I recently booked a stay at the Village Inn through Booking.com for a wedding and was unable to attend due to a broken foot. After speaking with Booking.com, I was informed I had to pay for the room. This was not the issue!! After speaking with Booking.com to change the credit card I was going to be charged for my stay, Village Inn charged the wrong card anyway. After speaking with Nick the manager, I contacted Booking.com AGAIN, to have the same card faxed over for AGAIN. Booking.com confirmed that this was done both times.They still managed to charge the wrong card. I've never dealt with such incompetence over a simple matter.
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