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All reviews the main square great location sufficient amenities coffee and juice city centre electrical sockets friendly hotel staff three star room was clean priced hotel short stay busy road five minute walk one night walking distance old town i highly recommend this hotel
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Reviewed 9 July 2018

Situated in a busy street. The elevator is small and slow. Rooms are small but clean. Breakfast isn ok but nothing more. It's a place to sleep and the best thing about this hotel is the fact that it is situated at walking distance from the center.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank KarinAndFilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jadran H, Executive Assistant Manager at Hotel Jadran Zagreb, responded to this reviewResponded 16 July 2018

Dear guest,

Thank you for sharing your review with the TripAdvisor readership.

We are glad you had a pleasant stay, however I’m sure we can do better. Thank you for your positive comments regarding the location and rooms. I've taken note of your remarks regarding the elevator and breakfast. Please note, we have upgraded our breakfast offer with a variety of dishes such as fresh fruit, salads, pancakes, a variety of pastry, etc.

We do hope to see you in our hotel again and we can guarantee we will meet your expectations.

Kind regards,

Sara Fuchs
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

First the location is fantastic-near the church and the square.Also this hotel has a convenient parking where the car can go in and you don't have to drag your bags as central zagreb is a car free zone
Check in and check out were a breeze.
Room sizes are decent -triple room had 3 beds and we were able to fit in 3 big suitcases.Also they have a lot of useful tourist information pamphlets at reception.
However housekeeping was a big issue-only shower gel no shampoo unless asked for,broken coffee machine,tea bags and coffee sachets were not placed in sufficient quantities and worse after 1 night only towels were changed but beds were not done.
Breakfast spread is really good-the problem is that by 830 am items start getting depleted and are not replenished.We had a situation where there were not enough clean spoons and cups and juice bottles were empty and the hot food container was empty ,fruit plate was empty and there was 1 solitary croissant
Even after complaining the whole process if replenishment took so long that we left without having a proper breakfast.
Management seriously needs to look at these issues as it lowers the hotel standards considerably

Date of stay: April 2018
Trip type: Travelled with family
Thank farimads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramaZagreb, Executive Assistant Manager at Hotel Jadran Zagreb, responded to this reviewResponded 14 May 2018

Dear guest,

First of all, thank you for choosing hotel Jadran for your recent stay in Zagreb and thank you also for sharing a feedback of your stay with TripAdvisor community.

We are so glad to hear that hotel location, our convenient parking space and quick front desk service were to your liking. We appreciate your other constructive comments and would like to apologize for not meeting your expectations. Comments like yours help us to improve our service and to ensure that you do not experience the same inconvenience the next time you come stay with us.

I truly hope to have the pleasure and welcome you back at hotel Jadran on your next visit to Zagreb so that we can restore your faith in us.

Sincerely,

Sara Fuchs
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Comfortable bed, clean and tidy room was the second best part of the 3* hotel Jadran. Not having a bar for residents was a bit disappointment, other than this, everything was great. Credits to Friendly Staffs.

Date of stay: March 2018
Trip type: Travelled solo
Thank Mukesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramaZagreb, Executive Assistant Manager at Hotel Jadran Zagreb, responded to this reviewResponded 9 April 2018

Dear guest,

We appreciate taking your time and posting a review of your stay on TripAdvisor.

It was a pleasure for me to read that you were very happy with our location, overall accommodation in our hotel and our friendly staff.

We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Sara Fuchs
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

This is one of the worst places to stay in. Our room had extremely dirty and stained carpet, toilet seat was yellow and smelly, shower was dirty, we found someone's hair on our bed... On a check-out no one asked us how was our stay so we weren't bothered to complain then. I believe that for the money we spent for this room we could have get a cleaner room somewhere else. The only positive is the hotel's location as you can easily just walk to the main square.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank MattandMaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramaZagreb, Executive Assistant Manager at Hotel Jadran Zagreb, responded to this reviewResponded 4 April 2018

Dear guest,

Thank you for choosing hotel Jadran for your recent stay in Zagreb and thank you for sharing a review of your stay with TripAdvisor community.

I am extremely sorry to hear about your negative experience while staying in our hotel.

I sincerely regret to learn that we haven't delivered you experience up to your expectations and I apologize for inconvenience caused during your stay with us. I will discuss your valuable comments with all the relevant department Managers to prevent things like this to happen in the future.

We take pride in ensuring our customer’s satisfaction and I do hope that you will give us the opportunity to welcome you back at hotel Jadran.

Sincerely,

Sara Fuchs
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

Beautiful, modern and comfortable hotel in the city centre of Zagreb

Our recent stay at hotel Jadran was very pleasant and enjoyable. The location of the hotel is perfect, just a few steps from the Ban Jelačić Square. The staff was very welcoming and friendly. Our room was very spacious and comfortable and the decor was modern. The breakfast was very good every morning with a lot of food selection. We very much enjoyed our stay! We would definitely stay here again when in Zagreb!

Date of stay: January 2018
Trip type: Travelled as a couple
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramaZagreb, Executive Assistant Manager at Hotel Jadran Zagreb, responded to this reviewResponded 21 February 2018

Dear guest,

Thank you so much for choosing hotel Jadran for your recent stay and thank you also for posting your expressions on TripAdvisor.

I am more than glad to hear that your stay with us was very pleasant and enjoyable. We appreciate your compliments on hotel staff, location and our tasty breakfast!

I hope there will be another opportunity to welcome you back!
Kind regards from Zagreb,

Sara Fuchs
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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