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“Worst Hotel I have ever stayed in - Don't Stay Here”
Review of Hotel Veracruz

Hotel Veracruz
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Hotel Veracruz
Ranked #88 of 114 Hotels in Panama City
Atlanta, GA
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst Hotel I have ever stayed in - Don't Stay Here”
Reviewed 27 November 2008

I ended up at the Veracruz because my vacation in Boquete and Bocas del Toro was cut short because of epic rains and flooding. My excellent taxi driver took a small group of us escaping the floods to several hotels and we finally found rooms at the Veracruz. Room was filthy, mold on walls, blood or something worse on the sheets, major leaking in the room. The staff were incredibly rude and unhelpful. I speak fluent Spanish and still could not arrange for a room change after my room became half-flooded. Housekeeper only threw some towels on the floor and said yes, there seems to be a flooding problem. Front desk gave me a pre-paid computer card instead of the phone card I requested and wanted me to pay for the mistake!!
By far the worst property I have stayed in during my many, many international travels.

  • Liked — Availability
  • Disliked — Horrific management
  • Stayed November 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Peppernsalt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2008

Unfriendly and uncaring reception staff. The staff the first and only night we stayed, they stole from us when we went out to dinner. They keep the key to the room. They stole our wallet with cash and credit cards, laptop, and video camera. Didn't even say we are sorry. They should be banned from the business. They claimed to have a surveillance camera, the technician who was supposed to look into it never showed up.
Management was involved.

  • Liked — nothing
  • Disliked — NA
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Getmovingnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Panama City hotels

Glasgow, United Kingdom
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 May 2008

As the previous review states. The staff are rude and unhelpful, and were unprepared to give me a room despite the confirmation of the booking being right in front of them. It took a full hour to sort it out, and they remained unhelpful for the duration of the stay. If it hadn´t been for the fact that I had already paid in advance, I would have gone elsewhere. Spend your money somewhere else in the city.

  • Stayed April 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BelladonnaScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caracas
1 review
Reviewed 26 February 2008

Nice, clean and good service. you get wath you pay for. Good food at good price. The rooms are clean and te staff is nice. as the other hotels the street is very noise.

Stayed January 2008
Helpful?
Thank roserosae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paris
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 November 2007

I stayed in couple of hotels in Panama. Most of the mid-range places are very noisy. This hotel is not an exception, the street noise makes it difficult to sleep. I had a Apart-hotel on the 5th floor but no difference. Rooms are okay, showers are fine and sheets are cleaned. It is only a little hard to communicate when you do not speak good spanish. Also there is internet on-demand for a expensive rate of 5$ per day. Of course you better of going to the internet shop next door.

Stayed November 2007
Helpful?
1 Thank midrangehoteltester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Veracruz

Property: Hotel Veracruz
Address: Av Peru y C/30, Panama City 4944, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #88 of 114 Hotels in Panama City
Price range (per night): ₹ 3,416 - ₹ 4,319
Hotel Class:2.5 star — Hotel Veracruz 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Veracruz Hotel Panama City
Hotel Veracruz Panama/Panama City

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