My husband and I spent our very first Christmas away from home here. It was our "home away from home" for the duration of our one-week vacation. I spoke with Kenya (concierge office) over the phone prior to arriving to request airport pick-up. She reassured me that someone with our names on a card would be there. He was there. We shared the shuttle with 2 gentlemen from Vancouver who became our friends.
We were on the 4th floor (one of 2 Executive floors). The room was spacious with a big bathroom . The bed was comfortable. The pillows were soft and fluffy. The towels were large and soft, as well. There was a safe in the room but it malfunctioned so we did not use it after the first few days. The ironing board was small and one that you have to put on the floor or on top of something when you used it so I called to exchange it with a standard size one. The shower and commode were separate from the sink. However, the sink area was so small that when I threw something in the trash can and I stood up, my forehead hit the small metal that was attached to the mantle piece. I came home with a big protruding bruise on my forehead.
We heard the next door TV that was on loudly until late at night. However, the traffic noise from Carretera Masaya, which our room faced, was hardly noticeable.
The staff here was extremely friendly and efficient. They were always willing to help. Yolanda at the 4th floor lounge was so nice. She was like our house mother. The others (Randy, Beatriz, Karla, Alicia, Juan Carlos, Hector, Mario,Lourdes et al) were all very attentive.
We have traveled around the world and have stayed in many hotels but this staff topped them all.
We had access to free breakfast (lounge or first floor) and snacks at the lounge on the 4th floor. The lounge was not crowded. There was a large TV set there and it was convenient to do some work or socializing.
They served American style breakfast and pastries with fresh fruit and with some local fares like rice and beans and fried plantains ("platano maduro"). The black beans were hard, though. Fresh fruit juices like watermelon, orange, carrot and pineapple were available. In the evening, there were snacks and beverages.
Shuttle service from the airport to the hotel and back was available for a small fee. It was safe and very well worth it to take the shuttle.
The day before we left, I took out my silver colored folder that had all our documents since I wanted to check in at Delta Airlines via the Internet. We went out on an all day tour. When we got back, my folder was gone. I was upset because it had all of our travel documents as well as my medical documents and letters from my physicians. As we were leaving for the tour that morning, there was an entourage of people that were spraying for bugs in the rooms. The trash cans were empty when we got back and according to the house keeper, she did not notice the folder. We never found it.
We loved the staff and the location of this hotel. We thank the staff for their hard work and for their friendliness. We will definitely stay here again if we go back to Nicaragua.
- Official Description (provided by the hotel):
- The Hilton Princess Managua hotel in Nicaragua is centrally located in the city’s entertainment and business district, only a few minutes from the Augusto Cesar Sandino International Airport (MGA). ... more less
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- Also Known As:
- Hilton Princess Managua Hotel Managua
- Hilton Hotel Managua
- Hilton Managua
- Managua Hilton