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SpringHill Suites
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All reviews office park spring hill waffles sitting area business park hotel location tucked away ample parking would stay here again the breakfast area ice machine short stay large group night's sleep bed lobby boston
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Reviewed 13 August 2022

We were only staying one night so this is the type of hotel we like. Plus, being Marriott Bonvoy members, we were given a room on a high floor away from the elevator. Yay.

Check-in was seamless. We were in our suite style room in minutes. I like the expanded space this hotel offers with a desk/kitchenette area separate from the sleeping area. Our room looked out over the wooded area at the back of the hotel but given this hotel's location at the end of the road, I don't think there would be much noise either way.

The breakfast area was a little crowded by the way the food is set up in an alcove. But nothing that can't be overcome with a little patience. They offered the standard far of scrambled eggs, sausage patties and waffles.

Given our limited time, this was the perfect stop. Would be happy to return.

Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank KenVicLee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
A K, General Manager at Springhill Suites Boston Andover, responded to this reviewResponded 14 August 2022

Thank you for the wonderful rating, Ken!

It's fantastic you enjoyed your time at SpringHill Suites by Marriott Boston Andover so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2022 via mobile

We had a great weekend here. The facility was clean. Breakfast was hot and plentiful. Staff were friendly and accommodating.
There is ample parking. The road leading to the hotel is in poor shape.
There seems to be only one ice machine, and it’s located on the first floor.

Date of stay: June 2022
Trip type: Travelled with family
Thank FoodBucketList
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
A K, General Manager at Springhill Suites Boston Andover, responded to this reviewResponded 2 July 2022

Thank you for the wonderful review, FoodBucketList!

It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!

Thank you again for sharing your review and for staying at SpringHill Suites by Marriott Boston Andover. Have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2022 via mobile

Stayed here for business. Nice quiet location. Good basic service. Breakfast was open and was decent. Staff was friendly. Short staffed so had to request room cleanings which is fine for a short stay but not for a longer one. Room was a little tired and showed it’s age.

Room tip: Plenty of parking
Date of stay: June 2022
Trip type: Travelled on business
Thank TTravel70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
A K, General Manager at Springhill Suites Boston Andover, responded to this reviewResponded 27 June 2022

Thank you for the feedback.

While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.

We look forward to hosting you again soon for a more positive experience.

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Reviewed 15 May 2022

While visiting for business, My colleagues and I arrived separately. I arrived, check in with no wait and was told of amenities available. I offered a credit card for 'incidentals' and was told the room was prepaid so there was no need. They arrived in traditional Islamic hijab, were made to wait a long time, were not offered amenities nor were they asked, like the group ahead of them, if they wanted rooms near one another. They were given a hard time about whether in fact the room was reserved or paid, and the employee eventualy produced it... as the paper in her hand. Although the room was prepaid by the company, one coleague was called by the front desk at 10 pm and required to give her credit card at the risk of being asked to leave. The business came the next to verify that, in fact, the room was paid and there should be no issues. When the colleague arrived home, she learned that her credit card was, in fact, also charged.
How is this acceptable? No apology was offered when we were there after the prepayment was verified and no attempt was made to make sure the stay at company standards.
I have trusted Marriott for decades and this was deplorable! Embarrasing and not acceptable.

Room tip: Breakfast was limited due to Covid
Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank 381katherins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 January 2022

As a multiyear platinum member of Marriott's reward program, I've stayed in almost all of the Marriott owned prorperties.

I've always considered Springhill Suites the "Dollar Store" of the Marriott properties.

This Andover, MA rates better than all of the other Springhill's where I have stayed.

There is nothing at this hotel that really stands out as spectacular. Conversely, there isn't anything I can complain about either. It is a solid, well run, and clean hotel. The staff is friendly and professional. The breakfast fills the need to but something in your belly, but not much more.

You won't be disappointed if you stay here.

FYI: There are no restaurants within walking distance.

Room tip: This is in the middle of noowhere...it's quiet.
Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank edpD4376KM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
A K, General Manager at Springhill Suites Boston Andover, responded to this reviewResponded 15 January 2022

Thank you for the feedback.

We regret that your time with us was anything less than perfect. While we're happy that you appreciated our cleanliness and attentive team, it's unfortunate that certain aspects of our hotel didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.

We hope you allow us the opportunity to share a more positive experience with you soon.

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