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Reviewed 13 August 2022 via mobile

When I booked a jr. suite, I misunderstood the description of the suite. Upon check in we were dismayed to find that it didn’t match what we thought we were getting and we needed more room. The next morning we decided to move to another hotel as we thought the price was too much for what we’re getting. Nancy F couldn’t have been more accommodating and dedicated to getting us the suite we wanted and at the right price. She remained calm in the face of my anxiety ( we had just closed on the sale of our house and are not able to move into our new one yet). She truly went above and beyond, she helped me move to the new room, greeted me by name every time she saw me and just kept up her concern for our well being. As senior citizens, we appreciated her care. Nathan at the front desk was also very friendly and helpful.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Mary Ann N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 31 August 2022

Dear Mary Ann N,
Thank you very much for providing us with your awesome 5 star review! We are so happy that you found your experience to positive. Your nice comments about Nancy`s service have been shared with the staff. We look forward to your next visit.
Regards, K. Belcheva

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Reviewed 9 August 2022

We just got back from taking our kids on a couple nights away trip and I must say the rooms are Clean and the AC worked very well . Grab and Go Breakfast was decent and everyone found something. Lots of Games Outside and pool is small but kids didn't mind . Staff was always helpful. I had to go down to front desk and purchase a couple of things and while I was waiting my turn this woman was screaming at the girl behind the counter it was awful to witness this type of behavior but she was very rude even outside with other guest . After the crazy lady Ieft I spoke to the young Lady working and told her she was extremely professional and should not have been treated that way . She thanked me and helped me with whatever I needed the entire stay . Rebecca this Company is so lucky to have you . You were so Helpful with not only my family but with any Guest that needed something. When Rebecca's shift was over another young lady Shirley came on and she again was Helpful , always greeted us with a smile. Bravo sonesta you have quite the Staff . Thank you Girls so much for making our trip Amazing . We will be back soon !

Date of stay: August 2022
Trip type: Travelled with family
Thank katiegB486HH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 31 August 2022

Dear katieg,
Thank you very much for providing us with your 5 STAR TripAdvisor review. We are so happy that you and your family found your suite to be comfortable , clean and everyone from the staff were helpful ,especially Rebecca and Sherley were so accommodating. Your positive comments have already been shared with the team. Thanks for your kind compliments and business. I hope to meet you on your next visit to the Sonesta ES Andover. Best Regards, K. Belcheva

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Reviewed 12 July 2022

We just spent 10 nights there. Great location, staff and rooms. A room had a king size bed, nice bathroom and kitchen. Very quiet. Breakfast was available from 6:30 PM to 9:30 am Very good.. The staff was exceptional. They would go out of your way to meet any of your request. The Wi-Fi is excellent.

Room tip: All rooms are good
Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
Thank stanleym9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 22 August 2022

Dear stanleym9,
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Regards, K. Belcheva

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Reviewed 5 July 2022 via mobile

We stayed one night as we were just passing through. Very nice place looks like they just underwent renovations. Very clean and quiet . The breakfast included was good as well. The only thing is the pool was closed. Would definitely stay again.

Date of stay: July 2022
Trip type: Travelled with family
Thank hipsthathop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 22 July 2022

Dear hipsthathop,
Thank you for staying with us and providing your review. We are happy that you enjoyed your stay and found our hotel clean and quiet. Sorry to hear this stay could have been more enjoyable with the pool open. We are thrilled to report that we have completed the renovation of the main lobby and all public spaces and the pool is open. We hope that you will return and visit us again soon. Regards, K. Belcheva

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Reviewed 10 June 2022

Beware the hotel is under renovation. The lobby and breakfast areas are not usable. One follows signs to check in. The staff was unable to provide any guidance in terms of how to get to one’s room. There was no breakfast area. Some food was set out in the same check-in area and one needed to carry this out and take back to one’s room. We finally figured out that it was easier to walk outside since the closest internal elevator couldn’t be reached (the lobby was under construction). We got lucky and found a luggage cart when we checked in. These kinds of items are usually found in a lobby! The room was recently renovated and quite ok. There was no guide for the tv stations and other such details. We were hugely displeased. And the room rate was high for an “under construction” inconvenience. Too bad we didn’t know in advance.

Room tip: No lobby. This caused confusion.
Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank RedSox4me
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 18 June 2022

Dear RedSox4me,

Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Best Regards, K. Belcheva

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