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“Always a decent stay” 4 of 5 bubbles
Review of Sercotel Panama Princess

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Sercotel Panama Princess
Ranked #57 of 115 Hotels in Panama City
Cleveland, Ohio
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Always a decent stay”
4 of 5 bubbles Reviewed 2 May 2012

This was my fifth time staying at four points Sheraton and every time the stay meets my expectations. The hotel has spent considerable money in “refreshing” public areas but the rooms do need an upgrade.
For example, the lobby is very well polished – beautiful fresh cut flowers, coffee, tea and fresh juice occasionally provided. There is a small bar off to the right in the lobby with a couple of tables, chairs. Check-in can either be a breeze or a complete bear. Every time I stay they ask for my passport and my credit card and seem to make about 3 – 4 copies of each, run the credit card through a machine, make a copy, get me to sign three different forms and takes about 10 minutes. Checkout is far worse. This can easily take 15+ minutes on a good day – don’t expect to receive an invoice under your door the morning of your checkout or be able to skip the front desk. Checkout is required and they’ll run you through the same ringer.
Back to the rooms, they’re nice. See photos I’ve attached. But they do need some “love.” This last stay some of the crown molding in the room was falling off the wall, the towels were short of “crunchy,” pictures/photos were missing from the walls, but hooks were still there, they safe seems like it’s from 1985 and the same can be said of the shower/toilet. TV in the room is nice. The snacks/mini-fridge are always stacked. Free WIFI, iron, ironing board, and mini soaps, shampoos, body wash, etc. Linens look a little soiled and some stains on the “stock” pillows which don’t look like they’ll ever come out. Again, with a little love I think they could turn the rooms around.
The hotel is connected to a casino (Princess) but you’ll never notice.
Free breakfast in the AM, free workout area (yet small), pool, spa, etc.
Again, have stayed multiple times and always leave satisfied but not “wowed.” Would stay, and likely will stay again.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Pezman2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Miami
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 April 2012

I had the opportunity to stay at the Four Points on my recent trip to Panama. The hotel is conveniently located near shopping and restaurants and everyone there was hospitable and courteous but the building and rooms are tired and in need of renovation.
With so many new hotels opening in the city it will be hard to compete if the product is not renewed.

Room Tip: If you are a SPG member be sure to request one of the special rooms reserved for the plan
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  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OctavioMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton, Massachusetts
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

I stayed at the Sheraton 2nd week of March, and the place was great. The staff were friendly,the place very clean. Each day the room was cleaned up spotlessly
We did have one small glitch, but was more than corrected and compensated for, and it was minor. I would definetly recommend staying there.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank easttdav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
158 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 11 March 2012

We booked this hotel with SPG points after checking reviews for multiple properties. This seemed like the best deal at 7K points per night and it worked out great for our needs.

We were visiting Panama City for tourism purposes. This hotel is centrally located, walking distance to both Calle Uruguay and Calle Argentina, which have restaurants and bars. You can also walk to Casco Viejo in about 30-40 minutes. We took a cab there and walked back along the water.

The rooms are huge and everything is clean and new. The beds are very comfortable. The hotel says there is no WiFi in the rooms, but we were able to use it just fine for free the entire time, with no password required. There is coffee and fruit for guests in the lobby. The staff is pretty friendly, though a bit disorganized. We got wrong charges on our bill, but they took them off immediately when we inquired.

If you don't want to overpay, catch a cab a block away instead of at the hotel where you will pay a premium.

Room Tip: Half the rooms face the pool, the other half face a busy street. We didn't have any issues with...
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank smartcooki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
157 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 9 March 2012

As with many hotels, the outside and common areas (lobby, meeting rooms, casino, etc) were all very impressive. The valets barely wait for you to stop your car before they are opening car doors and removing luggage. The rooms themselves weren't bad, but not nearly as nice as the rest. We booked two rooms and ours smelt a bit moldy (Panama City...go figure!). The beds were alright and room size was ample. The included beakfast was very good with custum made omletes included. WiFi worked well. The rack rate for our rooms were $360 apiece, but we booked online at $99, tax included....a very good deal....at full price...not so much.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mblam7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sercotel Panama Princess

Property: Sercotel Panama Princess
Address: Calle 53, Este Marbella y 5ta. B Sur | Edificio Worldtrade Center, Panama City 0833, Panama (Formerly Radisson Royal)
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Casino Hotel in Panama City
#21 Spa Hotel in Panama City
Price range (per night): ₹ 2,929 - ₹ 15,325
Hotel Class:3.5 star — Sercotel Panama Princess 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
City Hotel ... more   less 
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Also Known As:
Four Points By Sheraton Panama Hotel Panama City
4 Points By Sheraton Panama
Sheraton Panama City
Four Points Panama City
Panama City Four Points
Panama City Sheraton
Sercotel Panama Princess Panama City

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