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Reviewed 4 October 2017

Stayed for two nights at the end of September. The room was everything one would expect, very clean, well appointed and with a most comfortable bed. What really sets this hotel apart from others is the service level provided by its staff. I would be remiss by not thanking Camille of the front desk/office for all she did in making our stay so special from check-in to check-out. I also need to include Almira, the breakfast waitress, who would never allow a coffee cup to go empty before asking if a refill was desired or allow our buffet plates to remain on the table for more than a minute. It was obvious to us that the staff was proud of the hotel and in providing high service levels.
I can not recommend this Crowne Plaza highly enough for anyone seeking accommodations ANYWHERE in the Annapolis area.

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank bsasric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 11 October 2017

Dear bsasric,

Thank you so much for choosing to stay with us at the Crowne Plaza Annapolis. We are thrilled to learn that you loved your stay with us and your stay was extraordinary. Thank you so much for taking the time to complete the survey. Thank you for adding Camille and Almira's name in the survey. They are very excited. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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Reviewed 18 September 2017

We stayed here for one night this past weekend and had an okay experience. We had stayed here often in the past when it was owned by Sheraton and certainly noticed that there has been a nice upgrade in the furnishings, etc. The ladies at the front desk were friendly and welcoming and checked us in quickly. The room was on the small side but clean and had everything you need - comfortable bed, coffee machine, small fridge, nice toiletries. The only problems we encountered were with noise. The walls are very thin and sound carries easily -- flushing toilet, shower running, tv from adjoining rooms. However, the worst part was our room (428) was right next to a busy highway and throughout the night, it sounded like we had a front row seat at the Indianapolis 500. I always travel with ear plugs, so I was able to get some sleep, but my husband could not get used to the noise and was awake most of the night. Bottom line, I would stay here again, but only if we can get an interior room or one away from the highway.

Room Tip: Ask for a room away from busy Route 50.
  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank DebiVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 19 September 2017

Dear Debi Virginia,

Thank you so much for choosing to stay with us at the Crowne Plaza Annapolis. We are delighted to learn that you enjoyed your stay with us. We appreciate you taking the time to complete the survey. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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Reviewed 17 September 2017

Freshly renovated, tasteful and modern upscale property in a meh suburban location. Front desk and bar staff were friendly and attentive. The rooms had nice artwork and furnishings and were thoughtfully designed with the latest conveniences like USB outlets and slide-out safe big enough to store a laptop. The bathtub has a weird faucet that requires an engineering degree to switch to shower mode. Bed was comfy but they need thicker comforter on the bed. Nice pool and hot tub. If this hotel is convenient to where you want to be and you like brand new and modern over classic, you can't go wrong. Well designed and well managed property.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank gil123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 19 September 2017

Dear Gil123,

Thank you for taking the time to tell us about your experience at Crowne Plaza ANNAPOLIS.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Crowne Plaza Annapolis, we are delighted to learn that you liked our newly renovated property. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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Reviewed 16 September 2017

We came here to celebrate our 30th wedding anniversary. We stayed here for a week. From the minute we checked in, Camille was amazing. She is a great front desk person. She made us feel like part of her family from the start. The breakfast was good. The service was great. Ruby and Almira couldn't do enough for you. They too made you feel welcomed each day, meeting your every need. The staff all ran a smooth breakfast. Our room was clean and well stocked. One thing we liked they try to put you in a room that meets your needs. Great place to stay.

Room Tip: Communicate your needs or want with the front desk, and do their best to find that room.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JackieJeffries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 19 September 2017

Dear Jackie Jeffries,

Thank you for taking the time to tell us about your experience at Crowne Plaza ANNAPOLIS.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you so much for choosing to stay with us for your 30th Wedding Anniversary and having Crowne Plaza Annapolis Family as a host. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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Reviewed 14 September 2017 via mobile

I am extremely impressed by their staff. Recep and Ruby are absolutely amazing. After four days on this property, I would consider no other. R&R raise the standard of guest expectations and deserve accolades.

Stayed: September 2017, travelled on business
Thank Euro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 15 September 2017

Dear Euro K,

Thank you so much for choosing to stay with us at the Crowne Plaza Annapolis, your "home away from home". Where "life is a breeze". It is our pleasure to serve you. Thank you for taking the time to complete the survey. We are delighted to learn that you loved your stay with us and our services. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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