area did not offer a second television, although because of the open loft-like nature of the bedroom (enclosed with glass half-walls), we could hear (but not see) the television below. Because the bedroom level did not offer a second bathroom, we needed to descend the tricky staircase (which did not have a sufficient handrail) during the night. The floating staircase, while beautiful and modern, also made us bump our heads repeatedly on the sharp edges when we tried to access clothes in the dresser positioned below it. Perhaps we are growing too old for duplex rooms!

Despite our few comments about the user-friendliness of our suite, the Vestibul Palace was easily our favorite hotel and our favorite room of our trip, both aesthetically and location-wise. It is an excellent choice!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank fluffnfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestibul_Management, Receptionist at Hotel Vestibul Palace, responded to this reviewResponded 27 August 2017

Dear Guest,

Thank you for your amazing review. We are so happy that you enjoyed your time with us and we really appreciate that you took the time out of your day to share your stay with others. We would love to be able to upgrade all of our guests but that is an impossibility so when we have the opportunity to treat a guest we do our very best to make it a reality.

We look forward to welcoming you back to the beautiful city of Split and especially to Hotel Vestibul Palace for another memorable experience in the future.

Best regards,
Maja Baran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

Enjoyed staying here. Staff were very helpful giving advice and with our luggage. Breakfast was simple but sufficient. Nice selection of teas. Rooms are tastefully done, though the sofa bed could be more comfortable. There's no lift here though. Great location for exploring Diocletian palace and chilling along the riveria.

Stayed: February 2017
Thank hohohoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestibul_Management, Receptionist at Hotel Vestibul Palace, responded to this reviewResponded 18 August 2017

Dear Guests,

We are very happy to hear you liked your stay here with us. Thank you very much for the kind words the staff highly appreciates it. We are happy you enjoyed your room in the annex as well as breakfast served there.

We hope to accommodate you again here at Hotel Vestibul Palace on your next visit to Split!

Best regards,
Maja Baran

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Reviewed 10 August 2017 via mobile

We booked with this hotel and were diverted to their sister property villa dobric. At first wasn't sure that that was a good thing however we quickly discovered that both the quality of the hotel, the service and the location were not compromised at all, as all were excellent. The property is clean and modern and spacious enough for 3 people with a loft style bedroom. The service of the hotel and the people at both locations were a pleasure to deal with. Breakfast was very good. The location is ideal right in the center of downtown with easy access to the port, buses restaurants and many other attractions. We would definitely not hesitate in staying here again and would highly recommend this hotel.

Stayed: August 2017, travelled with family
Thank abayoumy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestibul_Management, Receptionist at Hotel Vestibul Palace, responded to this reviewResponded 18 August 2017

Dear Guests,

Thank you very much for your kind review, we are very glad you enjoyed your stay here with us. We are glad your room was convenient for you and that our location was fitting to your visit around Split. The staff is very thankful for the kind words, and we hope to see you again here at Hotel Vestibul Palace, for your next trip to Split!

Best regards,
Maja Baran

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Reviewed 3 August 2017

We stayed in the annex one night. I assumed that being a part of the Small Luxury Hotels that even the annex would be nice. Unfortunately it was just an run of the mill hotel room a high price. The pictures on TripAdvisor are definitely from the main hotel and not the annex!! It is a bit misleading. I would not choose to stay here again and will in the future be more careful about relying on TripAdvisor.

Room Tip: Stay in the main hotel and not the annex
  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Fluortant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestibul_Management, Receptionist at Hotel Vestibul Palace, responded to this reviewResponded 27 August 2017

Dear Guest,

Thank you for your feedback.

We are sorry to hear that the assigned room and Villa Dobric were not to your liking. I wish you had mentioned that with the front desk staff in order for us to change your room assignment.

Regardless of your expression of dissatisfaction, we hope to welcome you back and change your mind regarding our property.

All the best,
Maja Baran

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Reviewed 16 July 2017

Loved staying in the heart of the Palace! The hotel is small and lovely. Breakfast was good. We were there when it was very hot and the air conditioning was not quite what we spoiled Americans are used to- but I've encountered this throughout Europe. The staff was very helpful, especially the guys who met our boat and escorted us and our many suitcases to the hotel. Highly recommended although if you're going in July or August and being in a cool room by U.S. Standards is important, you may not be comfortable. Wifi was weak.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Traveler20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestibul_Management, Receptionist at Hotel Vestibul Palace, responded to this reviewResponded 27 August 2017

Dear Guest,

Thank you very much for leaving such a kind review!

We are very content to hear you liked your stay here with us.
We are so glad the location of our Hotel was convenient for your stay and that you were satisfied with breakfast and service we provide.

We are sorry air conditioning did not meet your needs and we will certainly devote ourselves to improving this in the future.

The staff is appreciative of your positive comments and we all hope to see you again on your next visit to Split here at Hotel Vestibul Palace.

Kind regards the entire staff,
Maja Baran

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