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Reviewed 17 September 2017

Freshly renovated, tasteful and modern upscale property in a meh suburban location. Front desk and bar staff were friendly and attentive. The rooms had nice artwork and furnishings and were thoughtfully designed with the latest conveniences like USB outlets and slide-out safe big enough to store a laptop. The bathtub has a weird faucet that requires an engineering degree to switch to shower mode. Bed was comfy but they need thicker comforter on the bed. Nice pool and hot tub. If this hotel is convenient to where you want to be and you like brand new and modern over classic, you can't go wrong. Well designed and well managed property.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank gil123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 19 September 2017

Dear Gil123,

Thank you for taking the time to tell us about your experience at Crowne Plaza ANNAPOLIS.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Crowne Plaza Annapolis, we are delighted to learn that you liked our newly renovated property. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

We came here to celebrate our 30th wedding anniversary. We stayed here for a week. From the minute we checked in, Camille was amazing. She is a great front desk person. She made us feel like part of her family from the start. The breakfast was good. The service was great. Ruby and Almira couldn't do enough for you. They too made you feel welcomed each day, meeting your every need. The staff all ran a smooth breakfast. Our room was clean and well stocked. One thing we liked they try to put you in a room that meets your needs. Great place to stay.

Room Tip: Communicate your needs or want with the front desk, and do their best to find that room.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JackieJeffries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 19 September 2017

Dear Jackie Jeffries,

Thank you for taking the time to tell us about your experience at Crowne Plaza ANNAPOLIS.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you so much for choosing to stay with us for your 30th Wedding Anniversary and having Crowne Plaza Annapolis Family as a host. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

I am extremely impressed by their staff. Recep and Ruby are absolutely amazing. After four days on this property, I would consider no other. R&R raise the standard of guest expectations and deserve accolades.

Stayed: September 2017, travelled on business
Thank Euro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 15 September 2017

Dear Euro K,

Thank you so much for choosing to stay with us at the Crowne Plaza Annapolis, your "home away from home". Where "life is a breeze". It is our pleasure to serve you. Thank you for taking the time to complete the survey. We are delighted to learn that you loved your stay with us and our services. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Best customer service I've ever had. I stay at this hotel every week Mon-Fri and they are always very nice to me. They actually show that they care about me as a person rather than just a customer. Because of this extremely great service, I refuse to go anywhere else to stay throughout the week!

Stayed: September 2017, travelled on business
Thank Trenton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 15 September 2017

Dear Trenton S,

Thank you so much for choosing to stay with us at the Crowne Plaza Annapolis, your "home away from home". Where "life is a breeze". It is our pleasure to serve you. Thank you for taking the time to complete the survey. We are delighted to learn that you loved your stay with us and our services. We look forward to your next stay.

Have a lovely day.

Thank you

Elsa

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Reviewed 11 September 2017 via mobile

This hotel was a Sheraton and now a Crown Plaza, what a big difference. Major changes to the rooms, better beds, more electrical outlets, bigger tv's and a very nice bathroom. The biggest change is the staff, they are always smiling, asking you if everything is good and can they do anything for you, this is true customer service and satisfaction. Will be returning soon

Stayed: September 2017, travelled with family
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elsa J, Front Office Manager at Crowne Plaza Annapolis, responded to this reviewResponded 15 September 2017

Dear Mike S,

Thank you so much for choosing to stay with us for football weekend in Crowne Plaza Annapolis, you "home away from home". Where "life is a breeze". We are thrilled to learn that you enjoyed your stay with us. Thank you for taking the time to complete the survey. Your feedback is very important to us. We are delighted to learn that you liked our newly renovated property. We hope to see you soon again.

Have a lovely day.

Thank you

Elsa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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