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Crowne Plaza Panama Airport
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Reviews (629)
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267
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All reviewsfree shuttlean overnight layovernext morningan early flightthe shuttle drivercopa airlinesgreat wifione night staynice hotelbeautiful poolroom was clean and comfortablelate at nightbottled waterbreakfast buffetshort staycoffee makerlobby bar
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2 - 7 of 629 reviews
Reviewed 2 weeks ago

We booked this hotel for a one night stay before an early morning flight from PTY. So our main criteria was convenience and proximity to the airport. And yes, the hotel is close to the airport - it was maybe a 10 minute ride on their shuttle. But that's where the first problem occurred. We asked in the airport where the Crowne Plaza shuttle picked up, and were told vaguely to "just wait outside". OK, so we just waited outside. There was no sign or designated stop and therefore no order/control. As the shuttle approached, hordes of people seemed to appear out of nowhere and it was very obvious that not everyone was going to be able to get on. At which point it was every man for himself. There was no orderly line, everyone immediately either stood right in front of the shuttle doors so they could be first on, or ran to the back of the shuttle so their bags would be loaded first. The driver had no clue who was there first, last or whatever so as I said, it was every man for himself. Needless to say, not everyone was able to get on and for those who did, it was very cramped. And it only runs every 30 minutes.

Check in was ok - it was fairly fast and the Front Desk agent was very friendly. The room was a bit of a disappointment. Not up to usual Crowne Plaza standards. The A/C unit was under the window (the big box type) and was very noisy. And was difficult to adjust. Either the fan was blasting or we had to switch it off entirely. We had a room with 2 beds, and although there was a kettle, there was only one mug. Just a lack of attention to detail.

After we checked out in the morning and were waiting for the shuttle to go back to the airport, the same thing happened. As soon as the shuttle appeared, there were hordes of people and once again, it was very obvious that not everyone was going to be able to get on. Clearly they need a bigger shuttle, or they need to run it more frequently than every 30 minutes, then people wouldn't be so anxious to get on it at all costs.

So bottom line, if you're looking for a one night stay because you have an early flight from PTY, then it serves a purpose. Albeit a fairly expensive purpose. There were cheaper hotels in the area, which with hindsight, may have provided the same convenience at less cost. I didn't really feel we got our money's worth by choosing the "better" hotel.

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Pink_Passport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graciela A, Director de Recepción at Crowne Plaza Panama Airport, responded to this reviewResponded 1 week ago

Thank you for take the time and share with us your experience.
We are sorrry you did not enjoy your stay with us.
Right know we are buying a new Airport shuttle bigger that the one we have for the convinience of all our guest.
We are working every day in our continuous improvement so we appreciate your comments and recomendations.
Thank you for choosing us and we hope you can gave us the opportunity to demostrate the exellent service we can deliver.

Best Regars,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Pretty nice hotel.
Had a day layover in Panama City, so chose this hotel for it's proximity to the airport and the free shuttle provided by the hotel.

Sound proofing is very good, you can barley hear the planes.

Also booked a few hours tour of the city from the hotel, not a bad deal for $90.00, they have vehicles with drivers available right there in the parking lot.

Over all a good stay.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TXniraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Decided to try the Crowne Plaza this trip for the night before an early morning trip back home. Was greeted promptly by the front desk and checked in quickly. 5 floors and two fast elevators. Room was nice with well working ac, lighting and internet. Room had a stand up shower which worked well. Ironing board and room safe in closet. Bed was comfortable.
Ate at the bar/restaurant. Good variety of food and cannot comment on the popular buffet for dinner.
Large bus first come first serve for our ride over to the airport. Bus leaves every 30 minutes. Pool area was undergoing repair but the pool was open. Would stay again.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank panther61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Slow service at the reception desk during CHECK-IN. The restaurant was overpriced, with mediocre quality food and slow service. Both kids burgers were terribly undercooked and the waitress didn’t care at all. The room was clean and modern, but there was a spotty of towels in the room and when we asked reception for a few more, they never came. Had to borrow a few from the gym so the family had enough.The Wi-Fi was spotty and eventually we just gave up using it. The only positive is the convenient location, being very close to the airport. Will not return.

Stayed: March 2018, travelled with family
Thank johnnyfishandthefinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Panama Airport, responded to this reviewResponded 2 weeks ago

Hi johnnyfishandthefinz,

I realize that you have many options for lodging and I appreciate you choosing our property!

I am sorry for the poor quality of the food and service from some of our hotel staff. What you described is not the kind of impression we wanted to leave any of our guests. We take feedback seriously and take necessary actions that will help address our areas of improvement. By the way, I am thankful that you find the room clean, overall. I would love to know more and document what happened to properly communicate these areas of improvement to the team members concerned. I sent you a private message. I hope you can find the time to read through it and get back to me with the details.

Again, I appreciate your time and we look forward to your next visit.

Regards,

Anne A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Very close to international airport with free shuttle bus running every 30 min free of charge. Spacious room with excellent reception service. The breakfast was below average unfortunately from my point of view.

Stayed: March 2018, travelled with friends
Thank steelriver2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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