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“Excellent Location With Great Staff and Good Facilities”

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Hilton Princess Managua
Ranked #2 of 51 Hotels in Managua
Certificate of Excellence
Tampa, Florida
Level Contributor
717 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
“Excellent Location With Great Staff and Good Facilities”
5 of 5 bubbles Reviewed 6 January 2012

My husband and I spent our very first Christmas away from home here. It was our "home away from home" for the duration of our one-week vacation. I spoke with Kenya (concierge office) over the phone prior to arriving to request airport pick-up. She reassured me that someone with our names on a card would be there. He was there. We shared the shuttle with 2 gentlemen from Vancouver who became our friends.
We were on the 4th floor (one of 2 Executive floors). The room was spacious with a big bathroom . The bed was comfortable. The pillows were soft and fluffy. The towels were large and soft, as well. There was a safe in the room but it malfunctioned so we did not use it after the first few days. The ironing board was small and one that you have to put on the floor or on top of something when you used it so I called to exchange it with a standard size one. The shower and commode were separate from the sink. However, the sink area was so small that when I threw something in the trash can and I stood up, my forehead hit the small metal that was attached to the mantle piece. I came home with a big protruding bruise on my forehead.
We heard the next door TV that was on loudly until late at night. However, the traffic noise from Carretera Masaya, which our room faced, was hardly noticeable.
The staff here was extremely friendly and efficient. They were always willing to help. Yolanda at the 4th floor lounge was so nice. She was like our house mother. The others (Randy, Beatriz, Karla, Alicia, Juan Carlos, Hector, Mario,Lourdes et al) were all very attentive.
We have traveled around the world and have stayed in many hotels but this staff topped them all.
We had access to free breakfast (lounge or first floor) and snacks at the lounge on the 4th floor. The lounge was not crowded. There was a large TV set there and it was convenient to do some work or socializing.
They served American style breakfast and pastries with fresh fruit and with some local fares like rice and beans and fried plantains ("platano maduro"). The black beans were hard, though. Fresh fruit juices like watermelon, orange, carrot and pineapple were available. In the evening, there were snacks and beverages.
Shuttle service from the airport to the hotel and back was available for a small fee. It was safe and very well worth it to take the shuttle.
The day before we left, I took out my silver colored folder that had all our documents since I wanted to check in at Delta Airlines via the Internet. We went out on an all day tour. When we got back, my folder was gone. I was upset because it had all of our travel documents as well as my medical documents and letters from my physicians. As we were leaving for the tour that morning, there was an entourage of people that were spraying for bugs in the rooms. The trash cans were empty when we got back and according to the house keeper, she did not notice the folder. We never found it.
We loved the staff and the location of this hotel. We thank the staff for their hard work and for their friendliness. We will definitely stay here again if we go back to Nicaragua.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRAVELdglobenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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628 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
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English first
Hercules, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 January 2012

Standard clean room but in desperate need of new beds. Ours was tilting to one side before even laying down. I believe it may have been the 20 year old mattress my mom finally threw out recently! Overall service was great and would stay here again for the convenient location to the airport. If you need a driver ask for Julian Romero [---]. He was great and is employed by the Hilton. He went out of his way to show us around for a great price.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 99luvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

At this hotel, you will feel like you haven't left the U.S., but it is a very nice, very clean, air conditioned, comfortable place to stay in Managua. The beds are very comfortable and the rooms are very clean and appear to be recently updated. The airport was about a 20 minute drive and they also offer a shuttle. The restaurant food was good. The hotel service very good. I would recommend this hotel if you are looking for a safe, clean place to stay before or after your other, more authentic, adventures in Nicaragua!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BonTheTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 31 December 2011

Hotel is small, but nice. Rooms are standard Hilton. Pool is small, shallow, and unheated. The executive lounge was the highlight. Very nice breakfast and evening snacks- you wont need dinner. Service in the lounge was first class. Downside is that special events are staged around the pool, so if your room overlooks it, you will hear everything- including disco music till 2am.

Room Tip: Street view gets street noise, but pool view may get special event noise. Ask if there is anything s...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ULDB65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
77 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 24 December 2011

We were very pleased with everything about the Hilton. It was clean, quiet, and comfortable. The staff was very nice and helpful. The location was central. We would stay here again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deniseandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Princess Managua

Property: Hilton Princess Managua
Address: Km 4.5 frente Monumento Alexis Arguello | Carretera a Masaya, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Managua
#1 Luxury Hotel in Managua
#2 Romantic Hotel in Managua
#2 Business Hotel in Managua
Price range (per night): ₹ 5,596 - ₹ 13,959
Hotel Class:4 star — Hilton Princess Managua 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Hilton Princess Managua hotel in Nicaragua is centrally located in the city’s entertainment and business district, only a few minutes from the Augusto Cesar Sandino International Airport (MGA). ... more   less 
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Also Known As:
Hilton Princess Managua Hotel Managua
Hilton Hotel Managua
Hilton Managua
Managua Hilton

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