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“Room not cleaned”
Review of Quality Inn

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Quality Inn
Ranked #14 of 24 Hotels in Alexandria
louisiana
1 review
“Room not cleaned”
Reviewed 14 May 2007

I booked a stay for my family. When they arrived, there was still soap and shampoo in the shower from the previous occupant. There was also a six-pack of Budweiser in the refrigerator. There was two young children in the room. It made me wonder if the room was really cleaned or not. Will not book with them again.

Stayed May 2007
Helpful?
Thank mssudie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
San Antonio, TX
Level Contributor
192 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 18 April 2006

We were looking for an inn with a 2 room suite. I called the property in advance & was told that their "suites" had 2 rooms. I specifically asked if there was a door that closed that divided the 2 rooms; I was told yes. We arrived, checked in and immediately went to this so called "suite". It was nothing more than a large room with 2 beds, a sofa and a microwave and mini-refrig. It didn't even have a partial divider like some of the hotels who advertise mini-suites (Like Comfort Inn). I called the front desk and expressed my surprise, thinking we'd been given the wrong room. The front desk supervisor, Joshua, informed me that our room was a "suite". I asked what made it a suite and he said, "the room is larger than the other rooms." I said I wasn't sure we would accept this and we might be checking out. He immediately responded(almost rudely) that if we checked out that we would be charged for 1 night stay any way (So much for the 100% guarantee policy that Quality Inn advertises...they even have a promotional card in the room saying 100% Satisfaction guaranteed or else the room is free! I didn't expect anything free but I did expect courtesy which I didn't get!) We stayed the night. The towels were ragged and thread bare. There were only 2 small styrofoam cups which immediately crumbled upon taking the plastic wrap from them. I WAS given more cups when I went to the lobby.
The bathroom was tiny; the door to the bathroom only cleared the toilet by about 1 inch! I arrived at the continental breakfast at 9 a.m. (scheduled to close at 9:30). There was no orange juice, only 1 bagel left and 2 danish left. It was not replenished while I was there. I don't expect elaborate continental breakfasts at hotels like this, but I would have thought there would be something more than what was available!
Upon check out, Joshua (HIM again) tried to charge me the rate of $104 ($119 w/tax). My reservation was for $86.39 & what I had signed for upon check-in was $86.39. I pointed out the error. He argued with me and told me I had to pay the $104 since I had a suite. I refused and reminded him that I had signed for the $86.39 the day before. He finally changed it and charged me the correct rate, but clearly was unhappy about doing so.
On the plus side, the AC worked beautifully and the beds were acceptable, although nothing special. The marquee outside the Quality Inn advertises they have "Suites." Don't believe it! We've stayed in numerous hotels with suites and mini-suites. Quality Inn in Alexandria does not come close. The only bright spot at this property was the delightful front desk clerk who checked us in. She is a Katrina survivor and had only been working at the hotel for a few months. She was friendly, happy and very competent. Too bad she has to work in a place that has so many problems and such a rude front desk supervisor.
We checked out after the 1st night and got a 2 room suite at the Best Western.(rate was $93.00)
If you want a suite in a hotel in Alexandria, go the Best Western; it's practically next door... one of their buildings has suites with 2 rooms, 2 tv's, a full size refrigerator, 3 sinks, a large bathroom, etc. Sofa needs replacing,and pillows could be better but it's definitely 100% better than the Quality Inn where quality is a big joke.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Zell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Quality Inn

Property: Quality Inn
Address: 3010 N Macarthur Dr, Alexandria, LA 71303-4142
Phone Number:
Region: United States > Louisiana > Alexandria
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Alexandria
Price range (per night): ₹ 4,461 - ₹ 6,852
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Inn Alexandria
Alexandria Quality Inn

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