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Reviewed 17 July 2017 via mobile

This is my 3rd stay here and consistently the staff has been wonderful. Courteous, helpful and eager to offer suggestions from which sites to visit first to shopping locations. They are knowledgeable and professional. BUT for the 3rd time my room request has been completely ignored. Using SPG suite upgrade credits resulted in a 2nd floor room (the hotel has 4 floors) with a view of a metal roof. On this trip I specifically requested a pool view and of course I have a room facing the hotel entrance (the opposite view). The hotel staff said all pool side rooms were booked. As a "Platinum 75" I am used to SPG treatment that generally honors requests like these. But for the 3rd time (twice this year) requests have been ignored even when I spoke with my SPG Platinum Concierge and hotel management. I am inclined to stay at the Intercontinental on my next stay in San Salvador but this friendly staff may get me to come back. By the way, the hotel could use some paint and is showing its age but is clean and generally comfortable AND very safe. The breakfast buffet is standard but usually includes a "breakfast sausage" we dub a mystery meat. Ordering from the menu costs more but has resulted in better choices.

Stayed: July 2017, travelled solo
1  Thank Calvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing C, Gerente at Sheraton Presidente San Salvador, responded to this reviewResponded 1 week ago

Good morning, we say hello to Hotel Sheraton Presidente, we are happy that your stay was very pleasant in our hotel. The negative disadvantages promise to solve them as soon as possible. We wait for you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

Family of six spent five days in three rooms in July 2017. Rates are reasonable, rooms are clean, and the buffet brunch is very good. The grounds are well kept and very pretty and the pool is gorgeous. Wifi in the rooms was a little spotty but it is a third-world country after all. Most important, the hotel felt SAFE!

Room Tip: Pay a little more for a balcony room with a view.
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Shelli W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing C, Gerente at Sheraton Presidente San Salvador, responded to this reviewResponded 1 week ago

Good morning we are happy that your stay was very pleasant in our hotel. we wait for you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

The rooms are very clean, the service is excellent, the view from the city is unique especially at the night. It is located in an area that is close to the museum which can enjoy during the day. The food is delicious and there is a pool that can be enjoyed after a tiring day. a really nice experience

  • Stayed: August 2016, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Medair A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing C, Gerente at Sheraton Presidente San Salvador, responded to this reviewResponded 4 weeks ago

Good morning we are happy to know that you enjoyed your stay at Hotel Sheraton Presidente, we hope to see you soon.

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Reviewed 7 June 2017 via mobile

Traveling to San Salvador El Salvador? Want a place that will pamper you? Provide great service? Multi-lingual capabilities? Spa, gym, massages? Great outdoor pool with waterfall, full service bars, executive lounge, great room service? Fantastic Breakfasts and dinners? Private balcony you can actually walk on and use??

The the Sheraton Presidente Is the hotel for you with or without family. Definitely the place to stay as it and the staff welcome you each day and offer all the capabilities to forget the day, relax and wind down. And the price? You won't find this price at any other hotel with all the above included at no additional cost anywhere.

Make a reservation and stay, you will Not be disappointed!

Stayed: May 2017, travelled on business
1  Thank kristins997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing C, Director General at Sheraton Presidente San Salvador, responded to this reviewResponded 1 week ago

Good morning, we say hello to Hotel Sheraton Presidente, we are happy that your stay was very pleasant in our hotel. We wait for you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

I stayed at the Shearaton Presidente for 6 nights in May 2017 for business. It is getting a bit worn around the edges, but they are slowly working to keep it up to date.

On the positives: Wifi was great - everywhere. Service was very good. Breakfast buffet was very fresh and they cooked eggs to style and of course made fresh pupusa constantly.

Needing help: Everything needed a fresh coat of paint. They were redoing the two rooms across from mine, so this is in progress. Common rooms/Bar/Restaurant were all up to date, but needed fresh paint and new carpet.

Overall a safe (for San Salvador) and good value place for travelers looking for a typical international stay.

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Bruce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing C, Gerente at Sheraton Presidente San Salvador, responded to this reviewResponded 1 week ago

Good morning, we are happy that your stay was very pleasant in our hotel. The negative disadvantages promise to solve them as soon as possible. We wait for you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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