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Sheraton Zagreb Hotel
Ranked #10 of 59 Hotels in Zagreb
Certificate of Excellence
Boston, Massachusetts
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“guest services”
Reviewed 21 May 2012

I requested guest services at this very high level hotel to acquire some bus tickets for us in Zagreb for travel between Zagreb and Lovran. At first, they assured me that they could make this arrangement for us when we arrived. During future communications, they actually reneged and said that this is a service that they do not offer. Upon visiting the web site "Croatia Traveler", I learned that you can reserve and have your tickets delivered to the hotel with just a phone call and a fee for the call as well as a ticket fee. I have requested that they will help us do this (dealing with the language would be difficult for us) and I am hoping that they will aid us in ordering these tickets. There seems to be a lot of reluctance on their part to get involved in this transaction. At the very least, communication has not been good and I do think they could be a lot more gracious. I have a significant concern regarding our prospective bus tickets as we have established travel plans including internal flights that depend on our being able to travel at certain times. One of our criteria for choosing such a high level hotel was the service we expected would be part of that experience. I am always appreciative of outstanding service and feel that it should be rewarded and I have no issue regarding a commission for such service. We look forward to our trip and will keep this site updated on our experience.

Room Tip: Will get back to this site after our trip
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  • Stayed May 2012, travelled with friends
    • Service
Helpful?
Thank joy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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965 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Serbian first
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  • Any
English first
Stuttgart, Germany
Level 5 Contributor
62 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 10 May 2012

Had a one night stay here. The room was back in the 80´s style with no window to open. The bathroom was so small that there was not much space to place things. You can´t watch German TV channels, as the TV in the room is too old and does not receive any digital signal...how much back in time is this? Generally the hotel needs serious updating otherwise I see no big future for this Sheraton, although it is located quite centrally and serves as a good base for exploring Zagreb.
Breakfast was good, and so was room service - no complaints here.
No wireless in the room, but therefor free internet via cable modem...just wondering how you would connect with an IPad / IPod...?
I am not sure whether I would stay again. I might try the Westin next time...hoping that I don´t fall back into the 1970`s.

Room Tip: ask for a room with windows
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VfB 1893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 6 Contributor
350 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed 5 May 2012

Stayed extensively at the Sheraton Zagreb about 10 years ago when working in the city and went back at the end of last year. This is a typical big city international chain hotel, but none the worse for that. The public area's are large and well maintained and the breakfast buffet is extensive. The bar area lacks charm but it the service is very good. Rooms are typical of this type of hotel but quite large and quiet if facing the back. Good spa facilities.

Room Tip: quieter rooms face the rear of the hotel
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PJT99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zagreb, Croatia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2012

We would like to express gratitude ane many thanks to the entire team at Hotel Sheraton Zagreb for superb organization of our most important event so far in life, and this is our wedding. At the beginning we would particularly like to thank the director, Mr. Sekulic on all his advices that has helped us to make our wedding into a fairytale. We would also like to thank Mrs. Marjanovic, she fulfilled all our wishes , that all our thoughts, ideas turned into reality (grate job). We must not forget Mr. Balent, the main chef, thanks to the great food guests stayed late into the night, waiting for the next plate. In the end, but no less, essential staff and service of the hotel were at an excellent level, and always with a smile on their faces. I could write you for hours about our wedding day in hotel Sheraton, but there is not enough paper nor enough ink. Finally, from the bottom of our hearts thank you the dream day, day to remember,one day living in a fairy tale.

Best regards,

newlyweds

Zrinka i Zlatko Lovrić

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zlatko l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, CA
Level 5 Contributor
84 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 1 May 2012

I could find no fault with this hotel. It was beautiful and centrally located. Service was prompt and friendly. Our room was quite nice with adequate space and nice appointments. The bed was comfortable. Breakfast was good, and we were thrilled to see whole wheat rolls and soy milk. The fruit was excellent. We could easily stay connected, with free wi-fi and a large number of wide-screen computers. I recommend the Sheraton Zagreb Hotel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VeganChela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonZagrebGM, General Manager at Sheraton Zagreb Hotel, responded to this review, 4 May 2012
Dear VeganChela,

Thank you for your review. I am very glad you had an positive experiance in Sheraton Zagreb Hotel and looking forward to your next visit.

Best regards,
Ivan Sekulic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Zagreb Hotel

Property: Sheraton Zagreb Hotel
Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Zagreb
#9 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
Price range (per night): ₹ 6,481 - ₹ 10,909
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Official Description (provided by the hotel):
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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