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Reviewed 5 July 2022 via mobile

We stayed one night as we were just passing through. Very nice place looks like they just underwent renovations. Very clean and quiet . The breakfast included was good as well. The only thing is the pool was closed. Would definitely stay again.

Date of stay: July 2022
Trip type: Travelled with family
Thank hipsthathop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 22 July 2022

Dear hipsthathop,
Thank you for staying with us and providing your review. We are happy that you enjoyed your stay and found our hotel clean and quiet. Sorry to hear this stay could have been more enjoyable with the pool open. We are thrilled to report that we have completed the renovation of the main lobby and all public spaces and the pool is open. We hope that you will return and visit us again soon. Regards, K. Belcheva

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Reviewed 10 June 2022

Beware the hotel is under renovation. The lobby and breakfast areas are not usable. One follows signs to check in. The staff was unable to provide any guidance in terms of how to get to one’s room. There was no breakfast area. Some food was set out in the same check-in area and one needed to carry this out and take back to one’s room. We finally figured out that it was easier to walk outside since the closest internal elevator couldn’t be reached (the lobby was under construction). We got lucky and found a luggage cart when we checked in. These kinds of items are usually found in a lobby! The room was recently renovated and quite ok. There was no guide for the tv stations and other such details. We were hugely displeased. And the room rate was high for an “under construction” inconvenience. Too bad we didn’t know in advance.

Room tip: No lobby. This caused confusion.
Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank RedSox4me
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 18 June 2022

Dear RedSox4me,

Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Best Regards, K. Belcheva

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Reviewed 29 May 2022

This is truly a hotel to stay away from. We had the misfortune of making a 5 day reservation with this hotel. The hotel is aged and VERY noisey. The hallways were very noisey with large gaps under the doors to the room. Every night and morning, we heard the people above us walking on the floors like a family of pachyderms. The beds were uncomfortable the heating and air system sounded like a 747 was taking off next to the bed. I am really not sure how they have the ratings they have...

Room tip: Choose a different hotel
Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank jimmerhand1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 18 June 2022

Dear jimmerhand1,

We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area. Best Regards, K. Belcheva

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Reviewed 15 May 2022 via mobile

This hotel was spotless, comfortable and had exceptional customer service. Rebecca, the front desk supervisor, was extremely professional as she tried to help accommodate guests in an oversold situation. She upgraded us to a one bedroom given that our original room type was sold out. She even made time to come personally to our room door to bring me coffee when I realized we only had decaf. Breakfast was basic but everything was tidy and well stocked. I would certainly highly recommend this hotel to anyone who is staying in the general vicinity.

Date of stay: May 2022
Trip type: Travelled with family
Thank Emma W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 18 June 2022

Dear Emma W,
Thank you very much for providing us with your fantastic 5 star review! We are so happy that you found your experience to be positive. Your great comments about Rebecca`s customer service have been shared with the team. We hope to see you again soon. Warm regards, Katerina B., General Manager

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Reviewed 6 May 2022

The best place to stay with the best team ever the front desk cara and the best manager katrina she is the best manager ever met and all the stuff are helpful , comfortable place and best service to get while staying.

Date of stay: May 2022
Trip type: Travelled with friends
Thank B6389EXfaraha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katerina Belcheva, General Manager at Sonesta ES Suites Andover Boston, responded to this reviewResponded 24 May 2022

Dear Guest,

Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel comfortable. We will be sure to share with them how much of an impact they made on your experience. Hoping to see you again soon. Regards, K. Belcheva

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