We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (138)
Filter reviews
138 results
Traveller rating
26
59
30
9
14
Traveller type
Time of year
LanguageAll languages
More languages
26
59
30
9
14
Show reviews that mention
All reviews metro station top floor albrook mall hot water nice stay casco viejo spoke english one night comfortable beds within walking distance place to stay supermarket
Filter
Updating list...
13 - 18 of 138 reviews
Reviewed 2 June 2017

I stayed at Hotel Ojos Del Rio whilst on business. We reserved a number of rooms with the hotel which they canceled claiming they had overbooked. Our reservation had been over one year in advance. We maintained our one room and stayed one night before moving on.

We ordered room service and the chicken was grossly undercooked. Instead of giving us an immediate refund, reception made us go up to the 5th floor to dispute with the kitchen!

The rooms were not cleaned properly with dirt and dust around and although it is a new hotel, many of the fixtures and fittings are already dislodged as they have been installed poorly.

I wouldn't even stay in the vicinity of this hotel.

  • Stayed: March 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017

Good room for the money . Friendly ,helpful staff , decent in house restaurant . Walking distance to waterfront and sites . Would stay there again. 3 minute walk to the Metro subway . Walking distance to restaurants , supermarkets. Very close to the nice walkway on the waterfront .

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank BriCull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2017

Nothing was nice about this hotel, other than the breakfast. Miserable location, I have no idea why one review said it was great !!! It's a great location to pick up an Uber to get the hell away ! Not anything within walking distance. Rooms very basic, Air Con so loud I had to turn off, handles falling off, dodgy shower, depressing view and decor. Fridge with nothing in, didn't even bother cleaning my room, miserable rude receptionist, I left one day early as couldn't bear it, if staying in this lovely city, pay extra and stay in Casco Viejo or in one of the hotels in nice area with pool.

Room Tip: Do Not stay here
  • Stayed: April 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thecrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2017

The room was very clean, had a TV and a fridge. The bathroom was also clean. Good shower pressure, clean towels. Fairly situated compared to the old center.
No hairdryer,no room cleaning during the day,no refreshment of towels or toiletry. No instructions on using anything safe and phone included, didn't work after we asked for instructions either. They didn't give us any plate or spoon for the room. The AC works with a background sound of an engine taking off, which means it can't be used during the night. No balconies and the views are crappy (seen more rooms) Only one chair for a 2ppl room. The bed is soft and uncomfortable.you can feel every breath (mind, not snore :) ) of the person next to you.
Wifi doesn't always work.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank zbiutza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2017 via mobile

My friend and I spend couple nights at this place, we loved everything about the hotel, the location is a big plus breakfast was very great as well, the staffs were friendly and helpful, will definitely stay here again!

Stayed: November 2016, travelled with friends
Thank AshanJ02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews