Been here many times as I meet a girlfriend here for lunch now and then. The lobby may be full of larger parties at times, but it normally doesn't take long for a party of 2 to be seated.
Server was friendly and knew the menu. Food was good (hard to mess up soup, salad, and breadsticks) and our server paid attention so our drinks didn't go empty.
Overall, for a chain restaurant, this place isn't bad. I like this particular location as they have ample parking and it's set away from all the other stores in the area.