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“Good hotel, kind staff”

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Sheraton Grand Panama
Ranked #47 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 7 June 2012

Stayed a few days for a trade expo at the other side of the street, location very convenient.
Has everything you should expect from a Sheraton hotel. Staff is really kind, helped me immediately with wifi-connection, adapter and some other questions I had.
Decent (though not great) breakfast buffet and bar and restaurant pretty good as well.
Gym looked great but could not use it (too busy and lazy).
Bit pricey (probably because of the expo) and charging extra for wifi is not of this era anymore. Any (business) hotel should include this is room rate these days.

  • Stayed: May 2012, travelled on business
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1  Thank Gerard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this reviewResponded 8 June 2012

Panama, June 8, 2012

Dear Gerard L: Thank very much for your comments acknowledging our staff. We strive to provide good service for our clients and your experience and feedback with us are greatly appreciated by our team. We look forward to welcoming you back during your next travel.

Best regards,
Fernando Cardoso
General Manager

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Reviewed 6 June 2012

I stayed here for 2 nights with a friend in late May 2012 before we departed for more remote locations in Panama, and then for 1 night after we returned.

It was a great experience. The front desk staff and the concierge were always very helpful, especially considering I speak only a little Spanish and my friend spoke none. We used the office facility and the pool during our stay, and both were very nice. There is a nice lobby bar, and also a casino connected to the hotel. The valet is complimentary. The location is directly across a small street from the Convention Center. There were always well-dressed hotel guests from all over Latin America coming and going in the lobby.

Although the rates are probably a bit high for Panama standards, I would stay here again, especially if I can do so using credit card points. They have good customer service.

  • Stayed: May 2012, travelled with friends
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1  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this reviewResponded 7 June 2012

Panamá, June 7,2012

Dear Jon M: Thank for your Kind note and comments acknowledging our staff and service. Your feedback and opinion are very important for us. We hope you will have the opportunity to come back again and visit our hotel.

Best regards,
Fernando Cardoso
Gerente General

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Reviewed 4 June 2012

Excellent hotel, rooms are great, quiet and cozzy. Offer a good variety buffet for lunch and brekfast, or if you want to indulge yourself there is a cake/coffee shop , Las Hadas open 24 hours.
A good option if you are going to the convention center, easy to get everywhere specially now that some main streets are closed due to construction .. Close to the airport and easy access to the highways..

Room Tip: As Panama has so many high buildings, the higher you go better the view, choose for the sea front, t...
  • Stayed: May 2012, travelled on business
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Thank tamayoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this reviewResponded 5 June 2012

Panama, June 5 , 2012

Dear Tamayoma : Thank you for all your compliments about our property and services. Your feedback and opinion are very important for us. We always strive to provide excellent services for our guest. We look forward to welcoming you back during your next trip to Panama.

Best Regards,
Fernando Cardoso
Gerente General

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Reviewed 31 May 2012

This is a very good hotel, specially if you are going to an expo and the expo is in front of the hotel, no taxis to take, just walk across the street and you are there.
Is Panama so humidity is high, so do not stay close to the doors of the hotel or bars, it gets to hot and humid.

Their gym is very good much more thatn normal, modern machines and plenty, so go exercise there.

Thier internet was excellent, I went to a show, so our breakfast was included I do not know if it is always like that.

But in general a very good hotel

  • Stayed: May 2012, travelled on business
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Thank Avicultura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this reviewResponded 2 June 2012

Panama, June 2, 2012

Dear Avicultura : Thank you very much for all your compliments regarding our hotel and our staff. Your feedback is very important. We are happy to know that you were able to enjoy our services and breakfast . We hope you will have the opportunity to come back again in the near future.

Regards,
Fernando Cardoso
General Manager

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Reviewed 26 May 2012

I stayed there for a week. Professional and friendly service. Nice lobby. Quiet neighborhood, but only a 5$ taxi driva away from the more lively area. Only downside is the charge for i.net in the room, a bit a shame for a business hotel.

  • Stayed: May 2012, travelled on business
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Thank PeterJLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this reviewResponded 28 May 2012

Panama, May 28 , 2012


Dear Peter JLP: Thank you for your kind note and for acknowledging our staff. We always stive to provide excellent service to our clients. Your feedback is greatlly apprecitated by our team. We look forward to welcoming you again during your next trip to Panama.

Best Regards,
Fernando Cardoso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Panama City
#18 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
Price Range: ₹ 6,257 - ₹ 9,482 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Panama 4.5*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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