We had a reservation and got in very late. They were nice enough to take us in so late and that was very appreciated. When we got into our room the first thing we noticed was floorboards loose and hanging off exposing wall and wires underneath. Went to go take a shower and there was no hot water. After being told they don't have hot water and some back & forth we somehow got hot water. Well when we woke up and turned on the shower it was ice cold again. I was told I could go to another room and take a shower since they just switched to solar heating for the water. The owner explained this to me. I didn't want to go to another room but also didn't want to take a cold shower. The owner walked off looking for a room I could use and guess what? She never came back! Real professional. So I had to take a cold shower. After hearing about the change to solar for the water we were told hot water wasn't available in all rooms so we were moved to another room. Nice gesture but very inconvenient.
The staff was friendly and tried to make up for our horrible first night/morning. The included breakfast was good and it was nice that they had options to choose from.
Hotel is cute and has potential. The unprofessional behavior of the owner though really bothered me. When I return to Managua I will not stay here again.
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