My mother and family stayed in this hotel as part of a church group trip. On December 9th, my mother decided to go out to dinner and left her jewelry inside her hotel room and locked the door. She checked out the next day and noticed that the jewelry was stolen from INSIDE her hotel room while the door was locked. (Stolen items included two rings, a necklace, a bracelet and a foot cushion). I called and emailed the hotel to report what had happened. The person who answered the phone said to call back the next day and no one from the hotel ever answered my email. I know that there is likely nothing that can be done but the hotel didn't even bother to acknowledge my email or my concerns. Absolutely unexceptable and horrific customer service. I urge you to beware and don't stay at this hotel. There is a thief that has access to locked rooms likely someone from their own staff. My family and I travel all around the world and never, ever have we experienced something of this nature. I would not recommend this hotel to anyone. They obviously have no courtesy and don't care about their guests to even answer a concerned email or take a phone call when something isn't right.
- Official Description (provided by the hotel):
- Welcome to the El Panama, where our luxury hotel in the cosmopolitan city of Panama provides a sublime ambiance of distinction, comfort, and Latin flair. Our location in the heart of downtown puts business travelers right where they need to be, while our comprehensive facilities and high standards of service mean that leisure time is also well spent.Our variety of luxurious accommodations in Panama City provide just the right environment you seek, from spacious guest rooms to suites, Pool Cabanas, and Deluxe Floors which include a complimentary Continental breakfast served daily, high-speed wireless Internet access, and butler service to attend to your every need. ... more less
- Reservation Options:
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- Also Known As:
- El Panama City Hotel
- El Hotel Panama City
- Hotel El Panama Panama City