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“Series of missteps”

Ruth's Chris Steak House
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Ranked #56 of 377 Restaurants in Annapolis
Price range: US$ 60 - US$ 80
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Dining style: Fine Dining
Cross street: Third Street
Description: Ruth's Chris Steak House specializes in serving aged USDA Prime steaks, broiled in a trademark 1800-degree oven and served on a plate heated to 500 degrees to ensure the steak stays "sizzling" hot. To experience fine dining at its best … Just follow the sizzle to the nearest Ruth's Chris Steak House.
Reviewed 3 November 2017

We recently ate at Ruth's Chris in Philadelphia and had an amazing experience, so decided to drive an hour plus for date night in Annapolis. We arrived for our 8 p.m. reservation to an empty host stand, where we waiting for 10 minutes before someone appeared. That should have been our first clue.

Our waiter was friendly, and we ordered the ($59) seafood tower to start, and then salads plus filets. Our lives are extremely hectic and we hoped for a relaxing dinner. The tower arrived, shortly followed with our salads (mine was overdressed) - this was fine as our waiter asked if we wanted to wait or not. The problems, however, soon started.

We hadn't finished the tower and were halfway through salads when our waiter told us our entrees were ready and would we like to wait. Yes. We wanted to wait. He left and we continued eating.

Less than 5 minutes later our food arrived. The waitress actually made me move the salad I was eating so she could set down my filet. Irritation immediately set in. My guess is the waiter either fired our food too early, or the chef forced it out. Either way - unacceptable.

I went to the bathroom (which I couldn't find - three employees standing in the hall and I had to ask for guidance) and when I came back our filets were gone. My husband had sent his back - it was cold. The waiter took both, which is appropriate.

We waited and waited and my husband continued eating his lobster, then realized his lobster cracker had been cleared in the servers' haste. I had to flag down a busboy, who was changing the tablecloth at the table next to us. He told me to wait. Once he finished, he brought the cracker so my husband could finish his lobster.

After a wait that stretched too long our new filets arrived. We both ordered medium rare - my husband's was nearly inedible - blue. He lacked the energy at that point to say anything, so he ate what he could.

The waiter brought us 'new, fresh' bread. We soon realized our knives, aside from our steak knives, had been cleared. A minute thing if isolated, but at this price point I'd expect a server to notice the details, like missing utensils.

About halfway through the steak what we assume is a manager visited and asked how things were. My husband explained about the cold steaks. The manager did not apologize and instead countered, 'How were the second ones?"

His solution was to let us pick any dessert off the menu rather than have the one offered with the $59.95 classic option that we had selected. That classic dessert, by the way, was the saddest apple galette I've encountered.

To sum, here is how the restaurant could improve with better management:
Properly trained waitstaff. Simple things like attentiveness, noticing missing utensils, directing guests to the bathroom, etc. are expected at this level of dining.

Train the staff not to rush guests. Don't let them place a $50 piece of meat down at a table when someone is still eating, especially after they've asked you to wait.

Don't let your host/hostess leave the stand unattended for 10 minutes. First impressions set the tone and it isn't a good look.

Get the kitchen staff up to par. If you promote 500 degree, sizzling plates make darn sure you send them out like that. There is never an excuse for letting cuts of meat that cost that much sit under a heat lamp. Get the timing down and do justice to the Ruth's Chris name and reputation.

Find a manager who better knows how to deal with issues. Apologies are not underrated.

In summary, we left irritated and disappointed. We have no problem spending money on good food and eat out regularly. We are Lewnes people and only came here for the seafood tower. We will not return, and will ensure our friends that unlike most, this Ruth's Chris is best avoided.

Thank Foodie21601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (200)
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20 - 24 of 200 reviews

Reviewed 15 October 2017 via mobile

Fantastic steak and seafood. Expensive and everything is a la carte, but you clearly get what you pay for. Nice cocktails and warm atmosphere.

Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

We made a reservation weeks earlier but ended up at a table next to the kitchen area with very high traffic. We ordered cocktails and then placed our dinner order. About 5 minutes into our cocktails, our salads arrived. We were only half finished the salads when the main courses and sides arrived. After the standard waiter's speech about the top !% quality beef, I found my rib eye to be almost inedible, with a large section of gristle and little of the marbling common to a rib eye. I literally had to saw the meat with my steak knife. The wife's tenderloin had little taste. The sides of scalloped potatoes and creamed spinach were unremarkable, especially when compared to the early days of Ruth's Chris. Glasses of blended Bordeaux were mediocre, as was the malbec. Neither was worth the $13 per glass. We were constantly interrupted by the wait staff asking if we had finished certain dishes. Quality wait help do not do that, particularly while the diners are in conversation. Our "fine" dining experience lasted one hour and cost, including a 20% gratuity, $250.

    • Value
    • Service
    • Food
Thank coljimben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

Service and food met our expectations. With the price point of the menu, you would hope the service and quality of food would both be high, and they were. Atmosphere was excellent for the occasion. We were very happy.

    • Value
    • Service
    • Food
Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017

this franchised new orleans based restaurant has a template for success. prime beef is grilled exactly to order and served in sizzling butter. side are attentively made. service is friendly. pricing is expensive. all credit cards are accepted and valet parking is very helpful as parking in the area can be a challenge.

Thank worldexplorer53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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