This was my fifth time staying at four points Sheraton and every time the stay meets my expectations. The hotel has spent considerable money in “refreshing” public areas but the rooms do need an upgrade.
For example, the lobby is very well polished – beautiful fresh cut flowers, coffee, tea and fresh juice occasionally provided. There is a small bar off to the right in the lobby with a couple of tables, chairs. Check-in can either be a breeze or a complete bear. Every time I stay they ask for my passport and my credit card and seem to make about 3 – 4 copies of each, run the credit card through a machine, make a copy, get me to sign three different forms and takes about 10 minutes. Checkout is far worse. This can easily take 15+ minutes on a good day – don’t expect to receive an invoice under your door the morning of your checkout or be able to skip the front desk. Checkout is required and they’ll run you through the same ringer.
Back to the rooms, they’re nice. See photos I’ve attached. But they do need some “love.” This last stay some of the crown molding in the room was falling off the wall, the towels were short of “crunchy,” pictures/photos were missing from the walls, but hooks were still there, they safe seems like it’s from 1985 and the same can be said of the shower/toilet. TV in the room is nice. The snacks/mini-fridge are always stacked. Free WIFI, iron, ironing board, and mini soaps, shampoos, body wash, etc. Linens look a little soiled and some stains on the “stock” pillows which don’t look like they’ll ever come out. Again, with a little love I think they could turn the rooms around.
The hotel is connected to a casino (Princess) but you’ll never notice.
Free breakfast in the AM, free workout area (yet small), pool, spa, etc.
Again, have stayed multiple times and always leave satisfied but not “wowed.” Would stay, and likely will stay again.
- Official Description (provided by the hotel):
- City Hotel ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Panama Hotel Panama City
- 4 Points By Sheraton Panama
- Sheraton Panama City
- Four Points Panama City
- Panama City Four Points
- Panama City Sheraton
- Sercotel Panama Princess Panama City