I booked this Hotel from Australia through booking.com for two nights. My flight arrives Nadi at 6.50pm so i requested late check-in. My booking was confirmed and i got the confirmation number. So I arrived to the hotel around 9.00pm. Upon arriving the Front Office Staff (Fijian Lady on 7th October 2016) told me that they don't have my booking so i showed her the booking confirmation which i received from Booking.com. She did not attempt to see the confirmation and told me that this room is booked out. If i want to stay in the hotel than i have to pay extra which will be next category. I told her no problem i will find some other for a night.
Next day I booked again but this time through Agoda and i paid through Agoda as well. After i got the confirmation gave a call to the hotel to confirm if they have received my booking and again i will be late checking-in. Unfortunately same Fijian lady was on the shift. I told her that i made a booking and if she has received it. Again she told me that they are booked out so i told her that i got the confirmation and already paid. She said why I paid and when they are booked out so i told her Online Travel Agent is showing room is available also i will be coming at 9.00pm. Without thinking that i already paid they told me that she cant hold the booking as it is first come first service and they dont handle agoda booking.
I told her that this is unprofessional as at first stage it shows room is available than charge my credit card and sends the confirmation. After all this than i introduce myself to her that i also work in a Tourism Industry in Fiji and the reason you telling me is ridicules. After this she same time agreed to hold the room for me but still till 9.30pm or else she will sell the room not realizing that i have already paid the room
Upon arriving she told me that she has cancelled so many reservations and I told her that if you are booked out than put stop sell in the extranet. Who ever is handling they Online Travel Agent so update this to avoid this issue. The funny thing was she started blaming her staffs and saying they are stupid and dont know their job and me thinking who is saying all this.
After all the hassle when i came to the room i found out that the room got foul smell and look dirty.
On 9th October 2016 came to check out had to wait for more than 10 minutes for someone to come and do check-out. After long wait a Indian boy came to do check out from out side seems he was chatting or roaming in the town. He told me to wait as he has to go and check the room before he can do the check-out. So be prepare to wait at the reception for the check-out as you even cant run away as they holding $50.00 key deposit.
In short when ever you book this hotel than do call and check if they got your booking or else you have to find some other place as they might get booked out.
- Official Description (provided by the hotel):
- Stay in Town! Right in Town...HOTEL UNDER NEW MANAGEMENT Nadi's newly renovated, Central, Popular, Cool,Clean, Spacious and Safe accommodation for Budget Travelers located 10 minutes from Nadi International Airport (Free Airport Transfers) in the heart of Nadi Town. Reception is open 24 hours and 7 days offering friendly personalized service, information, wake-up calls, and airport transfers. Accommodation includes Standard, Deluxe, Superior , Smoking and Non Smoking Rooms, Family Rooms, 2 bed Dorms and 8 Bed Dorms fully air-conditioned. Check out for our newly renovated images for Rooms, Reception, Tour Desk and Lobby. Room rates include a continental breakfast. Also note that we recently have been working hard to upgrade the backpackers accommodation to 3 star facilities to provide quality accommodation and service for our guest. We guarantee that you will arrive as a guest but stay as friends. More updates will be available soon and you will surely be impressed with our friendly Fijian hospitality service. It's Only a short walk to all the major facilities. Bus terminals, post offices, markets and the main shopping areas, all major consulates and immigration services. "Vinaka Vakalevu"Stay in Town for 1st or last Night in Nadi to Experience Fiji's Outer Island, Mainland, Activities such as Shark Dive, Skydive, Yasawa Island, Water Rafting and many more....See you soon !!! ... more less
- Reservation Options:
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